"Discover the new Hubert Financial website . . . " | Hubert Financial | Discussion forum

Dean said
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With the title as above ^, I received an email from Hubert Financial on Tuesday, extoling all the 'Great Improvements' they have made with their (drum roll . . . ) 'Brand-New Website'.

I must be missing something. From what I can tell, their New Website amounts to nothing more than upgraded Lipstick. Sadly ... everything else seems to be the same (including our partially-dysfunctional Hubert accounts on the Access CU website).

What am I missing❓
Dean  

You're missing nothing. I happened to be on the phone with Hubert Customer Service Tuesday morning and suggested the refresh was simply a prettier but just as functionless (I may have said useless) website and we remain with the reduced functionality we've "enjoyed" since the merger. They agreed ...

Dean said
⬆️ Nope

Other than blowing your nose ... to do pretty much anything in a Hubert account, you have to call-in and talk to a CSR.

They're still stuck back in 'The Buggy Whip Days'.
Dean  

Why would anyone use Hubert with so many institutions who are "in the 21st century?" I gather this institution must be popular with an "older crowd" which has lots of time and likes using a landline to phone in for their services. I would use them for HISA and TDs if their rates were actually superior but their rates are not superior to what is available elsewhere.

canadian.100 said

Why would anyone use Hubert with so many institutions who are "in the 21st century?"

Interface does not matter to me as long as I get very decent interest rate, amazingly flexible 1 year GIC and prompt response from the kind staff over the phone.

For those who have mobile phone stuffed up their behind and live with it 24/7 Hubert must look as institution for 'old folks' who still know how to TALK instead of tap, tap, click, tap, swipe.
I would rather keep money with them then with some obscure, never heard of bank offering 'amazing' interest and then drops to the bottom of the chart.
Did I mention unlimited deposit coverage?

cgouimet said

I agree although I do wish they'd restore their DIY capabilities of years ago to their online banking and be more consistently competitive on rates as they used to be.

Thankfully, their Phone Customer Service is very pleasant and efficient. In fact, a few weeks ago I called to confirm maturity instructions on 4 GIC's and opened 2 new joint GIC's. Total duration of the call was 4m6s. I logged in 2 minutes later to see the 2 new GIC's live on our accounts.  

I should add that my Hubert exposure is less than 25% of what it was pre-merger. All because of rates and limited DIY.

Not too sure why a revamp of a web site would create angst. If folks don't like the interface that much, find another provider that satisfies their need for whatever their need is.

As to the service, Hubert provides me with the products I'm looking for in a consistent, accurate, competent, expeditious, and pleasant manner. Could the online self-service aspect be better? For sure, even Hubert agrees with that. But that isn't a make or break issue for moi and I'm not going to cry in my Corn Flakes over it. YMMV.

The bonus is that Access is also a local institution that provides great community support.

Dean said
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It's not about the new Lipstick on Hubert's website ... it's about what their website Isn't❗

Here we are in 2026 when virtually all online FIs have fully-functional websites that only Rarely require a telephone call.

And then we have the antiquated Hubert website, where we have to make a phone-call to do just about Everything. It's like going back in time, before the internet existed.

And when you add to that their now Uninspiring GIC rates, you end up with a Losing Formula that even their much liked 1Yr Quarterly GIC can't fix.

My Two Centavos,
Dean  

I do almost everything that I need to do at Hubert via email. I rarely have to call in.