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So much for Ideal Savings Customer Service
December 6, 2017
7:24 am
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December 17, 2016
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I just called Ideal Savings regarding information with respect to client retention and transferring out of funds.

I was met with a recording telling me to direct all questions to them via email (I'm not sure that the email is a secure email) OR to leave a voice mail - further the recording said that all telephone calls will be returned within 2 business days.

So much for customer service.

EDIT: Ideal returned my call 3 hours after I left a message.

December 6, 2017
8:20 am
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SO, up until TODAY, I've had no concerns or problems with my HISA deposit at Ideal. BUT, after not getting a live CSR today, I'm second thinking why I'm at this FI, particularly since moving funds can be complicated and delayed.

From their website

Managing Your Account(s)

Can I withdraw funds?

If you would like to withdraw funds from your Ideal Savings account you may do so with an automatic funds transfer, Interac e-Transfer® or contact us to send you an official cheque by mail.

Can I link my Ideal Savings account to an account at another financial institution through online banking?

Unfortunately, it is not possible at this point to link two accounts from different financial institutions through our online banking and you will not be able to see the link. It is a manual process that we do at our end.

If you would like to transfer funds from Ideal Savings please complete the Automated Funds Transfer-Out Form and if you would like to transfer into Ideal Savings please complete the Automated Funds Transfer-In Form; then email it us to process the first transfer only. The first transfer will be scheduled within five business days. For further transfers, simply email us the amount, date of transfer (next business day is the earliest) and frequency.

December 6, 2017
3:10 pm
SG
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December 18, 2008
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You can link your Ideal account at another bank and pull money from there without having to call Ideal. (If that is an option for you)

December 6, 2017
3:43 pm
rhvic
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SG said
You can link your Ideal account at another bank and pull money from there without having to call Ideal. (If that is an option for you)  

Yes, I have successfully pulled money from Ideal using each of Hubert, EQ, and Tangerine. No problems.

December 7, 2017
6:01 am
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THANKS for the replies.

December 10, 2017
10:54 am
richandafraid
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December 10, 2017
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Does anyone know what the push/pull transfer limits are for online transfers?

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