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Email this8:48 am
April 19, 2026
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Hi, my wife had a Motive TFSA savings account that, based on the migration package, should have been moved to National Bank Cash Advantage Solution.
We did not look into it too closely at first, but today we needed to withdraw some money and ran into an issue. We are not able to withdraw anything because the available cash / cash balance shows $0, while the full balance is showing under Fixed-rate GIC as “NBC Cash Advantage Solution Preferred Rate.”
What is confusing is that there is no maturity date, term, or clear interest rate shown, so it does not seem to display like a normal GIC.
Has anyone else had this happen after the Motive migration? Is this just a display issue, or is there a specific step needed to redeem/transfer the funds out?
10:09 am
April 6, 2013
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The balance of the Motive TFSA savings account was migrated to a National Bank Cash Advantage Solution in a National Bank TFSA holding account. The holding account can hold GIC's and cash, as well as the National Bank Cash Advantage Solution.
The National Bank Cash Advantage Solution is a holding in the holding account and is not the cash balance of the holding account.
See previous report of the same situation.
10:37 am
February 15, 2023
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My wife was/is in the same situation. She simply contacted her local NBC advisor (who moved to NBC from CWB) and he sent her a form to digitally sign for the withdrawal. The only other thing she had to provide was a void cheque to identify the account to which the withdrawn funds were to be deposited. Quick and no service charges.
