What's with Oaken? A downslide of service with new ownership?? | Oaken Financial | Discussion forum

Over the last three months we have called the 800# 3 times. All questions NOT answered but were promised a call back from the appropriate department/person with a reply. Not ONE call back to us.

So we do it all online.
We don’t visit a branch.
We very rarely call.
We have a bunch of money there. Like a bunch!!!!
I agree you have good rates and the best online ordering in Canada.

But when we call:
We want some respect.
We want a responsible and correct answer. Not one that I can logically blow out of the water because of the flaws in the response.

Soooo..don’t:
Blow smoke up my you know what.
Don’t give me a poorly trained rookie that is afraid to ask their supervisor for assistance because they are afraid of being chastised because they don’t know.
Give some one that “makes up” promises or responses and thinks I am going to believe it.
Offer a demure soft spoken person that has a heavy accent that I have to figure out what they are saying from every fifth word that I guessed what they said.
Promise you will follow up with a call...because your track record proves that you don't.

Do you know:
We expect quality service in French or English and if we don’t, we have no problem developing a 5 year phase out program. I've done it twice......and can do again.
Good service should be your strongest quality.
Your continuance to NOT have an associated Savings account for RRSP RRIF and TFSA just makes us do that business elsewhere.
We will only use your services which are good for us....Non Registered only.
A bad reputation CAN and WILL impact on your business.