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Email this1:07 pm
May 19, 2022
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I got an email today from Motive, telling me that I had to set up 2-step verification. Here's what it says I have to do:
Before you begin:
Grab mobile device
Step 1:
If you prefer to receive your verification code via text,
enter your 10-digital mobile phone number.
Then, select “send code.”
Or, if you prefer to receive your verification code via email,
enter your email.
Then, select “send code.”
Step 2:
Enter the verification code within 10 minutes of receiving it, or else it will no longer by valid.
Then, select “Continue.”
Step 3: You're finished!
The problem is, I don't see where it allows me to do this! There is nowhere at all to put in a mobile phone number or email address to set this up. The login looks exactly the same as always... you put in your access number and password and your accounts show up. There is absolutely nothing showing up on there to allow for setting up the 2-step verification. So, either I'm totally off my rocker, or Motive is. So what do I do next? (aside from having to wait for 1 to 2 days for a call back)
1:21 pm
January 12, 2019
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.
Same here, Fogoguy ⬆. Not to worry ... you're not alone on this. 
Motive has Bungled this Big Time ❗
They've "Put The Cart Before The Horse", so to speak (i.e.. The right hand doesn't know what the left hand is doing) .
I'd give it a day or two, and this should all come out in the wash.
Cheers,
-
Dean
" Live Long, Healthy ... And Prosper! "
2:06 pm
October 27, 2013
Online
Poor messaging. They should have said 2FA will be required soon. Please indicate which method you wish to receive the code so that when we activate 2FA, you will be all set!
Every website that institutes 2FA has to warn account holders first to set up their preferred method to receive the code before they actually start requiring codes!
2:23 pm
May 19, 2022
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Dean said
.
Same here, Fogoguy ⬆. Not to worry ... you're not alone on this.Motive has Bungled this Big Time ❗
They've "Put The Cart Before The Horse", so to speak (i.e.. The right hand doesn't know what the left hand is doing) .
I'd give it a day or two, and this should all come out in the wash.
Cheers,
Dean
OK thanks for this. I was getting a little concerned that I might get locked out of my accounts. It didn't help that I had just read a post about someone trying to reach Motive by phone, and they were told it would be 1 or 2 days before they would get a call back. That's crazy.
2:26 pm
January 12, 2019
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.
FWIW, Motive warned us (via email) about the coming 2FA, last month. Sorry, I don't have a copy anymore ... I deleted it, two or three weeks ago.
Not to mention, the email they sent out today is peppered with misinformation and typos. It's almost like some kid wrote it. 
I bet the phones are ringing 'Big Time' at Motive right now❗ I feel sorry for their CSRs.
Let's just put this on the back-burner for now, and check the Motive website again in the morning.
- Dean
" Live Long, Healthy ... And Prosper! "
3:16 pm
April 14, 2021
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I just went to Motive to log into the system. I entered my customer # and current PW and was told that it was now my temporary one-time PW. The system let me in, but I had to immediately change my PW to the 12-char minimum. Otherwise, no problem.
4:12 pm
January 28, 2015
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How do you get the 2 step? I logged on and shearched for 2 step...nothing . I changed my password a couple of months ago10
5:41 pm
January 12, 2019
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mechone said
How do you get the 2 step? I logged on and shearched for 2 step...nothing . I changed my password a couple of months ago10
- Exactly ⬆ ❗
Thanks for the Chuckle 
- Dean
P.S.
Hint: See posts 1-5 above.
" Live Long, Healthy ... And Prosper! "
6:54 pm
March 15, 2019
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12 characters is a lot. How's your memory?
7:33 pm
January 12, 2019
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.
Thanks for askin' ⬆. My ol' memory is doin' just fine.
Most of my PWs are at the 14 character mark now (using almost every type on the keyboard), and I got 'em All memorised.
Can't be too safe, these days.
- Dean
" Live Long, Healthy ... And Prosper! "
8:23 am
November 8, 2018
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Just tried to login to Motive and they offer to enable 2-step verification. They provide option to enter email or phone number. Not sure what is the problem that others have, looks straightforward to me.
8:30 am
November 8, 2018
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Dean said
I bet the phones are ringing 'Big Time' at Motive right now❗ I feel sorry for their CSRs.
Indeed.
8:36 am
March 15, 2019
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Alexandre said
Just tried to login to Motive and they offer to enable 2-step verification. They provide option to enter email or phone number. Not sure what is the problem that others have, looks straightforward to me.
The issue was that it was not working yesterday, August 9th. The site stated that the change would take place on August 10th, today, so all is now working as expected.
9:50 am
December 20, 2016
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2FA setup worked as expected without issue. Initially set up text verification then once logged in went to profile, and added email address as a backup 2FA method.
It seems 2FA is being provided by a third party, as the verification code is coming from the same source as the verification codes for DUCA.
Someone has capitalized on a business opportunity to Canadian FI's.
Stephen
12:08 pm
January 12, 2019
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Alexandre said
. . . Not sure what is the problem that others have, looks straightforward to me.
It's because the problem was happening Yesterday ... Welcome to 'Today' ❗
What a difference a day makes. 
- Dean
" Live Long, Healthy ... And Prosper! "
1:15 pm
March 30, 2017
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Just set up just now and no issue. Very simple process, takes 10 secs if you can type your phone number in fast 🙂
So yeah maybe those that did have issues yesterday was simply because Motive specifically said it will be ready today and not yesterday ? Today is the day after yesterday 🙂
4:05 am
October 27, 2018
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savemoresaveoften said
Just set up just now and no issue. Very simple process, takes 10 secs if you can type your phone number in fast 🙂So yeah maybe those that did have issues yesterday was simply because Motive specifically said it will be ready today and not yesterday ? Today is the day after yesterday 🙂
Glad it's working for you.
For us, not so much. Entered phone, email, received code, entered code and........
"Please contact technical support."
And cannot access account.
ditto for spouse's account
ditto for sibling's account.
Contact Technical Support (which is same as Customer Support), leave number and pray for a call back. I previously left a call back on Aug 7th for enrolling in a GIC, still waiting for that call back (it's Aug 11th).
I guess the longer this gets unresolved, the more I stew about it and think about this ongoing business relationship.
6:23 am
October 5, 2017
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Try this number for client support
(866)673-3918
I got a call back within 20 minutes
9:22 am
January 12, 2019
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bhuc said
Try this number for client support
(866)673-3918
I got a call back within 20 minutes
That's ⬆ their 24-hour Support # :
Dean
" Live Long, Healthy ... And Prosper! "
8:50 pm
September 11, 2013
Offline
Signed in to Motive tonight for first time in a few months, was prompted to set up 2FA, all went as smooth as butter for both of us. Home desktop.
We entered the same cell phone number for both of us, I'm guessing that's not breaking any rules - ? Done it wherever we have 2FA, all linked to the same phone number, never had an error message or anything come up.
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