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Hubert website down
April 7, 2015
9:32 pm
techno
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I can't reach the Huber website. According to this link it's been down for more than 24 hours:

http://forums.redflagdeals.com.....g-1710497/

What do you think is the problem?

April 7, 2015
10:37 pm
frizun
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The website seems to be working now.
But it does expose a downside to banking at this type of institution.
It would hard to get at your money if the website or your internet connection goes down.
I think Hubert really need to make cheques and/or ATM cards available to avoid trouble in these kind of situations.

April 7, 2015
10:58 pm
techno
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I tried and it's still down. Where you able to login?

Do you think that it was hacked?

April 8, 2015
3:54 am
NorthernRaven
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From Sunova's Twitter feed:

We are working to resolve the issues with out website and online banking system. Sorry for the inconvenience!

They are likely having some IT issues - perhaps an attack or a vulnerability discovered, but it could easily be hardware or software configuration, or data issues, etc.

April 8, 2015
8:54 am
rhvic
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It i s working again this morning.

April 8, 2015
9:05 am
Rate Whore
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April 8, 2015
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The last thing you want from an online financial institution is more access for a hacker to your account.You don't need atm cards or cheques:get them from your linked account.You only want an online account for high interest and money movement to and from your linked account which should be one of the major banks ,since their security and guarantee should be better.

April 8, 2015
11:38 am
frizun
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Rate Whore said

The last thing you want from an online financial institution is more access for a hacker to your account.You don't need atm cards or cheques:get them from your linked account.You only want an online account for high interest and money movement to and from your linked account which should be one of the major banks ,since their security and guarantee should be better.

Thats all fine and dandy if everything is working good and you have access to the internet.
Otherwise it would be nice to have an alternate route just in case you need it.
Of course if there was a hacker attack,they wouldn't allow any access by any means until
the problem was solved.
Anyhow,lets hope these outages are few and far between.

April 8, 2015
2:04 pm
Loonie
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There is no guarantee that systems will work, regardless of mode of access, if it's out of order for some reason.

April 8, 2015
3:59 pm
JustMe
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That is why you are not suppose to put all your eggs in one basket. Spread the wealth. On-like banks - only GIC and similar instruments but no RRSP; brick and mortar - little bit of everything, RRSP.
I was nervous too, but only for a second or two. Not that I check them daily but wanted to validate linked accounts entering 'small amounts' received.
Stuff happens...

April 9, 2015
6:16 am
Norman1
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Looks like they had an outage of their Internet service. This is from their home page:

We had an Internet services outage at our head office from approximately 3:00 pm CST on April 7 until 6:30 am CST on April 8. Our Internet service provider has resolved the issue and we sincerely apologize for any inconvenience this may caused.

April 10, 2015
6:39 am
JetsFan
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Rate Whore said

The last thing you want from an online financial institution is more access for a hacker to your account.You don't need atm cards or cheques:get them from your linked account.You only want an online account for high interest and money movement to and from your linked account which should be one of the major banks ,since their security and guarantee should be better.

I wouldn't assume that the security and/or guarantee from the major banks are better. Some credit unions have equally high security ratings on their online banking, and thus equally likely to be hacked. I don't recall any Canadian F.I. ever being hacked other than perhaps some denial of service hacks on websites but this is different than their secure online banking being hacked. Most consumer losses from online banking come from their own doing by logging into phishing websites etc. Everyone can do themselves a favour by utilizing the automated alert features that most FI's offer within their online banking sites to notify of log ins, bill payment additions, e-transfer payees etc. I know I have 4 online banking accounts and they all have this self protection functionality.

In addition, I believe all FI's have security guarantees that cover any losses in the event that an account is hacked. (other than if you voluntarily give out your log in info)

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