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What has happened to statements at Hubert?
September 11, 2019
2:26 am
Loonie
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I still can't get a statement from July, let alone August, of this year. It just says it's "not available".Does anyone know what is going on?

September 11, 2019
2:54 am
3oakwest
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Can't get mine either.

September 11, 2019
3:47 am
BillieBob
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I have also noticed that the "View Your Statement" option hasn't been working for a while but, if you choose "Download Your Statement" in the drop-down menu and then "Process PDF", a downloadable PDF is created. (Screen shots attached.)Screen-Shot-2019-09-11-at-6.43.21-AM.pngScreen-Shot-2019-09-11-at-6.43.48-AM.png

September 11, 2019
6:06 am
Loonie
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Thanks for the tip, but where do I find this dropdown menu?
I can't seem to find a download option.

September 11, 2019
6:48 am
Norman1
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In the left sidebar, try the "online statements" page instead of the "download transactions" one:
Online Statements

September 11, 2019
2:26 pm
Loonie
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Yes, I am using the "Online Statements" choice, but not getting anywhere with it.
The result is "I'm sorry, the statement for 7/2019 is not available. Please try another date." Same answer for August. Earlier ones work.
Any other ideas? I can't seem to get to the page BillieBob has shown.

September 11, 2019
3:02 pm
GICinvestor
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Mine just worked for June July August.

Clear your history and cookies and reboot.
Try a different browser.
Are you using year 2019?95C5CC72-8106-42D8-83DD-3B9E6E2DAA9D.jpeg

September 11, 2019
3:12 pm
GICinvestor
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Loonie said
Yes, I am using the "Online Statements" choice, but not getting anywhere with it.
The result is "I'm sorry, the statement for 7/2019 is not available. Please try another date." Same answer for August. Earlier ones work.
Any other ideas? I can't seem to get to the page BillieBob has shown.  

So did you get to here?

E2C09138-B6C6-40D0-BB05-8E6C0FA220BC.jpegACE30427-6220-4643-850F-2C399B07B875.jpeg

You choose online statements
Then from the drop down.....download statements.....second choice
And then pick month from drop down and year from drop down.
Billie bobs pic is bang on.

There is no choice for a 7.

September 11, 2019
3:13 pm
Yatti420
Canada
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This falls into the i like it but i dont like it at the same time.. sf-confused

September 11, 2019
6:45 pm
Norman1
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In Internet Explorer 11, the "online statements" page initially looks like this:
Initial online statements page
One can then change the "Select Account" dropdown to one of the accounts (to see the statement for a single account) or to "Download Your Statement" to generate a downloadable PDF statement with all the accounts (High Interest Saving, Share, Surplus, and term deposits) combined.

Loonie, it sounds like you are leaving the "Select Account" dropdown in the initial "View Your Statement" position and pressing the ok button. When I do that, I get the sorry-your-statement-is-not-available message too!

September 12, 2019
1:14 am
Loonie
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Yes, that's got it. Thanks, Norman and GICInvestor. Works in Chrome..
I wasn't using the "select" function because I didn't want to select only one account!
It seems I'm not the only one who was confused. Poor design in my view.

Thanks to all who responded.

September 12, 2019
7:01 am
Norman1
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I agree: It is poor design. In grammar, I think it is called faulty parallelism.

The first two "Select Account" choices would be better labeled as

  • All (View statement)
  • All (Download statement)

to make them more consistent with the remaining choices for individual accounts.

September 12, 2019
8:08 am
GICinvestor
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Yes I agree Hubert is confusing.

I couldn’t figure out how to download statements on my iMac. Some one here helped me.

Once I print statements double sided the pages don’t make sense.

Their site and ways of doing things are unique and hard to remember because you are not using it day in and day out.

Hubert is good, has a home grown web site that is so so. I guess we have to live with it.

The only other FI I have problems with is Outlook Financial in regards to downloading forms.

September 12, 2019
10:32 am
Dean
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This problem at Hubert has been ongoing for quite some time now. The question begs to be asked ... "Why Don't They Fix It ?!"

To prod them a bit, maybe we should send them a copy of this thread !

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