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Email this3:36 pm
May 20, 2016
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I opened a savings account last month for the 4.25% interest. After I received the debit card and pin number, I tried to sign up for online banking, but I always got the error message "Your identity was not confirmed." I am sure that I entered all information correctly. After 5 attempts in a week, I gave up, so am never able to use the account. Today, I received a paper statement and was charged $2.50 Handling Charges. I think the $2.50 is for the paper statement. Since I can't sign up for the online banking, I can't switch the paper statement to e-statement. I called the bank, and was told that I have to activate my debit card first, then sign up for online banking. To activate the card, I will have to go to a branch. This is first bank that has this strange requirement. I suspect that the CSR got this wrong.
3:52 pm
October 27, 2013
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One has to have a valid and active debit card first. The card has no standing until activated. Most of them can be activated via phone number registered on the account or at any of the bank's ATMs. It is for your own account protection.
4:20 pm
May 20, 2016
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Thanks. There is no choice for me to activate my debit card via phone number registered on the account. Since the balance is -$2.50, I can't activate the card at a merchant. I have to use the bank's ATMs. I hope onec I activate the card, I can sign up for the onlne banking, so will be able to switch the paper statement to e-statement. I will go to a branch to sort this out.
By the way, I signed up online banking for my HSBC account right after I opened the account. The debit card arrived a week later.
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