Can't Motusbank be linked from an external bank? | motusbank | Discussion forum

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Can't Motusbank be linked from an external bank?
July 6, 2024
1:50 pm
Forum Posts: 77
Member Since:
April 11, 2020
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Just want to link Motusbank from my Tangerine account and got the message

"Error. We're sorry for the inconvenience, but we can't complete your request at this time. Please call us at 1-888-464-3232 for further help."

I used transit #0002 and institution #374.


July 6, 2024
1:55 pm
Forum Posts: 1189
Member Since:
November 8, 2018
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I have Motusbank account linked few months ago.

Transit #: 20002
Institution #: 374

July 6, 2024
3:17 pm
Forum Posts: 6910
Member Since:
April 6, 2013
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Transit #0002 is likely wrong.

These are the three Motus Bank branches from the Payments Canada financial institution branch directory. All the transit numbers start with '2' and are five digits long:

Routing Numbers Postal Address
Electronic Paper (MICR)
037420002 20002-374 Retail, 531 Lake Street, St. Catharines, ON L2N 4H5
037420012 20012-374 Zbroker, 75 Corporate Park Drive, St. Catharines, ON L2S 3W3
037420022 20022-374 Corporate Office, 3280 BLOOR STREET WEST, SUITE 700, Toronto, ON M8X 2X3
July 7, 2024
8:41 am
Forum Posts: 279
Member Since:
April 21, 2022
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Tangerine had made some changes to the external account linking process several months ago. There is a restriction in place where the external account must be in the same province as noted in the Tangerine account. The topic has been discussed at length in other threads and forums.

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