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Transfer Duplication
March 30, 2020
6:35 am
ValueTime
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Has anyone else had this happen:
Execute a transfer of funds to Hubert from another bank i.e. RBC (Mar 28th)
Note: The new Hubert web interface does not give out a transaction number, nor does it stamp / indicate the date & time of the execution and if you enter a note this did not save.
The next day Mar 29th I decided to look at "upcoming transfers" and I saw the Mar 28th transfer was duplicated. [Note: This has happened a few weeks ago.]
So I panicked and tried to cancel one of the transfers without success. Today May 30th I called an expressed (I was almost yelling at the agent) my frustrations with the new web interface and I listed all the failings of the system for executing and recording a transfer.
Now I wait. I asked the agent if she would ask the CEO of Hubert to call me.

March 30, 2020
8:37 am
GICinvestor
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I have spoken to a few. Vanessa seems to be the best. You could try the CEO of Sunova.

Has not happened to me.

But I remain totally disappointed and dissatisfied with their new website. While it won’t happen tomorrow, I intend to leave Hubert.

March 30, 2020
8:40 am
GICinvestor
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March 30, 2020
10:11 am
Dean
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ValueTime said

. . . I asked the agent if she would ask the CEO of Hubert to call me.  

I wouldn't hold your breath on that ⬆ one ❗

In the past year I have sent two letters to the Sunova BoD & CEO, expressing my concerns and frustrations with Hubert Financial (mostly about the websites, and those *&^%$# statements).

I have Never received a response ... not even one. sf-confused

sf-cool " Live Long And Prosper " sf-cool

March 30, 2020
11:25 am
ValueTime
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14:15 EST
I just spoke with Brittany at Hubert. She said they've cancelled all but one transfer. IT have been notified and they are attempting to re-create my error but so far the transactions don't show any issues other than what I experienced and told them.
I told Brittany:
- Each transaction should be stamped with date and time (down to the second)
- On the new site when I did a transfer there is no "confirmation / transaction" number logged/stamped onto the transaction whereas the old web interface has this feature. I wouldn't call it a feature but rather a requirement.
No I'm not holding my breath to hear from the CEO.
I will be more diligent going forward.

March 30, 2020
12:21 pm
Loonie
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The lack of time/date stamping is a real pain. i have very little left in Hubert, just a very small GIC.
Unfortunately, they don't listen to feedback. Most of the front line staff are good, and they are pretty good at fixing errors, but it's not sufficient in the end.

I think, but am not certain, that Hubert members are not voting members of Sunova. And they know we are not going to show up at an AGM. So our opinions and complaints may not matter much,

March 30, 2020
6:02 pm
Dean
Slocan Valley, West Kootenays, British Columbia
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Loonie said

The lack of time/date stamping is a real pain. i have very little left in Hubert, just a very small GIC.

Unfortunately, they don't listen to feedback. Most of the front line staff are good, and they are pretty good at fixing errors, but it's not sufficient in the end.

I think, but am not certain, that Hubert members are not voting members of Sunova. And they know we are not going to show up at an AGM. So our opinions and complaints may not matter much,  

Underneath the "Happy" fasade, Hubert Financial has turned into an ongoing Failure.

I too am moving my $$$ elsewhere, as my Terms (GIC's) with them come due.

In the end, I'll be "Tickled Pink" to get out of there ❗

SHAME on Sunova. sf-confused

sf-cool " Live Long And Prosper " sf-cool

March 30, 2020
6:41 pm
ValueTime
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Two reasons why I chose Hubert just over 7 years ago:
1. Their rates were very competitive but have lost their edge.
2. Savings are covered fully without limit by the Deposit Guarantee Corporation of Manitoba.

Should I worry a Canadian Bank such as Tangerine (ScotiaBank) may go bust? Their GIC rates look very good right now.

March 30, 2020
7:30 pm
Dean
Slocan Valley, West Kootenays, British Columbia
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ValueTime said

. . .

I told Brittany:
- Each transaction should be stamped with date and time (down to the second)
- On the new site when I did a transfer there is no "confirmation / transaction" number logged/stamped onto the transaction whereas the old web interface has this feature. I wouldn't call it a feature but rather a requirement.

. . .  

And what did Brittany have to say about that ⬆ ❓

sf-cool " Live Long And Prosper " sf-cool

March 30, 2020
8:00 pm
Loonie
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What's your choice, ValueTime? Tang is as good as any, within CDIC limits.

But I don't put more than CDIC limits in any of them, no matter what, except for the occasional small amount. Life is unpredictable - just look at our lives today. If someone had told us 3 months ago that we'd all be stuck in our homes by now, none of us would have believed them.

March 31, 2020
6:25 am
ValueTime
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To Dean: What did Brittany say? - "I'll pass this concern on to IT department."
I did get a call from a girl in IT who said they were unable to duplicate my error.
They would fix my duplications and move on ....

I said "well if you had date and time stamps on every transaction plus confirmation/transaction numbers we'd be able to look at the Details tab and see evidence". I don't think she acknowledged. I swear when I talk to these people my words are going in one ear and out the other. Or perhaps they think "yea that would have been a great idea for the web interface which everybody hates". yada yada

To Loonie - CDIC limits - curious but have there been banks who collapsed in Canada? Perhaps when this pandemic goes on for 3-5 years like to influenza pandemic after WWI we'll see a global collapse.

March 31, 2020
7:56 am
pooreva
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Dean said

Underneath the "Happy" fasade, Hubert Financial has turned into an ongoing Failure.

I too am moving my $$$ elsewhere, as my Terms (GIC's) with them come due.
SHAME on Sunova. sf-confused  

Why are you so unhappy with Hubert? Because of their redesigned web site?
I honestly do not see anything wrong with it; it finally gives me total of all my accounts so I do not have to sum them manually.
Opening account is easy; you can even select if it is joint or not while with Tang you have to CALL them to make GIC account joint. Still debating should I waste 30+ minutes of battery charge to do that... Not to mention that Tang has this idiotic bot-chat. How difficult is to have at least 1 person handling web chat, when you will have your queue position number and approx time when is your turn?????
Yes, I did issues with Hubert too but quick chat with front line resolved it (chat, not phone call). And they 'passed issue to IT department'.

April 5, 2020
5:02 am
ValueTime
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Sun Apr 5, 2020
Dean: Yes I'll be sticking with Hubert - they've made mistakes and seem unwilling to add good changes/enhancements but I'll keep pestering them. I like being a pain in their collective butts.

Transfer status:
RBC - funds never left the account I guess because I contacted Hubert and said don't but there is a credit transfer from Hubert $4,500
Hubert - The two transfers to Hubert from RBC show as coming over but they are on hold.

So to my eyes it looks like I'm up $13,500 US and it's all in the cloud or wherever.
Perhaps in a week or two they'll figure out what's up.

April 8, 2020
4:35 am
ValueTime
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About 10 days and all is back to normal (whatever that is). One transfer out of RBC creating one transfer into Hubert.

Web Interface: I still prefer the old one.

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