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AirMiles redemption for BMO investment voucher - what can you do with it?
December 10, 2013
7:16 am
Loonie
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If you collect AirMiles, you will know that it has become more and more difficult to use your points for anything with suitable redemption value unless you want a flight. They used to offer a lot of gift cards but they have gotten rid of almost all of them. I find there is very little left that I want to bother getting.

I noticed the other day that you can redeem about? 950 AM for $100 voucher for "investments" with BMO. There is another voucher for $500 as well if you have a lot more AirMiles. I don't want to open an InvestorLine account or anything like that which will have fees attached. I hunted around on the BMO site and I had difficulty figuring out what I could use these vouchers for which was not going to cost me money, one way or another. There are a few listed exclusions but they do not concern me.

The GICs all seem to require a minimum $1000, but you can only redeem 2 vouchers at a time and I don't have enough miles for 2 x 500, so I would have to put in some of my own money to bring it to 1000. Given BMO rates, I would rather put my own money somewhere else. For various reasons, this would, for me, be a non-registered investment.

Nonetheless, this is (potentially) the only way that I can see where you can actually make some money out of AirMiles. Usually, they just keep depreciating the longer you keep them!

But I want to have a plan before I order the voucher. I don't want to be stuck with something that will cost me more money to use.

I have written an email to BMO but the response was laughably useless.

So, I would like to know if anyone has redeemed AM for these vouchers, and, if so, what did you invest them in?

December 10, 2013
4:38 pm
kanaka
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Loonie said

If you collect AirMiles, you will know that it has become more and more difficult to use your points for anything with suitable redemption value unless you want a flight. They used to offer a lot of gift cards but they have gotten rid of almost all of them. I find there is very little left that I want to bother getting.

I noticed the other day that you can redeem about? 950 AM for $100 voucher for "investments" with BMO. There is another voucher for $500 as well if you have a lot more AirMiles. I don't want to open an InvestorLine account or anything like that which will have fees attached. I hunted around on the BMO site and I had difficulty figuring out what I could use these vouchers for which was not going to cost me money, one way or another. There are a few listed exclusions but they do not concern me.

The GICs all seem to require a minimum $1000, but you can only redeem 2 vouchers at a time and I don't have enough miles for 2 x 500, so I would have to put in some of my own money to bring it to 1000. Given BMO rates, I would rather put my own money somewhere else. For various reasons, this would, for me, be a non-registered investment.

Nonetheless, this is (potentially) the only way that I can see where you can actually make some money out of AirMiles. Usually, they just keep depreciating the longer you keep them!

But I want to have a plan before I order the voucher. I don't want to be stuck with something that will cost me more money to use.

I have written an email to BMO but the response was laughably useless.

So, I would like to know if anyone has redeemed AM for these vouchers, and, if so, what did you invest them in?

I buy Cineplex vouchers with my AirMiles. For personal use and gifits. My wife and I saved miles for 30 years or so. We had air miles MasterCard, bank accounts, and used our air miles card at Shell, Boston Pizza, etc. While we were not spending money just to get miles our efforts were not rewarded that well as we went on a 13 day trip of the UK using the air miles and had to spend another $6000 out of pocket. While I have been a long time BMO customer and used them in my car loan and mortgage years of need I find BMO no better than RBC. Lots of advertising, lots of fees, sucker rates, along with poor advice, while hoping you will be loyal to them only!! If you are the average guy and does not want to do some research I guess they are better than nothing. Use a financial institution for YOUR use and that may mean you have 3 or 4 financial institutions. Trust me, getting a % more is better than a gold loyalty card that you can show your friends!!! I now have 6 (including a brokerage account) and in my younger years always had 2 just in case one of the two let me down. But, Loonie, you are BETTER than the average guy. If you can get a deal on the GIC and you can see what rate it will give you overall and it is EQUAL to or better than what Accelerate offers, take it, and then move it when it matures. If you need an excel program to figure out what the rate you will get, let me know. I see they have a 100 and 500 dollar voucher....how much do you have to invest to use the 100 or 500 dollar voucher, what rate do you get, what term can you take 1 2 3 4 or 5 years, and ask them what the term investment yields. And you are right, most companies are diluting the value of points and allowing them to expire.

December 11, 2013
4:53 pm
Loonie
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Thanks for your ideas, kanaka. I don't go out of my way to collect AirMiles any more either, as they have made it very not-worth-my-while. I agree, the fees that they make you pay for air travel make it a poor deal. This is why I was looking at the BMO offer, as I have a slew of AirMiles to get rid of. After that, I won't be bothering with them much.
So far, I have been unable to get anyone at BMO to tell me what I can invest in with this voucher which doesn't require me to add my own money to the pile. If I ever do get an answer, I will post it. Otherwise, everyone should beware.

December 11, 2013
9:53 pm
kanaka
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Loonie said

Thanks for your ideas, kanaka. I don't go out of my way to collect AirMiles any more either, as they have made it very not-worth-my-while. I agree, the fees that they make you pay for air travel make it a poor deal. This is why I was looking at the BMO offer, as I have a slew of AirMiles to get rid of. After that, I won't be bothering with them much.
So far, I have been unable to get anyone at BMO to tell me what I can invest in with this voucher which doesn't require me to add my own money to the pile. If I ever do get an answer, I will post it. Otherwise, everyone should beware.

HI, keep in mind AirMiles now expire. Try using for gifts or ???? And yes I often forgo taking the card out of my wallet when a merchant asks if I have AirMiles. It sounds like the BMO offer requires a visit to one of their financial folks at a branch looking for all of your investments along with a huge investment on your part to take advantage of the voucher. When details are very spare, be in doubt and be prepared for a big "sales job" and likely with some type of long term investment (while benefits dwindle over the term)!!!

December 14, 2013
4:56 pm
kanaka
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Ok ,I found out how it works.
They have a bunch of exceptions, of course.
The teller I spoke to did not even know about them but offered to ask one of the financial people. I then spoke to a financial person who I had a dealing with a few months ago. She was not well versed in it either but confirmed I could use for a GIC with a minimum purchase of 1000. She suggested a rate riser that would give 1.5% the first year vs a plain GIC at 1%. And you can redeem the GIC on any anniversary. So 100 basically free as I don't really put any value on my air miles would give me roughly 11.5% for the one year, then withdraw! and invest elsewhere.

Can someone else verify?? This is a good tip for sure!!

December 20, 2013
8:14 am
Loonie
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Here are the useless responses I have received by email from BMO, for the record. I have abandoned the notion that they will answer a simple question. My simple question to them was, “what can I use these vouchers for if 1. I have less than $1000 to redeem; and 2. I don't want to pay any fees for anything whatsoever to the bank in regard to opening, maintaining or closing this investment.” All of the info they have given below is available on either the Airmiles or the BMO site, and I had already read it.
This was all by email, and not by “unsecured forum” as the 3rd response suggests; also, there is nothing whatsoever that is confidential in this question. I was simply asking for information, which they ought to be able to provide readily to anyone. I have given them 3 opportunities to answer the question, but they have failed, so here it is for all the world to see. I have removed the names to protect the guilty. Shame on them all!

Dec. 9:
"Thank you for contacting BMO Bank of Montreal about redeeming Airmiles for Investment vouchers.
I can confirm that you can redeem your AIR MILES for a BMO Investment Voucher by visiting the AIR MILES website at http://www.airmiles.ca under the Rewards tab or contacting LoyaltyOne Customer Care Centre at 1-888 247 6453. (LoyaltyOne manages all AIR MILES redemptions including the BMO Investment Voucher.)
Terms and Conditions are also available online at the AIR MILES website and will include a list of BMO investment products and registered plans that are eligible with the vouchers.
Please note that you cannot "top up" the redemption with cash. You need to have the total AIR MILES required at the time of redemption. You can redeem 950 AIR MILES for a $100 voucher or 4,750 AIR MILES for a $500 voucher."

Dec.11 (from a 2nd person):
"Thank you for contacting BMO Bank of Montreal with regards to the BMO Investment Vouchers.
I regret that our prior response did not assist you with your inquiry.

I can advise however that these purchased investment vouchers - from the AIR MILES website - can be used for any BMO investment that is not among the list of excluded investments. Please note that you may review the offered investments here at BMO Bank of Montreal online by clicking here.

As a reminder, the following investments are not available for purchase through BMO Bank of Montreal branches:
. BMO Money Market Fund,
. BMO Canadian Money Market Fund,
. BMO Premium Money Market Fund,
. BMO T-Bill Fund,
. BMO Short Term Income Class,
. BMO Redeemable Short Term Investment Certificate,
. BMO Variable Rate GIC,
. BMO AIR MILES GIC,
. BMO Cashable RateRiser GIC
. Any investment product denominated or priced in US Dollars.

Additionally, BMO Investment Vouchers may not be invested in the following registered plans:
. Registered Retirement Income Fund,
. Locked-in Registered Plan (LIRA, LIF, LRSP, LRIF).

You may also wish to contact our BMO Investment department directly at 1-800-363-9992 (press "3" for investments) to be further guided with your investment choice.

Your patience in this matter is greatly appreciated.

If you have any other questions, write to us again. Thank you for choosing BMO Bank of Montreal for your everyday banking needs."

Dec. 18 (from the same person who sent the Dec 9 response):

"Thank you for contacting BMO Bank of Montreal about redeeming Airmiles for Investment vouchers.

I am sorry for the delay in responding.

I can appreciate your further questions and concerns about this voucher and purchasing an investment.

The BMO Investment Voucher is payable to BMO Bank of Montreal, and can be redeemed at BMO Bank of Montreal branches, through your BMO Nesbitt Burns Investment Advisor, or through BMO InvestorLine.

You would be best to visit the branch to present the voucher and discuss your options. I regret that I am unable to confirm an investment to meet your criteria via this unsecure feedback forum.

I can confirm that you can redeem 950 AIR MILES for a $100 voucher or 4,750 AIR MILES for a $500 voucher.

We appreciate your patience.

If you have any further questions, write to us again or call us at 1-800-665-9665. Thank you for choosing BMO Bank of Montreal."

Truly, I have to wonder, is this bank competent to look after anyone's money if they can't answer a simple question?

December 20, 2013
8:16 am
Loonie
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Thanks for Kanaka's research.
If anyone does try to redeem them, please let us know how it works out to best advantage.

December 20, 2013
11:03 am
Loonie
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The folks at BMO must have read my last post because I finally have an answer. This came from a guy at the BMO Investment Centre.

Dec 20:
" Thank you for contacting the BMO Investment Centre.

RE: BMO Air Miles investment voucher.

You may redeem your Air Miles investment voucher to purchase a guaranteed investment certificate (GIC). Please note, the minimum initial investment to purchase a BMO GIC is $1,000.00. The voucher can be redeemed at any local BMO branch. Please click on the following link to view our current GIC rates: http://www.bmo.com/home/person.....t-products "

It only took 11 days to get the answer.
I think I might just do this.

Loonie.

December 20, 2013
12:23 pm
kanaka
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Loonie this response from BMO is once again misleading as the URL leads you to ALL GIC's they offer of which some are in the EXCLUDED list as I found on the Airmiles website as posted above. ie the Cashable Variable Rate GIC as also recommended by the Financial Person (not a teller) at my BMO branch. BTW the teller was not aware of the program at all and the Financial person had to read up on it! Why would you risk buying a voucher only to find out you have been mislead and not be able the buy the investment of your choice (from the URL)? We might all be better just using the Airmiles for a new hand mixer!!! Maybe your answers are coming from and poorly trained CSR from an offshore operation.

December 20, 2013
12:26 pm
kanaka
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Another question too.....if you buy a $1000 GIC is that the $100 voucher and $900 out of your pocket?

December 20, 2013
4:26 pm
Loonie
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I hear your caution, kanaka.

The last response was from a man with a name that sounded Canadian rather than offshore - first and last names from different ethnicities, last name sounded Portuguese or Italian and first name sounded English. The title under his name was "BMO Investment Centre" whereas the previous emails were from people whose titles were CSR. The final email came from mutualfunds@bmo.com . So, given that he obviously represents the investment side of BMO (i.e. mutual funds), and he did not tell me that I had to buy mutual funds, I think his answer is as true as I'm likely to get.
I noticed that he forgot the exclusions, but I can work around those anyway.
My reading of it is that you can redeem 2 vouchers at a time. If you only have enough Airmiles for 1 voucher at $100, then yes, you would have to put in 900. If you have enough Airmiles to get 2 vouchers at $500, then you wouldn't have to put in anything. $100 and $500 are the only denominations, so the options are that you would have to top up after either $100, $200, $500 or $600, depending on which combination of vouchers you can get.
I feel that since I have this guy's email, and that's what he committed to, then they have to give it to me, although I'll allow them the printed exclusions which were mentioned in the previous responses.
Indeed, it sounds like there is so much confusion at the branch and CSR levels that nobody is quite sure what it's supposed to mean, so I think they have to honour what this guy wrote to me.
I note too that he did not exactly say that I could invest in ALL of their GICs. The page reference was in order to find rates. Not the best communication, I agree, but I consider it fairly clear now that all GICs except those specifically excluded would qualify, as long as $1000 minimum. You might have to listen to a sales pitch as well.

Problem is, I don't need any hand mixers! - or anything else they want to "give" me for my Airmiles. I just want to use up the darn things before they devalue into oblivion.sf-frown

December 20, 2013
4:42 pm
Loonie
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I figure it this way.
I have enough Airmiles to get $600 in vouchers.
I add $400 to that and buy a 1yr $1000 GIC.
My $400 is bringing a poor return, as they only offer 1%, whereas I would be getting 2% somewhere else, more or less.
So, I am going to get $40 for my $400 investment, whereas I should be getting $80, a sacrifice of about $40.
But I am going to get $60 on the $600 in vouchers. This is $60 that I would not otherwise have gotten at all.
There is nothing else that I can redeem for at Airmiles that would be a better return for me, considering my interests and needs. If I just let the Airmiles sit there, they will either expire or be devalued.
So, since $60 - $40 = $20, I figure I'm $20 ahead, plus I have kept the principal $600 which would otherwise get devalued or expired or ill-used. Also, I can reinvest my interest and principal indefinitely at better rates elsewhere until such time as I need to use it for something.
I think it doesn't work as well if you have only $100 or $200 in vouchers. Still, it might be better than having them get the annual devaluation. Everybody needs to work out for themselves whether it works for them.
The best deal is if you have 2 x $500 in vouchers, since you don't have to put anything in, and you gain $100 interest for free, plus you are able to find something useful to do with a large stash of Airmiles.sf-smile I'm not going to wait until I get to that point though, as I'm afraid they'll withdraw the offer, as they have done with most of the rest of their non-merchandise non-flight offers.

December 20, 2013
6:09 pm
kanaka
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Whew. I would do everything in emails for proof of commitment. I have asked for what investments are eligible contribute too. I look at it not as mathematical as you. If I have no value for your air miles and invest 1000 out of pocket and give a 100 voucher and invest for one year....I make more than 10% and then cash it in and move it elsewhere. Basically Air miles is giving me 100 cash. I would doubt if you could buy 2 500 vouchers and invest as 1000 with no money out of pocket.....that is probably an exclusion!! Keep in mind you can use 2 vouchers per quarter or 3 times a year. I will tell you what answer I get from them and whether I consider it valid.

December 20, 2013
6:40 pm
kanaka
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You/We should not have to 'work around' the exclusions. Their marketing department that set this up likely would have created a list of ALL investments they offer and then put exclusions to the list based on the more lucrative (for us) investments, leaving the less lucrative investments (and more profitable for BMO) for us to use the voucher with. At this point BMO management would sanction the marketing scheme and roll it out to their branches (but did they?). Thus they have a list, in my opinion, of the eligible investments BUT oddly enough it even looks like the BMO Financial folks don't have access to it so it is unlikely as ever for potential investors to have this list either, yet a straight and conclusive answer for potential investors. As far as making it easy for us it is a BOTCHED program!!! Nor should we be jumping through hoops for clarification.

So why in earth after seeing this would you want BMO to manage your savings for retirement or after retirement or just for the sake of saving in a registered or non registered plan with the intent of making a good return??!!

December 20, 2013
9:33 pm
GS1
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Kanaka:

Remember - BMO is the place that offered me a $350 bonus if I invested $10000 for 9 months at 1.2%. It worked out to something like 6%. My wife and I both jumped in for the requisite 9 months.

I actually sat with a branch investment person and told her what I was about to do and she smiled and said something like, "wow, that's a good deal". I printed all the paperwork in case it disappeared -- but the $350 arrived as promised. And, as promised, I moved the money to somewhere better at the 9 month mark.

GS

December 21, 2013
8:17 am
Loonie
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I agree with your concerns, kanaka.
Good to know they honoured their commitment to you, GS.
I'm willing to put a little effort into working around their exclusions although I agree that I ought not to have to do so.
If I take the list of all the GICs that they offer and subtract the ones that are specifically excluded, and I have this guy's email saying I can use the vouchers for GICs, and I top up the amount to 1000, I don't see how they can deny me.
By the way, I had another issue with BMO a year or so in regards to one of their credit cards. I went up the ladder in the BMO management system, to the VP's office, and got satisfaction and compensation that way. The guy I dealt with was very reasonable and really investigated the reason the problem had arisen. I would be willing to go that route again if they didn't honour the above.
I agree, it's not a very good advertisement for their ability to serve me well, but, then, which of the major banks really does fulfil that criterion?
There must be SOMEBODY out there who has done this kind of redemption. I hope we hear from someone soon!

December 21, 2013
11:23 am
kanaka
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Hi GS and Loonie.

GS I don't have a problem with what you did. BMO will win some and lose some. And it kind of shows what QUALITY OR HOW PROFESSIONAL that the Financial Person WAS NOT, doesn't it?? My question to you is out if curiosity only, did you pay any fees to transfer? BMO offered me the same 2 times but I am retired and see no need to buy RRSP's and am currently getting out of them to minimize income tax in my later years with the forced RRIF and to avoid any clawbacks.

Loonie I have to admit BMO MasterCard had always treated me well, even if I was wrong.
I would talk to a financial person first and make sure what voucher you use and how much out if pocket you are going to spend on what investment. And confirm as being for sure. I just vacant believe BMO can't proved a list of eligible investments to use the voucher with......or what is the catch??

In High School I had a teacher for a business class I took and I have always tried to use his theory.
If you want a suit go to a men's clothing store not a department store.
If you want your automatic transmission repaired go to a transmission shop, not a dealership.
You well get professional work or product that is repaired or fits properly, etc.
Get the drift of what he was saying?? It still applies today.

I am Manulife and they are comparable to BMO for offering a variety of products including GIC's. Both fall under the category of department store or dealership.
When I retired I was allowed to put a huge chunk (but not all) of severance pay into an RRSP to soften the income tax blow. I also had GIC's with Peak now Manulife as well. If I had parted out my GIC's for higher interest with financial institutions that specialize in higher rates I would be ahead by $2000 per year. A tough decision to make to betray your advisor a bit and to handle on your own and the extra effort you have to make. That $2000 times the 7 years it has been there would have gone in my pocket and also help offset the income tax when doing partial withdrawals from an RRSP. I am working with some of the Manitoba CU's and finding much higher rates and also like to not keep all of my eggs in one basket so I am working with three of them and looking for number four, and no I don't have that much money. But I am able to set up my GIC's that are outside of my RRSP in five year ladders with interest paid annually to live with along with my pensions while leaving the principal alone. So eventually I will be siphoning off interest annually at the 5 year interest rate and hopefully my total GIC's will be in an amount evenly divided by 5 to allow reasonable access to funds on an annual basis. One issue I have is convincing my wife to spread the funds out, because she thinks our advisor is a nice guy. I think he would be nice too, if he could do as well as me!!! Lol

December 22, 2013
12:25 am
Loonie
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I think it's perfectly fair to go to one's advisor and say, "I can get X% elsewhere. I'd like to keep working with you but I can't afford to lose money. What can you do for me that is guaranteed?" If they can't come up with anything, then you have been fair with them, and off you go. The whole reason these financial advisors exist is because they try to convince you that you will do better with them than elsewhere, so it's up to them to make good on that or graciously wish you well elsewhere.

December 22, 2013
12:39 am
Loonie
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I have been reviewing the list of GIC-type investments on the BMO site, link as given by the investment guy at bmo, as above.
He says I can invest in a "guaranteed investment certificate (GIC)".
As I look at all the GICs that BMO offers, I see that there is one that is simply called "BMO Guaranteed Investment Certificate (GIC)". It's not on the excluded list. It has exactly the same name as what he said I could invest in.
It requires a minimum 1 year investment and pays 1%.
I think this has to be the answer, as it's exactly what he said.
It fits with my calculations, as above.

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