March 15, 2019
Just received this email updating what Hubert's plans are for the survey results and website changes. Did make me laugh that with all this so called updates they send out emails that state "Hello [first name],". I just cut and paste so all graphics are gone....just the more important reading.
Hello [first name],
At the end of April, we asked members for feedback on Hubert. If you answered our survey, thank you. We reviewed all of the survey results we received; your comments and suggestions matter to us a lot.
To be transparent and open, we decided to give everyone an update on our plans. If you don’t see your suggestion below, it might not be on our list for the near future, but that doesn’t mean we’re not listening. It may be on our list for future consideration.
Oh, and for everyone who entered to win our gift card, thank you! We've contacted our lucky winner.
Customer service from real people
Having real people answer the phone and chat sessions is very important to us and we’re glad it’s important to so many of you as well. Whether you text, chat, or call, you can be sure that our team is here for you. We’re not planning to change our service much at this time, other than to add a few more friendly people to the team.
Keep rates as competitive as possible
As a savings credit union, we know rates matter. Unfortunately, fluctuations happen due to changes in the world out of our control. Please know that our goal is to always keep our rates as competitive as possible for you.
Rate change heads up
Many members requested a heads up before rates change. Earlier this year, we started sending an email the day before to notify you of upcoming rate adjustments, which we plan to continue. We know some of you would prefer even more notice, but, as a result of our current process, we are sticking with the one-day notice for now.
Online banking changes
We received a lot of different comments on our banking site. Some of you would like us to keep our old online banking site available. That is not an option; however, we are working on some adjustments to the new platform based on your feedback.
We have added the term maturity date, next interest payment, and interest rate on the account page, so you can have a better at-a-glance look for your accounts.
We are going to add a member profile centre, so you can make changes to your contact information online.
We are also going to add a way for you to set term renewal instructions online, rather than calling us every time (although we do love your calls).
We will be adding the ability to download T5 receipts online.
As Hubert is a virtual division of Sunova Credit Union and not a bank, we don’t offer CDIC coverage. However, all deposits are guaranteed without limit by the Deposit Guarantee Corporation of Manitoba. This includes US dollar deposits.
We are working on adding two-factor authentication to provide another layer of security. This is the next item on our list to release and, once it is ready, we will be able to add T5 receipts and work on the member profile centre.
Chequing account features + Interac e-Transfers®
Because Hubert is a savings credit union, we’re not considering adding chequing accounts, debit cards, or Interac e-Transfers® at this time.
Here for happy savings
At Hubert, we want to provide you with an easy and secure banking experience. We do carefully consider all feedback, site suggestions, and future adjustments, and while we know we can't please everyone, we do what we can to meet your needs while keeping security a top priority. Please know the team here is always working hard behind the scenes to improve and adjust your member experience.
If you have any other comments or suggestions, you can let us know anytime.
October 15, 2015
January 12, 2019
April 26, 2019
October 21, 2013
It's good that they appear to be listening, but it's a hard to believe there weren't a lot of complaints about those gawdawful statements. I'm surprised they were not mentioned in today's email.
Although I would like cheques to be an option, I can understand why they might not want to get into that as it will add costs and eventually would reduce interest rates. They do allow a large number of links, which somewhat compensates.
All in all, it's still a pretty good FI. I just wish they weren't in MB as I am more sceptical about their economy. But every place is in trouble now.