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Have to send attested ID?
July 24, 2008
3:36 am
pan
Guest
Guests

So after signing up on the phone, they asked me to send in my initial cheque, which I did right away. A day later, they sent me another email saying I should call them. When I did, they said that I had to send them 2 pieces of attested ID.

First of all, I was really annoyed that they didn't tell me to send the ID along with my cheque. So I went to the local branch (Vancouver) and asked them to copy and send in my ID. That was on July 11. I called customer service today, and they said they received my cheque (sent in on July 10, one day before I visited the branch), but they cannot open the account and cash the cheque because they are still waiting for the ID.

The cheque apparently was received on the 17th, one week after I sent it. It's now the 23rd, and they say they haven't gotten my ID, which the branch said it would send in right away when I visited them on the 11th.

Has anyone else had to go through sending them attested ID? Am I "special" in that they are asking me to do this?

July 25, 2008
11:44 am
Craig
Guest
Guests

I went through the same thing. The whole story is posted here in a story called "Craig's ICICI Bank Experience".

There's nothing "special" about me either. Born and raised in Canada. ICICI seems to ask some for ID and not others. Don't ask me why, I have no idea.

After the initial pain of getting my accounts set up, I haven't had much trouble with them.

July 29, 2008
11:32 am
henry
Guest
Guests

Craig's experience is similar to mine. I opened an account on line, indicated that we wanted it a joint account, sent the initial deposit cheques as requested (2 - one for each of us) and received immediately a confirmation and two temporary confirmation numbers.

The account was eventually opened (took two weeks to get the "kit" and access on line), and everything was fine, until I asked if the account was set up as a joint account. It was not! They wanted ID from my wife. Initially they were stonewalling any inquiry and it began to look like discrimination against females, something one could believe, based on where their head office is.
This all started May 4th, 2008, and I only just about now have resolved this issue with many calls and e-mails, elevating the matter (they are very reluctant to let you "move up" and are very secretive about names and contact info). Yesterday I finally talked a CS operator into giving me a 416 number and a real name (first names only). I still need to find out who runs this outfit and get to someone at the top!
As far as I can tell -- and I have several stories -- the account was not made joint, since a flag went up on my wife's information. We think, there's a note on her Equifax info that one of her credit cards was compromised a year ago. Normally this would then be in our interest - so why not tell us up front, and the matter would have been resolved long ago?!
But true to form, nobody at ICICI would really tell us what was wrong, and only yesterday I found that sending in a copy of her driver's licence and her Health card was still not enough: the driver's license is okay, but the Health card (with picture) is not. The e-mail however did not indicate what "other" piece of ID they wanted. Only after I spoke again to an operator - she was the best of the lot I encountered so far - I found out they want a copy of her SIN card or Birth certificate.
Why they could not tell us right away, is beyond me, as it would have saved literally hours on the phone and a dozen e-mail exchanges.

My info they took from the on-line application, no questions asked.

And yes, the music on hold is very annoying!

July 29, 2008
12:23 pm
henry
Guest
Guests

Update:

just had a call back - the last CS rep was wrong, both pieces of ID need to be certified by one of their branches, then we can mail them in...................
amazing, why could the branch not update the record electronically upon seeing the ID??

funny outfit

July 29, 2008
4:05 pm
pan
Guest
Guests

I went to the Vancouver branch after waiting 2 weeks for my ID to be received and the account opened. CS was telling me that they had not received my ID. So after getting to the branch and telling them that the phone support said that the ID had not been received, the initial answer I got from the teller was "that's impossible". That's it. She just kept on working on whatever she was doing and let me hang there with that answer.

After a few seconds where I was waiting for a bit more information, I asked what she meant, and she said that it is sent by internal mail so it should have gotten there. Again, she left me hanging with that answer. I told her that obviously that was not true because they hadn't received it. She just kept saying that it should get there soon. I kept saying that 2 weeks is pretty long already and if they haven't received it yet, then there is something wrong with their infallible internal mail system.

So after some back and forth, I got her to agree to contact them to see what the problem was. I asked her to call right there, so that I could also be there and provide whatever info I needed to provide. She said that they don't pick up the phone at the head office and she would email them instead. She didn't bother to ask for my contact information so that she could follow up with me. She said that they would figure it out. Looks like I"ll have to make another trip to the branch in a few days. Not liking service at the Vancouver branch.

July 30, 2008
7:38 am
Craig
Guest
Guests

I ended up sending my ID to them by fax, and I was actually able to get somebody there to verify that they had received it.

Hang in there. ICICI consistently pays out the highest rate on their internet savings accounts, so it'll be worth it in the end.

August 17, 2008
12:58 pm
henry
Guest
Guests

update: I ended up sending in a copy of my wife's SIN card, not"confirmed", and was told yesterday, that the account is now joint. I had other contacts with their CS in the time leading up to this, and was given different versions of what's required. at one point they wanted to open a separate account for my wife, which is not what I tried to do.
Next week my wife should receive her "welcome package" according to the CS rep yesterday. We'll wait and see.
conclusion - they are really not ready for doing business here, but the rate is good and up to the limit insured.......

August 23, 2008
12:52 am
pan
Guest
Guests

After almost 1.5 months, my account is finally open. I received my password in the mail today.

I was under the impression that I would also receive a "welcome package" in the mail. I understand that it would be sent separately from the password mail, but can anyone tell me in their experience how long it takes between getting the password and getting the welcome package?

August 23, 2008
10:58 am
Peter
Admin
Forum Posts: 1390
Member Since:
May 15, 2007
sp_UserOnlineSmall Online

I opened my account last year at about the same time. I actually got my welcome package one week before getting the online password.

See my recap here:

https://www.highinterestsavings.ca/icici-bank-peter-part5

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