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My Petro Points disappeared
February 12, 2018
7:16 am
Save2Retire@55
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I knew I had close to 30K points in my Petro Points. I filled yesterday and went to use the points. I never use the points for gas but always use them for buying Best Buy gift cards (When they value was higher) or to buy flight tickets iTravel. This was the first time I wanted to actually redeem points.

Anyhow, I didn't use the points when the cashier told me I only have 4000 points. I was what! I tried to log to my online account but couldn't. I tried to reset the password but the system told me the email doesn't exist. Oh Oh!

I called Petro Points today and they tell me I don't even have an online account! What? Where did it go? Do you have a fraud department? Agent: No we don't!

I asked what happened to the points and she said it is redeemed for HBC points. I don't even have HBC card! I then asked how can points be redeemed to HBC without an online account? She didn't have an answer.

Anyhow, she didn't want to transfer to fraud or anything of that nature. She created me a new account and transferred the missing points and mailing me the new card.

PS. The agent wanted me to spell "Montreal" and didn't know where it is! Oh well.

February 12, 2018
8:36 am
moneyhelp
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Save2Retire@55 said
I knew I had close to 30K points in my Petro Points. I filled yesterday and went to use the points. I never use the points for gas but always use them for buying Best Buy gift cards (When they value was higher) or to buy flight tickets iTravel. This was the first time I wanted to actually redeem points.

Anyhow, I didn't use the points when the cashier told me I only have 4000 points. I was what! I tried to log to my online account but couldn't. I tried to reset the password but the system told me the email doesn't exist. Oh Oh!

I called Petro Points today and they tell me I don't even have an online account! What? Where did it go? Do you have a fraud department? Agent: No we don't!

I asked what happened to the points and she said it is redeemed for HBC points. I don't even have HBC card! I then asked how can points be redeemed to HBC without an online account? She didn't have an answer.

Anyhow, she didn't want to transfer to fraud or anything of that nature. She created me a new account and transferred the missing points and mailing me the new card.

PS. The agent wanted me to spell "Montreal" and didn't know where it is! Oh well.  

This just made me kind of panic, so logged into my account and my points are all there! Phew! I have about 340K+ points, so I would have lost my S*#t!

Feel bad for you, but glad they are reimbursing you. How did you manage to convince them to do so?

One thing they should provide, and I just sent them feedback, they should provide downloadable statements both monthly and end of year, just to make things easier and proof as to what you last balance is incase there are any discrepancies.

February 12, 2018
5:46 pm
Save2Retire@55
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They could see that the points were gone to an HBC card and that I don't have an HBC card. I asked to be directed to the fraud department but the first line phone operator told me she can't transfer me and that she is just going to reissue a new card with new number and cancel the old one. She also said that they will just put the 25K back. She created the account while we were on the phone and also gave me the new number which I could use right away to create a new account.

I also got 2500 bonus points for opening a new account! Kind of funny how they do business. No fraud detection or escalation!

I would never keep 340K in my account. I always use them whenever I can. I probably bought $150 worth of Bestbuy Gift cards and 30% of Cuba's trip ticket was paid by the points (Well it was AirChina for only $300 CAD).

February 12, 2018
6:27 pm
Loonie
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In my neighbourhood, PetroCan is always one of the most expensive gas stations so I rarely use them. Most of my points have been acquired through a promotion.

so, I had maybe 10,000 points, and got an email offer from them a year or so to say that I could redeem them for an HBC gift card at a discount of about 20%. Since I don't really buy their gas, I accepted.
Finally used the GC a few months ago for a new watch battery.
I guess I'm glad I cashed in when I did!
I wonder who the lucky recipient of your HBC GC was. May not have necessarily been fraud. It seems they get to keep it anyway!

It sounds to me like it's cheaper to reimburse someone every so often who gets ripped off than it is to start a fraud department.

I agree, though, that this programme doesn't seem to be especially well managed. They should send a statement periodically. I don't ever recall receiving one, and I've probably had this card at least 20 years.

February 12, 2018
6:37 pm
moneyhelp
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Loonie said
In my neighbourhood, PetroCan is always one of the most expensive gas stations so I rarely use them. Most of my points have been acquired through a promotion.

so, I had maybe 10,000 points, and got an email offer from them a year or so to say that I could redeem them for an HBC gift card at a discount of about 20%. Since I don't really buy their gas, I accepted.
Finally used the GC a few months ago for a new watch battery.
I guess I'm glad I cashed in when I did!
I wonder who the lucky recipient of your HBC GC was. May not have necessarily been fraud. It seems they get to keep it anyway!

It sounds to me like it's cheaper to reimburse someone every so often who gets ripped off than it is to start a fraud department.

I agree, though, that this programme doesn't seem to be especially well managed. They should send a statement periodically. I don't ever recall receiving one, and I've probably had this card at least 20 years.  

Loonie said

I agree, though, that this programme doesn't seem to be especially well managed. They should send a statement periodically. I don't ever recall receiving one, and I've probably had this card at least 20 years.  

You can see your transactions for the last several months when you log, but there is no download feature or preferably an annual statement available. I simply printed my balance page with my current number of points.

February 13, 2018
2:13 pm
Save2Retire@55
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Oh I barely use their gas station. 95% of my points come from their surveys 🙂

February 13, 2018
2:30 pm
Top It Up
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NO self-respecting Albertan ever patronized Petro-Canada.

To this day, I don't think I have ever been inside Red Square, at the corner of 6th Avenue & 1st Street SW.

February 13, 2018
4:39 pm
Loonie
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Save2Retire@55 said
Oh I barely use their gas station. 95% of my points come from their surveys 🙂  

How come I don't get any surveys?sf-cry They do send me occasional emails.

February 13, 2018
5:38 pm
Save2Retire@55
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You can register using this https://retail.petro-canada.ca/en/petropoints/askingcanadians.aspx

It is different than the one they send directly. These surveys are general surveys about pretty much everything. I get between 5 and 10 weekly and I am usually qualified for half or less also many times I forget or ignore and it expires.

It is fun if you have time. I entertain myself and earn points = money at the same time.

February 13, 2018
6:55 pm
Loonie
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Hmmm...
How long does it take you to get anywhere with these surveys?
I ask because I used to subscribe to a different partner with askingcanadians. i did several surveys but the return was so poor that I never got a penny out of it and gave up.

February 14, 2018
6:49 am
Save2Retire@55
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Loonie said
Hmmm...
How long does it take you to get anywhere with these surveys?
I ask because I used to subscribe to a different partner with askingcanadians. i did several surveys but the return was so poor that I never got a penny out of it and gave up.  

You can get anything between 1000 - 2500 points from each survey. 50 points for those unqualified ones (For different reasons such as location, gender, income, family status, etc).

Since I started doing them about 3 years ago considering I miss more than 50% for being busy or lazy, I got close to 400,000 points. Considering an average of 1500 points for each survey, it is an average 1.6 surveys per week in a span of 3 years.

Now how many liters of gas (or how much money) do you need to get 400K points? 🙂

February 14, 2018
7:47 am
SavingIsGood
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Save2Retire@55 said
Oh I barely use their gas station. 95% of my points come from their surveys 🙂  

Excuse me, but why not? You can have 10 cents off every liter unless you go to costco and wait in line... and pay $50 or so for 'membership'. Not even 'independent' gas station can beat regular price - 10 cents.

February 14, 2018
10:41 am
Marnie
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SavingIsGood said

Excuse me, but why not? You can have 10 cents off every liter unless you go to costco and wait in line... and pay $50 or so for 'membership'. Not even 'independent' gas station can beat regular price - 10 cents.  

How do you get 10 cents off per liter? I use a petropoints card but it's always at full price.

February 14, 2018
4:30 pm
Loonie
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thanks for the info. I might try the surveys. I get disqualified from most of the AirMiles ones because of age and because I'm a poor consumer. When they ask, did you buy x, y or z within the last week/month/year, my answer is usually "no"! We just don't really buy junk food or packaged food or stuff we don't really need. My eligibility dropped significantly after age 65, and again after 70. I refuse all health questionnaires on principle.
I'll see what I can do. Seems like a better deal than the HBC equivalent.

I doubt I'd buy PetroCan even at 10 cents off (although I don't know how you would get 10 cents off.) I am effectively getting 20%+ off at Shell right now by redeeming the massive quantity of AirMiles received during the Shop the Block promo as well as the previous big promo, combined with cents-off coupons supplied by a non-driver who shops at Sobey's. After that ends, I have Esso gift cards which I got at about a 13% effective discount on a grocery store promo. I have enough of those to last at least the rest of the year! Then there's always Costco for times when that is convenient, and other promos that come and go. Our car is non-discriminatory when it comes to gas!

February 14, 2018
5:20 pm
2of3aintbad
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Marnie said

How do you get 10 cents off per liter? I use a petropoints card but it's always at full price.  

You need a Fuel Savings Card, 10 cents off 200L if you redeem 20,000 points. However, that commits you to buying 200L in the future to save $20. Now that you can redeem multiples of 1000 points for $1 off on gas, you might as well do that instead.

February 14, 2018
6:25 pm
Save2Retire@55
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Marnie said

How do you get 10 cents off per liter? I use a petropoints card but it's always at full price.  

I have the same question. How do you get 10 cents off?

February 14, 2018
6:31 pm
Save2Retire@55
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2of3aintbad said

You need a Fuel Savings Card, 10% off 200L if you redeem 20,000 points. However, that commits you to buying 200L in the future to save $20. Now that you can redeem multiples of 1000 points for $1 off on gas, you might as well do that instead.  

Oh well, this doesn't mean you are getting it 10 cents cheaper. It just means you are paying it by your points. The best deal was when I could exchange the points for Best Buy gift card. I could exchange 10000 points for $10. They don't offer best buy cards anymore.

February 14, 2018
6:34 pm
Save2Retire@55
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Loonie said
thanks for the info. I might try the surveys. I get disqualified from most of the AirMiles ones because of age and because I'm a poor consumer.  

I hear you but you still get 50 points for those you tried but were disqualified. Get enough of 50s and you will have 1000 points in no time. I mean we waste a lot of time doing nothing specially on our computers we surely do have couple minutes to spend on a useless (IMHO) survey. I get disqulified for lots of stuff too. Like are you planning to buy a car in the next 1 year? Well no I am not planning or the one which asks about drinking. I am never qualified for those! Not drinking enough I guess 😀

February 18, 2018
9:40 pm
Loonie
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If you're not buying the products, you're earning/saving a lot more money than the surveys are ever going to be worth! So, either way, you win!sf-smile

I just tried to sign up for the surveys but it wouldn't let me put in my card number or postal code for some unknown reason. Maybe I am still linked with HBC at AskingCanadians.

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