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Locked out since January 22
February 3, 2024
7:04 am
Angry Client
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February 3, 2024
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Anyone else have the same issues?????? I am not frozen out of my account, my money is simply missing ever since there was a technical glitch on January 22. This bank is a FRAUD. How many of us are out there who have been "injured" by the technical error of January 22nd? We have not recouped our money or losses yet and have been bullshitted by the client helpline. We have NO IDEA where our money is and are accruing interest on charges!!! Thus we have had NO ACCESS to OUR money for 10 days and counting. Please, if others are experiencing the same, reply to me. We are distraught from this. There seems to be little to no effort to remedy the issue. How dare Motive take their client's money lightly??? People are suffering, budgets are tight and this bank has the balls to throw our money around or lose it, and does not seem to bother to pick up its pace to fix it and COMPENSATE us!!! I have already filed a complaint to high monitoring authorities. A bank that cannot remedy such a major error within 24 hours should not be operating PERIOD. What really "hurt" us was the fact that NOBODY had the decency to contact us personally and notify us of the error. Instead, we received an auto notification stating that our balance was in negative territory and have ever since just watched our money get transacted in and out and now we have no idea where it is. We incurred charges at the other bank where the money was being washed in and washed out several times and of course we have a substantial deficit now at Motive.

February 3, 2024
9:49 am
Dean
Valhalla Mountains, British Columbia
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January 12, 2019
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.
I just checked our Motive accounts. All is well ... No 'Injuries' here.

Sorry to hear about this Nightmare you're going through. Here's hoping you get a quick & thorough remedy.

Please keep us posted,

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

February 4, 2024
10:29 am
avryw
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September 21, 2022
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Angry Client,

I'm also having issues with Motive after the Jan 22 "technical glitch". My account balance is negative, got charged interest on negative balance, etc. CSR tried to fix it but their "system" keep charging, crediting, and debiting the account randomly. Still waiting for the issues to be resolved.

Keep warm - stay cool sf-laugh

February 4, 2024
11:51 am
Dean
Valhalla Mountains, British Columbia
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January 12, 2019
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.
So now there's Two ... which means of course, there could be Many More ❗

If you haven't done so already, it's best we all check our Motive accounts.

Still no problems with mine.

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

February 4, 2024
12:27 pm
victor6433
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December 12, 2020
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All good here..
Thank God

February 4, 2024
1:37 pm
RYAN
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May 18, 2016
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My account there is normal. I only have Motive Savvy Savings Account and Motive TFSA accounts. Maybe my type of accounts are less prone to instablity?
I wish all your issues be solved before long.

February 4, 2024
2:15 pm
Alexandre
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November 8, 2018
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Is there a description of "technical glitch on January 22" available? Google is not helping.

February 4, 2024
2:33 pm
avryw
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September 21, 2022
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I'm not sure if there is "official" description, but I can describe the events in my case: I initiated an M2M transfer from my chequing account at Motive to an external account on Jan 22nd. The funds were deposited in my external account the next day. A day later (Jan 24th) Motive attempted to withdraw the funds from my external account. This was unsuccessful as I already moved the money elsewhere. I was slapped with NSF charges by my other bank (which Motive CSR promised to reimburse me for). The same day Motive transferred again the same original amount to my external bank. I notified Motive that my external account now holds fund that do not belong to me, and that unlike the banks I don't wish to hold other peoples' money in my bank account. On Jan 29th a CSR contacted me and inform me about the "technical glitch" on the 22nd, and that my account now has a negative balance as a result of "errors in the system", but he promised to fix everything. He did try, but from then on all kind of amounts were debited from my account at Motive, then credited, overdraft interest charged, and so on. The surplus funds in my external account were finally transferred back to Motive this weekend. I'll wait for Monday to see what's going on, and will report further if there are new developments. FYI.

February 4, 2024
7:37 pm
zgic
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August 30, 2023
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Very sorry to hear about these issues with 2 clients at Motive. I have a Motive Savings and GIC and I am OK. Motive is a division of CWB.
Angry Client and avryw - are your accounts chequing only?

February 6, 2024
10:01 am
Dean
Valhalla Mountains, British Columbia
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January 12, 2019
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.
Update . . .

Four different Failed attempts to login to my Motive accounts today.

All I get is the message; "HOST Timed Out 278295".

Something is Definitely Amiss at Motive ❗

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

February 6, 2024
12:20 pm
mustang
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January 7, 2020
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I had the same experience earlier today
now it was ok for me to login

February 6, 2024
1:06 pm
Dean
Valhalla Mountains, British Columbia
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January 12, 2019
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.
All's good here now too.

Motive has become one Scary place, lately ❗ sf-confused

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

February 6, 2024
1:36 pm
Alexandre
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November 8, 2018
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The problem with Motive is when they do maintenance, they don't put notice on their web site. You may get some strange error message when trying to login during maintenance, and that's it.

February 10, 2024
6:15 am
norris2
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July 30, 2022
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I avoid them at all cost. Last year I signed up, deposited some money, added an external link and they froze my account for several days without communicating any details. Got it unlocked, withdrew the money and closed account. Huge waste of time.

February 11, 2024
8:10 am
frugal lady
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February 20, 2013
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All good for me - savings account and GIC

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