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New website coming in January
February 23, 2020
6:45 pm
GICinvestor
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I will be moving every non registered GIC out at maturity and this week will be moving $14,000 out of registered accounts. For every .01 better....I will move.

February 23, 2020
6:54 pm
ValueTime
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Hmmm ... I have just over $1 million I will be moving over the next year as the GICs mature. Will this matter to Hubert. No I doubt it will.

February 24, 2020
12:32 pm
Dean
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ValueTime said

Last week - Tuesday or Wednesday I think - I sent an email / message to Hubert detailing all the features the old site had and the new site lacked. I also mentioned how I'd been asking since 2014 to add the option / choice to indicate where TD/GIC funds should mature. To me, someone who has been a computer programmer for over 20 insurance companies in Ontario, this add-on should have been no more than a "weekend" update. I begged them NOT to retire the old web interface.

To date I have not received a response. Unfortunately I don't believe they listen or care. Someone at Hubert has endorsed the new site and their position does not recognize the mistakes made.  

Many of us have had similar ^ Disappointing experiences with Hubert/Sunova. In spite of us being 'Member Owners', They Don't Listen To Us

What kind of CU is this❓sf-confused

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

February 24, 2020
12:46 pm
christinad
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I'm not happy about the interface either. But unlike others i recognize Hubert as a small institution with limited resources to spend to develop a slick interface. I'd say go to a big bank if you want a slick interface although judging by tangerine even they can't get it right.

February 24, 2020
12:52 pm
Briguy
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I'm still sticking with Hubert for my main RRSP and future RRIF unless they become totally non competitive for interest rates. Love their customer service. I don't even need to check on my GICs as they call me a few weeks before renewal to ask what I want done with them .

February 24, 2020
3:17 pm
Dean
Valhalla Mountains, British Columbia
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christinad said
I'm not happy about the interface either. But unlike others i recognize Hubert as a small institution with limited resources to spend to develop a slick interface. I'd say go to a big bank if you want a slick interface although judging by tangerine even they can't get it right.  

Say What❓

No One here is asking for a 'Slick' Interface❗

What we do want (and should have) is well documented in previous posts ... and none of it has to do with 'Slick'.

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

February 24, 2020
3:23 pm
christinad
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Sorry slick was the wrong word. I meant even a good interface takes money to build. I just don't think Hubert has the money for that. Even doing something like a user survey and implementing it takes some expertise. They are a mickey mouse institution and i don't expect a lot. For all we know they had 1 programmer in a backroom develop the interface.

February 24, 2020
3:29 pm
ValueTime
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The old/previous interface was great, it needed only a tweak or two. The new interface - in my opinion anyway - is a step or two backwards. And like I mentioned I'd been asking for over 5 years for a simple enhancement but they did not feel it worthwhile. Oaken has a relative good interface and there are others. All they need to do is take a look, note what works and add the changes. D'oh!

Hey Briguy: "I don't even need to check on my GICs as they call me a few weeks before renewal to ask what I want done with them ." How did you arrange this service?

February 24, 2020
6:11 pm
Dean
Valhalla Mountains, British Columbia
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ValueTime said

The old/previous interface was great, it needed only a tweak or two. The new interface - in my opinion anyway - is a step or two backwards.

. . .  

I couldn't agree with you more ^, but I hope you are aware that the 'Old' interface is Still Available ... for now.

Sign in here ➡ https://secure.happysavings.ca/index_nodetect.htm

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

February 25, 2020
5:18 am
Briguy
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ValueTime said
The old/previous interface was great, it needed only a tweak or two. The new interface - in my opinion anyway - is a step or two backwards. And like I mentioned I'd been asking for over 5 years for a simple enhancement but they did not feel it worthwhile. Oaken has a relative good interface and there are others. All they need to do is take a look, note what works and add the changes. D'oh!

Hey Briguy: "I don't even need to check on my GICs as they call me a few weeks before renewal to ask what I want done with them ." How did you arrange this service?  

The GICs are in a RRSP, about $150,000, so maybe it's the size, but I never arranged the service, they just automatically started calling me.

March 2, 2020
11:16 am
GICinvestor
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Any one that spends money on a new system and continues to run the old system in parallel with the new one is a fool. They should have announced a close date of the old one. There are already discrepancies money wise. I doubt if they will keep the old one up and running. The decision to keep the old one running was a fail safe step.

I too, last week, had discussion about faults of new site...most issues were glossed over and I too had the feeling of.....
36541089-CBB1-4FA8-AEAA-978AA73F3FD6.png

Never the less to do another one of their surveys is pointless, in my opinion.

I think we all have our breaking point....and I have reached mine! And I am always looking for another FI to drop. Definitely I will be stripping funds as maturities occur at Hubert.

March 2, 2020
3:39 pm
Dean
Valhalla Mountains, British Columbia
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GICinvestor said
36541089-CBB1-4FA8-AEAA-978AA73F3FD6.png  

I always wondered what Hubert looked like ^ ... LOL sf-laugh

Seriously though, I too have started moving my funds out of Hubert ... for a number of reasons, including that *&^%$# Account Interfacesf-confused

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

March 2, 2020
4:27 pm
GICinvestor
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This might be outdated. I would think with the internet, numbers of complaints passed on will be higher.

96% of unhappy customers don’t complain, however, 91% of those will simply leave and never come back
– 1Financial Training services.

A dissatisfied customer will tell 9-15 people about their experience.
Around 13% of dissatisfied customers tell more than 20 people.
– White House Office of Consumer Affairs.

For every customer complaint, there are 26 other unhappy customers who have remained silent
–Lee Resource.

March 2, 2020
8:01 pm
Joe
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I agree, went to their website, first time in a long time ....looking for a tax slip....wow is it bad.

Tangerine....Canada's best bank. LBC.............Canada's 2nd best bank.
Hubert.....worst bank in Canada.

March 3, 2020
4:00 am
Londonguy
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GICinvestor said
This might be outdated. I would think with the internet, numbers of complaints passed on will be higher.

96% of unhappy customers don’t complain, however, 91% of those will simply leave and never come back
– 1Financial Training services.

A dissatisfied customer will tell 9-15 people about their experience.
Around 13% of dissatisfied customers tell more than 20 people.
– White House Office of Consumer Affairs.

For every customer complaint, there are 26 other unhappy customers who have remained silent
–Lee Resource.  

You left out one more important statistic -- 99% of banks at the boardroom level don't actually give a hoot about the retail customer experience, they just run TV ads that claim they do

March 3, 2020
8:56 am
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Londonguy said

You left out one more important statistic -- 99% of banks at the boardroom level don't actually give a hoot about the retail customer experience, they just run TV ads that claim they do  

LOL Ha Ha. Right on!!

Some of the ads to so bad, anyone that takes them up on getting rich at the Bank of Nova Scotia etc. is a fool.

A friend of mine can't break away from BMO with her $11,000 that makes 16 cents a month interest. I guess she likes them. Why????

March 3, 2020
11:00 am
Londonguy
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GICinvestor said

LOL Ha Ha. Right on!!

Some of the ads to so bad, anyone that takes them up on getting rich at the Bank of Nova Scotia etc. is a fool.

A friend of mine can't break away from BMO with her $11,000 that makes 16 cents a month interest. I guess she likes them. Why????  

Might be the free calendar, or do they even give those out anymore

March 5, 2020
5:44 pm
GICinvestor
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Alert!!

Statements are available on NEW site but NOT on old site.

March 5, 2020
5:49 pm
GICinvestor
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Caution!!

For downloading a statement both the "Back" button and the "Download" button will do a DOWNLOAD!!!!

April 15, 2020
6:41 am
Heddie
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I just did a transfer from Hubert on their new web site and no confirmation number was supplied (the old website had them).
Although I have always diligently recorded these confirmation numbers (supplied by all the banks), I have never actually needed any of them.
Should I be concerned?

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