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Today's Survey Invitation
August 30, 2023
10:14 am
Dean
Valhalla Mountains, British Columbia
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.
Did anyone else here receive a survey invitation from Motive today ?

It reads like this . . .
.

    Dear Dean,
    .
    "Motive Financial is interested in getting your feedback about some features of online/mobile banking and the complaints handling process.

    The survey should take about 5 to 8 minutes to complete. You must complete the survey by September 10th at 11:59 pm MST to have the option to be entered into a draw for 2 prizes of $400 Visa Gift Cards.

    If you have any questions about the survey, please contact Merridy Mitchell Senior Manager Market Research at 780-401-2081 merridy.mitchell@cwbank.com.

    Start the survey.

    Thank you for your participation,

    Motive Financial"

I've only been with Motive for ~ 2 months, and I still have very little $$$ with them. So I'll probably pass on this survey, for lack of adequate experience with them.

What say you ?

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

August 30, 2023
11:02 am
gicjunkie
Ontario
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We have been investing/saving with Motive for a few years now. We did not get this survey (yet).

Maybe you got it because they want the new guy's opinion. Or, maybe they monitor this website and have deduced from your contributions that you are the most appropriate person to survey? I think that's probably it.

August 30, 2023
1:54 pm
Loonie
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I've had an account with them for a few years, and I got the survey. I haven't had more than a couple of dollars there for quite a while because I could always do better elsewhere, but I did recently refer a new client (for the $50-each email promo)..

August 30, 2023
3:43 pm
MG
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I have some funds with them, under the CDIC limit, and also received the survey. Been with them for at least 10 years.

August 30, 2023
6:09 pm
UkrainianDude
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I have an account since 2019
At this very moment I have a good amount with them. I did got this email, but I don’t believe in the lottery.

September 1, 2023
7:32 am
RetirEd
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I would strongly urge savers to express dissatisfaction with lottery-style promotions. I, for one, want to get my share of their promotions, and not have it tossed up in the air to someone else.

RetirEd

September 1, 2023
3:18 pm
dougjp
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I had to look into it before doing anything, as the URL for the survey wasn't cw bank or motive. Also, I only do surveys if I get paid cash for doing so, and that doesn't include 'draws' like this where I have basically no hope of "seeing the money".

However in a moment of weakness I did it. The survey was pretty much about meaningless things, IMO.

The main accomplishment of almost all organized protests is to
annoy people who are not in them.

September 1, 2023
4:52 pm
HermanH
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On the nightly news, there was an interview with an financial industry expert who claimed that bank surveys were almost never answered. He suggested that folks fill them out, when asked, because their low numbers are held in high regard.

I think that he's nuts. Any banking executive could garner massive amounts of authentic feedback, if they bothered to actually contact any of their clients, in person. I'll tell them exactly what I think, if they deem me worthy of a mere phone call. I, too, cannot be bothered to type out a single word on any form, especially since I am not being paid for the effort.

September 1, 2023
5:49 pm
Dean
Valhalla Mountains, British Columbia
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gicjunkie said

. . .

Maybe you got it because they want the new guy's opinion. Or, maybe they monitor this website and have deduced from your contributions that you are the most appropriate person to survey? I think that's probably it.  

Maybe think again . . .
Why would they want an opinion from someone who basically has No opinion, because he's new to the trough and basically has no experience with them❓❗
LOL sf-laugh

I'm guessing it's pretty darn sure I was included in their Survey Invite, like everyone else here ... by 'Random Selection'. It's standard procedure in most of these types of surveys.

    Dean

P.S.
As for participating in their survey, I'd suggest that most of us should ... and not for that long-shot chance of winning a gift card.

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 2, 2023
10:28 am
gicjunkie
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Sometimes they actually do want the newbie's opinion based on first impressions, experiences in setting up new accounts, etc. Personally, I am finding surveys and requested ratings of services to be way over the top now. When I use a bank app it's "how did we do today?" When contacting Rogers it's "was our agent effective at solving your problem today?" Often you don't know yet if the problem was solved. A store I purchased an appliance from wanted to know how my experience was before they delivered the product, and I still don't have the product.

One can only hope that some of these surveys are not just for "show" and are actually analyzed by management in order to improve the products and services they offer.

September 2, 2023
11:37 pm
RetirEd
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From what I know of business operations, most surveys are to get info on respondents to use to target them or sell information. For bank surveys in particular, I find the questions are trivial or pointless (Did you have a good experience? Do you like the new branch decor? How long did you have to wait for the bathroom key?) until they serve up a demand for a detailed list of what other outfits you have money with, in what form and how much!

RetirEd

September 3, 2023
8:53 am
gicjunkie
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Often, when I actually go into my bank the teller asks me how he/she did in serving me. What I feel like saying is, "You did your job properly. Do you want a medal?" Actually, the way some employees go through the motions of doing their jobs today and not listening to the customer requests, maybe the rare ones who do the job well deserve a medal. We try to make a point out of complimenting a store employee for doing the job well when they go out of their way to help. Another thing I can't stand is the trades I have hired asking for a good reviews on Homestars. I guess they are short on relatives to write in.

September 3, 2023
2:49 pm
Loonie
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Seems to me that "going out of their way" to meet the customer's reasonable request IS their job! I mean, wht else are they there for? We ought not to be surprised, then, when they do it,but, alas, we are.

September 4, 2023
1:56 am
RetirEd
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Loonie: In all fairness, I see "going out of their way" as, by definition, going beyond their job's standards. But it's still nice. I try to be cheery and co-operative with the phone agents. Heck, for an old geezer who lives alone, a friendly chat with someone on the phone can be a highlight of the day!

gicjunkie: Those compulsory review sites are manipulative abuse by the gig-work employers. Like tipping, one's earnings shouldn't depend on a popularity contest. Those employers often automatically sack (or just stop sending work to) gig workers who don't make an arbitrary standard. For Uber, we have seen news reports that the cut-off is 4.7 of 5 stars! One customer in a bad mood or with a bias on can ruin a person's income potential.

And it works both ways: clients can find they suddenly can't place orders any more if the employees review them badly. The free market can't work if freedom to take one's business elsewhere is absent. (One of the seven traditional conditions for a free market to work efficiently.)

RetirEd

September 4, 2023
2:52 pm
Loonie
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I don't want to belabour the point but it seems to me that "going out of your way" or at least appearing to do so is, by definition, part of the job description

As far as I can tell, every business and organization proclaims "customer satisfaction" or the more modern higher bar of "exceeding expectations" as one of its primary goals.
If so, then "going out of your way" to achieve this is part of the job description to meet that goal, not a discretionary extra. One wonders, what "way" were they "going" if not in the direction of customer satisfaction and exceeding expectations

That said, the root of the problem may be in management.

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