If I'm using the webernets, I don't want to call you... | Hubert Financial | Discussion forum

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If I'm using the webernets, I don't want to call you...
May 4, 2021
9:09 am
archangel
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September 25, 2019
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Log into my Hub account, and start a chat to ask them not to auto-renew an upcoming GIC that is maturing. They ask me to call so they can authenticate me.

1. There should an online interface to auto-renew or not.
2. I just authenticated myself to your online system, and initiated chat.

= grr.

May 4, 2021
10:09 am
Dean
Valhalla Mountains, British Columbia
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.
Yes, Hubert Financial is still a bit of a 'HickBilly' operation.

Will they ever catch up with the times ... who knows ❓

Don't blame their CSR's. It's Sunova's fault.

    Dean

sf-cool " Live Long And Prosper " sf-cool

May 4, 2021
11:19 am
topgun
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I see no problem with that. When I buy a GIC I use the feature "At maturity, principle and interest will be paid into your account." Gives you some time to decide what to do with funds. Do you wish to remove some funds? Do you wish to add some funds? Do you wish to change the term?

Have a Great Day

May 4, 2021
3:10 pm
BillieBob
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I agree with you archangel. This is a new thing (within the last year) that Hubert requires. One used to be able to secure chat with a representative to direct maturing GICs.

topgun said
I see no problem with that. When I buy a GIC I use the feature "At maturity, principle and interest will be paid into your account."

Unfortunately, topgun, this has not been an option when opening a GIC at Hubert. I was told by a rep that they are planning to modify their website so that maturity option choices will be available when opening a GIC. That was about 6 months ago...

May 5, 2021
12:13 am
Rick
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Never had them ask to call to verify. Whether on the phone or chat, I give them my secret phrase and carry on.

May 5, 2021
9:37 am
Dean
Valhalla Mountains, British Columbia
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BillieBob said

. . .

I was told by a rep that they are planning to modify their website so that maturity option choices will be available when opening a GIC. That was about 6 months ago...  

Don't hold your breath ... they've been saying that for over a year now.

It's part of Hubert's (Sunova's) 'Smoke & Mirrors'.

    Dean

sf-cool " Live Long And Prosper " sf-cool

May 5, 2021
11:43 pm
Rick
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BillieBob said
I was told by a rep that they are planning to modify their website so that maturity option choices will be available when opening a GIC. That was about 6 months ago...  

Yeah...and Motive has been telling me every year since 2013 that RIFs are "in the works"

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