What's with Oaken? A downslide of service with new ownership?? | Oaken Financial | Discussion forum

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What's with Oaken? A downslide of service with new ownership??
May 14, 2023
8:38 am
Forum Posts: 144
Member Since:
May 11, 2023
sp_UserOfflineSmall Offline

Over the last three months we have called the 800# 3 times. All questions NOT answered but were promised a call back from the appropriate department/person with a reply. Not ONE call back to us.

So we do it all online.
We don’t visit a branch.
We very rarely call.
We have a bunch of money there. Like a bunch!!!!
I agree you have good rates and the best online ordering in Canada.

But when we call:
We want some respect.
We want a responsible and correct answer. Not one that I can logically blow out of the water because of the flaws in the response.

Blow smoke up my you know what.
Don’t give me a poorly trained rookie that is afraid to ask their supervisor for assistance because they are afraid of being chastised because they don’t know.
Give some one that “makes up” promises or responses and thinks I am going to believe it.
Offer a demure soft spoken person that has a heavy accent that I have to figure out what they are saying from every fifth word that I guessed what they said.
Promise you will follow up with a call...because your track record proves that you don't.

Do you know:
We expect quality service in French or English and if we don’t, we have no problem developing a 5 year phase out program. I've done it twice......and can do again.
Good service should be your strongest quality.
Your continuance to NOT have an associated Savings account for RRSP RRIF and TFSA just makes us do that business elsewhere.
We will only use your services which are good for us....Non Registered only.
A bad reputation CAN and WILL impact on your business.

May 14, 2023
9:47 am
BC Interior
Forum Posts: 2943
Member Since:
October 27, 2013
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As I understand it, the closing of the Smith Financial deal is approximately about now (mid-May to late May). Virtually everyone within the Home Trust/Oaken Financial organizations will be engaged, or disrupted, by this closing. IOW, don't expect much of anything in the way of customer service in May or even June. It is just how it goes.....

P.S. Even though Smith has said he wants to run Home Trust as an independent business (which sort of means 'as is'), we don't yet know what that actually means. There could be significant changes in the next 6 months or so, for better or worse.

May 14, 2023
10:35 am
Valhalla Mountains, British Columbia
Forum Posts: 1935
Member Since:
January 12, 2019
sp_UserOfflineSmall Offline

What AltaRed said

As with any FI ... during amalgamation/merger/buyout proceedings, service and CSR help are bound to take a Downslide, until the dust settles.

I'm guessing we can expect things to be 'Spotty' at Oaken, at least through to the end of June.

Buckle Upsf-wink


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