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Unable to add a Motive Savings Account as an External Account
September 11, 2023
12:02 pm
Dean
Valhalla Mountains, British Columbia
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.
The Flinks system doesn't recognise 'Motive Financial' as an FI to link to, and trying to use their 'Canadian Western Bank' option doesn't work (won't recognise my Motive login info).

Is there a Fix or a Workaround ?

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 11, 2023
1:07 pm
gicjunkie
Ontario
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Dean said
.
The Flinks system doesn't recognise 'Motive Financial' as an FI to link to, and trying to use their 'Canadian Western Bank' option doesn't work (won't recognise my Motive login info).

Is there a Fix or a Workaround ?

    Dean

  

I had a similar problem a while back. It may seem silly, but I just kept on trying. Also, sometimes these links seem to be sensitive to the kind of account you are attemping to add. In my Oaken account the linked account finally showed up as Canadian Western Bank, although it is my Motive chequing account. I remember having to try my Motive login on numerous occasions because it appeared to not work. Then, lo and behold, the link appeared in Oaken without any kind of notice. It was quite strange. Just keep trying and check Oaken to see if the link appears.

September 11, 2023
1:35 pm
Dean
Valhalla Mountains, British Columbia
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Thanks for that , Gicjunkie.

I have been trying to use the Flinks 'Canadian Western Bank' option Several times now, in the past few days.

I can't get passed the initial sign-in step. I keep getting the message :

    "Invalid login. Either your username or password is invalid"

I'd call into Oaken to try to get their help, but it's not really an Oaken problem
... it's a problem with Flinks.

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 12, 2023
6:54 pm
gicjunkie
Ontario
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Dean said
Thanks for that , Gicjunkie.

I have been trying to use the Flinks 'Canadian Western Bank' option Several times now, in the past few days.

I can't get passed the initial sign-in step. I keep getting the message :

    "Invalid login. Either your username or password is invalid"

I'd call into Oaken to try to get their help, but it's not really an Oaken problem
... it's a problem with Flinks.

    Dean

  

Sounds very familiar. As I said, keep trying and check Oaken to see if the link shows up.

September 13, 2023
12:50 pm
LK
British Columbia, Canada
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Motive now has mandatory two-factor authentication. Could that play a role? That is, a user ID and pw is not sufficient anymore, and don't know if that impacts functionality of Flinks?

September 13, 2023
1:19 pm
Dean
Valhalla Mountains, British Columbia
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gicjunkie said

Sounds very familiar. As I said, keep trying and check Oaken to see if the link shows up.  

I'll keep trying, but until I can get past the Flinks sign-in part, nothing will happen. sf-confused

    Dean

.
==============================================================
.

LK said
Motive now has mandatory two-factor authentication. Could that play a role? That is, a user ID and pw is not sufficient anymore, and don't know if that impacts functionality of Flinks?  

Good question

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 13, 2023
2:36 pm
LK
British Columbia, Canada
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The website on Oaken's Flinks page for Cdn Western Bank is "direct.cwbank.com".

Motive Financial is a 'division' of Cdn Western Bank, with a different home URL to log-on: auth.motivefinancial.com/login .

I suspect that Oaken will need to add a link to Motive Financial separately, as it appears that Motive (being a division of Cdn Western Bank, with its own URL) isn't synched with cwbank.com.

I have written to the Oaken customer-support email (service@oaken.com) to request this. Let's see if I ever hear back. Not optimistic.

September 13, 2023
3:52 pm
AltaRed
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Would the same issue not apply to Simplii vis-a-vis CIBC? Does Oaken list Simplii and CIBC separately?

September 14, 2023
1:29 am
cgouimet
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AltaRed said
Would the same issue not apply to Simplii vis-a-vis CIBC? Does Oaken list Simplii and CIBC separately?  

Yes to separate CIBC & Simplii, Scotiabank & Tangerine at Oaken but no separate CanadianWestern & Motive.

CGO
September 14, 2023
11:20 am
LK
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From Oaken Customer Support:

Good afternoon,

If linking the account is not working online, please provide us with an original VOID personal cheque (embossed with your name) along with a signed Letter of Direction to service@oaken.com

If you do not have a personal cheque, please submit a bank stamped pre-authorized deposit form. The form must include the following information: Institution #, Transit #, Account # and Name.

In addition, we will also require a copy of your bank statement from the account which you want us to update it to.

We appreciate your understanding. Kind regards

September 14, 2023
12:06 pm
LK
British Columbia, Canada
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I sent this back to Oaken Customer Service...

Thank you.

The website on Oaken's Flinks page for Cdn Western Bank is "direct.cwbank.com".

Motive Financial is a 'division' of Cdn Western Bank, with a different home URL to log-on: auth.motivefinancial.com/login .

I suspect that Oaken will need to add a link to Motive Financial separately, as it appears that Motive (being a division of Cdn Western Bank, with its own URL) isn't synched with cwbank.com.

I believe that Oaken should do this for the benefit of its customers. This is similar to CIBC and Simplii (an online division of CIBC) having their own Flinks links (with separate URLs) on Oaken's page. Same with Scotiabank and Tangerine (Scotiabank owns Tangerine) -- two different links on Oaken's page.

This seems to be an oversight on Oaken's part, and I would appreciate if this could be rectified instead of the 'work around' you have proposed.

September 14, 2023
3:09 pm
Dean
Valhalla Mountains, British Columbia
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.
Thanks for all that you've been doing, LK ... Much Appreciated !

But will Oaken actually get off it's Butt and fix this problem ?

I guess we'll just have to wait and see.

Thanks Again,

    Dean

.
P.S.

I'm going to send a similar email to Oaken,
asking them to fix this problem.

Others might want to join in on this, as well.

The squeaky wheel gets the grease. sf-smile

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 14, 2023
3:25 pm
cgouimet
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Dean said
.
Thanks for all that you've been doing, LK ... Much Appreciated !

But will Oaken actually get off it's Butt and fix this problem ?

I guess we'll just have to wait and see.

Thanks Again,

    Dean

.
P.S.

I'm going to send a similar email to Oaken,
asking them to fix this problem.

Others might want to join in on this, as well.

The squeaky wheel gets the grease. sf-smile  

Oaken is the only FI where I have used Links. I don't know who needs to fix this (Oaken or Links) but what I have noticed over the last year is that the number of FI in that Oaken-Links list occasionally grows.

CGO
September 14, 2023
6:07 pm
Dean
Valhalla Mountains, British Columbia
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cgouimet said

Oaken is the only FI where I have used Flinks. I don't know who needs to fix this (Oaken or Flinks) but what I have noticed over the last year is that the number of FI in that Oaken-Flinks list occasionally grows.  

    There ... I fixed it for you. sf-smile

Fingers Crossed that their list grows again, and they add Motive Financial.

    Dean

P.S.
To add to LK's efforts (see above), I sent Oaken
an email about an hour ago, asking them to add
Motive to their Flinks list.

Others affected here may want to join in, and
send their own email requests to Oaken :
service@oaken.com

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 14, 2023
6:27 pm
cgouimet
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Dean said

    There ... I fixed it for you. sf-smile

Fingers Crossed that their list grows again, and they add Motive Financial.

    Dean

P.S.
To add to LK's efforts (see above), I sent Oaken
an email about an hour ago, asking them to add
Motive to their Flinks list.

Others affected here may want to join in, and
send their own email requests to Oaken :
service@oaken.com  

Thanks Dean. I had actually typed Flinks but my tablet's SwiftKey Keyboard spell-checker tripped me up, again...

CGO
September 15, 2023
8:34 am
Dean
Valhalla Mountains, British Columbia
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.
I just received a response to the email I sent to Oaken yesterday . . .
.

    Hi Dean,

    Thank you for your message.

    Unfortunately, some external institutions are not currently available to link through Digital banking.

    To link an institution that is not listed on our platform, please provide us a void cheque or preauthorized debit form along with a bank statement of the account you want to link.

    In addition, please provide us a signed letter of direction via email attachment.

    You can email the documents to us at service@oaken.com or mail them to our office at 145 King Street West, Suite 2500, Toronto, Ontario M5H 1J8

    Kind regards,

    Richie
    Customer Care Specialist /Contact Centre
    Home Trust Company

My response will be similar to how LK responded to Oaken (Post #11).

The more emails & phone calls they get about this, the more likely they'll get off their Butts and fix this.

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 15, 2023
9:32 am
cgouimet
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Just curious ...

Oaken isn't the only FI using Flinks to link to/from other FI's, right?

Does Motive appear in Flinks at other FI's?

CGO
September 16, 2023
1:20 pm
Dean
Valhalla Mountains, British Columbia
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.
I'm sure you're right , Cgouimet.

But I don't know which other FIs use Flinks.

Does anyone else know ?

    Dean

P.S.
I just had thought that this shortcoming
at Oaken might be intentional. It wouldn't
be the first time they played that game.

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 20, 2023
8:41 am
Dean
Valhalla Mountains, British Columbia
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LK said
From Oaken Customer Support:

Good afternoon,

If linking the account is not working online, please provide us with an original VOID personal cheque (embossed with your name) along with a signed Letter of Direction to service@oaken.com

If you do not have a personal cheque, please submit a bank stamped pre-authorized deposit form. The form must include the following information: Institution #, Transit #, Account # and Name.

In addition, we will also require a copy of your bank statement from the account which you want us to update it to.

We appreciate your understanding. Kind regards

  

It's been six days now, LK.

Have you received a response from Oaken ?

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 23, 2023
9:34 am
Dean
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.
Earth to LK ... Earth to LK ... Please respond ...

Over ...

    Dean sf-wink

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

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