I have an account with ICICI and had many problems with initial setup but since then I haven't had too many problems. I have noticed that sometimes the online transaction activity is totally messed up. I see I have a note from Oct 07 that I called them about this and they said it would be fixed the next day. I just checked and saw the same thing when I pulled up 6 months of activity, but not when I pulled up 12 months.
All of this and the comments on this site, make me wonder if I should check their interest calculations. Has anyone had any problems with the interest amounts received? And is there a place where I can see their interest rate changes over time in order to do the calculations?
The interest rate calculations seem to be OK with my accounts. I checked them myself after all the hassle they put me through just trying to get an account set up, so I completely understand why you want to check them out.
Now that ICICI is down to 3.1% (still among the highest of the major online players though), I'm giving serious consideration to People's Trust. Their savings rate is currently sitting at 4%,and I'm going to keep an eye on it to see how they respond to everyone else's rate reduction, as well as the impending Bank of Canada rate reduction.
My arm wouldn't have to be twisted too far to get me to move my accounts out of ICICI.
I certainly know about their bad service. Its almost laughable. I've been trying to setup a corporate savings account for close to two months now. They send a password, but when I called nobody could locate my account number to use it with. Its amazing how quickly then can cash your cheque (about a week), but what do they do with it if they don't actually put it in an account for you??
After phoning several times, I finally convinced them to call me back with the account info, but I missed the call and when I called them, they were down for scheduled maintenance and couldn't help me. Finally received info in mail about 1 1/2 months after applying. But when I went in to change the password, the system failed of course and now it says I tried too many times so won't let me in for that reason. After calling several times and getting the same "down for maintenance comment" they finally told me that they are down for maintenance EVERY DAY from 9pm to 9 am EST. This after I spent 10 minutes answering all their questions about all my account info (and repeating it over and over) so they could verify who I was. Only so they could tell me it really doesn't matter who I am because they can't access anybodies account information anyways!!
I keep thinking if I can just get the account working online, it will be easy, but heaven forbid if anything ever actually goes wrong that I need a live person to deal with! The extra interest may just not be worth it.
I recently opened a new account with them and the only problem I had was that I didn't receive my account number right away but did get the password quickly. I too phoned when their system was down but they were polite and asked me to call again later. I called the next day and had to answer many, many questions--thank goodness that they do this; there are people who try to get info to steal your identity and ICICI is very deligent in ensuring that you are really who you are.
Just wanted to show people that not everyone is having major problems, and so far it seems to be a good bank with almost always the best insterest rate. For those who ARE having problems, I suggest patience and a professional and courteous tone.
November 26, 2008
I have just opened an account with them. The customer service is suck. It takes me forever to get hold of them on the phone and their system is always down. I begin to lose confident in them and wonder I should pull me money out, even they offer high interest but is it worth it?
Yes. It's worth it.
PS: This lane comes from an internal reflexion I've cultivated for over 1 year now.
The day you become free is the day you work for fun.