May 28, 2013
I got a phone call from a Motive rep yesterday informing me that I was attempting a transfer which was putting me in an overdrawn position. I had mistakenly tried to move funds from my Motive savings account to an external FI, whereas it should have come from my linked chequing account instead. The rep informed me of this, stayed on the line while I transferred between my Motive accounts on the web site, and then she reversed the overdrawn fee and the transaction went through as I had initially wanted.
Very nice indeed that Motive took the time to phone me, inform me of the problem, help to resolve it, then reverse the overdrawn charges. I am impressed!
Motive is not my main FI, but I will keep deposits there as long as they are paying a very good interest rate (2.80% currently).
October 21, 2013
August 1, 2015
January 9, 2011
Had to transfer some money out yesterday. The request was entered around mid day. Surprised to see the money was already showing in my external chequing account very early this morning.
In my experience that's a record time, and certainly made what I had to do today with it easier. Giving credit where credit is due.