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Email this9:35 pm
October 21, 2013
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Thar's possible, Norman.
While CBC does have a legal dep't which vets items where they could be held liable, the journalist is not likely a lawyer and nay not be attuned to such distinctions in the liability of others.
We can't know about the timing, but it would not surprise me if there were delays in determining an effective route for complaint and in responses. As you know, the banking system has a ladder through which one must progress with complaints, which is not particularly obvious to people who are not familiar.
7:26 pm
April 6, 2013
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There is also the possibility of miscommunication.
The actual suggestion to Robinson could have been to ask for another cheque from the buyer. The Scotiabank contact did not understand the lost cheques had been certified.
Robinson asked the buyer. Buyer went to her bank and her bank asked for a $21,000 indemnity bond for the lost certified cheques. That would have cost $400 to $700. 
Buyer told Robinson that the bank wanted $400+ to replace the lost cheques! Robinson didn't believe that, knowing that stop payments are around $25 each. She thought the buyer was just trying to take advantage of her predicament. 
She waited, hoping that Scotiabank would find the lost cheques. Unfortunately, months later, the cheques were not found.
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