Locked out of my accounts... | Page 2 | Motive Financial | Discussion forum

cgouimet said

Was that from too many failed 2FA attempts?  

Yes, though it was while trying to external link from another institution.

I was locked out afterwards. I tried waiting till after midnight, 24 hours. Tried getting password reset via phone. That allows you to reset the password, you can login after midnight but after you change your password, you're locked out again. Tried a couple other days to see if the locked status reverted.

And that's when the customer rep realized it's the 2FA and they knew about resetting the 2FA lockout. Really, that's quite an obvious fix and I'd have done that earlier if I knew.

Anyways this might be another reason why other people are still locked out after midnight, and after resetting their password.