I was stolen $2.9k thanks to Neo Financial's unsured system design and they don't care | Page 2 | Neo Financial | Discussion forum

lost-6k-Neo said
This happened to me. Still hasn't been resolved yet and now affecting my credit score. Someone hacked my email and took over my online banking. I phoned customer support to lock the credit card right away and change the email. I was told they did and we even went over the security steps to secure my email and phone. I recovered my email myself but still not the online banking so I asked them to freeze it. Support told me the fraud department would call me and they will investigate.

Months gone by. I haven't got any call back from them. I received a call from Collections that I owe $6,694.22 from Neo financial credit card. I called support after being on hold for almost an hour every time, I was told that the email had not changed, and the card was unlocked. How in the world does that happen without my CONSENT? My maximum credit limit is only $1,000.

I feel like my case was neglected and no actions were taken which I thought they were working on it. After numerous phone calls trying to change my email address and submitting all required documents so I can see the transactions and tell them which are fraudulent charges, Neo Financial told me the account was CLOSED! without any permission and that it's more than 120 days (It's been more than a year now) Neo Financial is telling me that it is long overdue and can't dispute anything beyond that.

It affected my credit score big time and now hindering me from buying a house when I learned it was reported to my credit report. I filed a dispute with Equifax and made a police report. Will I get these fraudulent transactions disputed still? Do I need to make a police complaint to Neo Financial? I run out of options. Please HELP.  

If ur credit limit is only $1k a month and u now owe $6k, how long has this been going on that you were not aware of ?? Even at 23%, it takes a while for $1k balance to become $6k+.
And how is it that you are not aware something is wrong, it’d the email on file is still urs, and u have the ability to log in to check too ? U just completely forgotten about it ? If so it’s more of a personal neglect snowballing when it could have been caught a long time again maybe.

E-mail as it exists today is fundamentally NOT secure. Financial institutions routinely remind world+dog of that to cover their asses, but people keep using it for instructions that can affect their assets.

To quote Joseph Biden: DON'T.