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June 23, 2014
9:06 am
GS1
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I sporadically read content at Advisor.Ca which appears to be the website for a Rogers Magazine. It is aimed at Advisors and gives interesting insight into what your advisor might or might not be telling you.

I read this article today and from it thought the following was particularly interesting:

Advisor’s fee

Sadly, too many investors don’t know what they pay in fees. Investors put up 100% of the capital, take 100% of the risk and, as our calculations show, end up with less than 40% of their own money. For this to be palatable, we need an extended period of strong returns; otherwise, we face ongoing fee pressure.

GS

June 23, 2014
11:01 am
kanaka
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Thanks....only re-enforces my 2 year plan to part with my adviser and go on my own. I have a rather simple and conservative portfolio. I have never believed in putting all my eggs in one basket and have had, for years, alternative banks and brokerage all offering higher rates and lower or no fees. I only wish I woke up earlier with "the plan". sf-confused

Just got an email from my adviser today to renew some GICS.

Term...His Rate.....Other Rates
1 year...1.95........2.25 Accelerate .30 more
2 year...2.1.........2.35 Oaken .25 more
3 year...2.2.........2.5 Accelerate .30 more
4 year...2.35.......2.65 Outlook .30 more
5 year...2.62.......3.0 Oaken .38 more

I also just opened RRIF accounts for both my wife and I to do annual withdrawals from.

Mistake 1. He recommended that I re-invest the matured GIC and all cash in my account to a 2 year GIC.
...............Leaving no cash for the annual self directed fees
Mistake 2. He quoted the matured GIC and future maturing GICs this year and next year and suggests to put them all into a 2 year GIC.
..............Omitting the ability to transfer and withdraw from our RRIFs and unless his crystal ball is better than mine.....I would prefer to wait to a closer date to maturity and see that the Bank of Canada is forecasting for rates before I commit.

This guy is totally focused in locking in and "holding" my funds. And not to mention in his quick summary he missing another $200,000 maturing next year that I am moving elsewhere for sure.

My only point here is.....YOU need to be on top of your investments and see what alternatives there are. Don't take your advisers word!! I imagine busy working folks do.....and those that are not on top of their investments may likely be taken advantage of. I know that for the last 10 years I have been shorted $3000 a year in interest on GICs alone. And with today's low rates every point helps!!! And you know what they say.....Take care of your nickels and dimes and your dollars will take care of themselves.

June 23, 2014
11:20 am
AltaRed
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I concur with the need to take charge of your own money... no one cares about your money more than yourself. But the following quote is somewhat unfair.

kanaka said
I know that for the last 10 years I have been shorted $3000 a year in interest on GICs alone.

Many people want to have their finances consolidated in one or two places. GIC rates at the various brokers (full service and discount) are better than what in-branch rates are for those that invest via the retail bricks and mortar banks. I think it is fine to select a few online banks/CUs for things like chequing and $100k allotments of HISA savings, but I see risk in chasing a proliferation of multiple institutions for registered accounts, e.g. RESP/LIRA/RRSP/RRIF. It gets harder for a DIYer to manage and ultimately very messy for a surviving spouse and/or an executor or Attorney to sort out one's rat nest of accounts.

The OP's post is very appropriate though. It is criminal how people get taken advantage of with high MER mutual funds. There have been various attempts at transparent discloure but the financial industry has been successful in defeating these proposals. The regulators have no balls. Until people educate themselves, they will continue to be taken to the cleaners.

That said, many people need advisors to hand hold them through difficult times. Many DIY investors make very poor decisions, panicking when they should hold firm. It is just that fees need to be transparent and advisors should be obligated to have a fudiciary duty to their clients (and not to their employer). Only then might we see couch potato portfolios of low MER index funds and ETFs.

June 23, 2014
11:50 am
kanaka
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No intention of being unfair.....rather factual and letting others know what opportunity there is, dollar wise, by taking charge of all or part on their investments (or negotiate better rates with your adviser or asking if he/she has better rates to offer...keep in mind they don't really care about you and will do what is easiest or offers best commission). I could have made $30,000 more by being a little more attentive, which all helps after the withholding taxes are deducted.

Like I said....I am referring to a very conservative portfolio and any DIYer should fully document their portfolio in hard copy and soft copy.

I don't believe in chasing the rates (for high interest savings or GICs) either but if one is prudent in selecting a few alternative banks or credit unions to deal with they can do far more for their investments than an adviser. sf-smile

June 23, 2014
2:22 pm
GS1
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kanaka said

[snip]

...............Leaving no cash for the annual self directed fees

[snip]

That is another thing that leaves me wondering --- I have virtually all my investments with RBC Direct Investing and as I have more than $25,000 with them I pay no fees for registered accounts.

I have been in discussions with RBC Dominion Securities about managing my accounts when I am no longer able to. I was told they charge a fee for registered accounts - no matter how much money you have with them. I suggested to the advisor this likely could be waived and he said it would not be waived and could not be waived.

As an aside, I am no longer in discussions with him as he was unable or unwilling to answer a dozen or more questions I had about fees. My questions were very specific and he knows I will not be giving him the business "tomorrow".

I guess my real question to you is, "why are you paying a fee, and what does that fee impact your registered accounts performance?"

One thing that recently hit me was that, while fees impact current performance, they also impact future returns as you don't have that "lost" money invested and earning returns.

GS

June 23, 2014
3:08 pm
kanaka
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GS....Believe or not I am a NO FEE guy. No fee banking, no fee credit cards, wont pay $2.00 to have a bill or statement mailed to me on a monthly basis.

I was with Peak Investments and did not pay fees and later on they decided to move all their accounts to self-directed which meant an annual fee. And how stupid of me.....I gave my wife some money to invest in her own RRSP account vs just keeping them all spousal...so 2 fees for her 2 accounts!!!!! I was working then and just went along with it as I imagine many do.....but in hind site that was odd for me to do and I have been the NO FEE guy for at least the last 25 years......I wonder why I let that one slip by? So since my adviser retired at the time they moved from Peak to Manulife I now have this semi looser adviser but the fees are actually less as they only have one fee per client irregardless of how many accounts they have. And yes, as minimal as they may be if that fee money had been invested it is "lost" money for sure.

I plan to totally dissolve my RRSP's for non registered and TFSA investments over the next 15 years. AND will be out of Manulife in 2 years. NO MORE FEES!! Now that I am retired and have learned more and more I will be truly self managing our investments with NO FEES!!! As far as managing my investments as I age hopefully the transition will be complete. And although it will be over multiple financial intuitions, not to over invest the CDIC, DCGM etc., it will be simple to manage. I do keep my wife informed of what we are doing but she is just not interested in being involved in the mechanics of it all. But I know she could explain it and she knows where everything is. I have a daughter that is an administrative assistant to an adviser that could over see and although she likely does not agree with my opinion of advisers, I think she agrees why I am not confident with mine. I also have 2 other very intelligent daughters that could also assist. I have had 3 advisers.....1 good.....2 out for themselves. I appreciate how you are planning for the future to manage your investments!!

Just imagine if you could find an adviser by word of mouth that actually selected best value, solid investments totally for my best interest and not his....and instead of going for the best commission.....he would double his commissions by word of mouth and his integrity would be his best friend and his clients. Am I interested in shopping for another adviser....no.....do the initials after his name mean anything.....maybe to not likely.....do I feel confident with my age, wisdom and available of time to research ...ABSOLUTELY. If you can see through your advisers (can see his cards), if he overlooks things, makes mistakes, and doesn't give you a plan or have an annual meeting as per his website...MOVE ON and find another adviser or do it yourself if you feel comfortable and confident with it. Am I worried about making statements vs lining someone else s pocket instead of mine at my expense.....ABSOLUTELY NOT.

June 23, 2014
8:15 pm
Loonie
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I have been making my way through a number of books that are designed to help us figure all of this out. I have read several lists of ideal questions one should ask a potential advisor, all of which seem valuable. I have read several descriptions of what the ideal advisor looks like, in which there are many important clues.
But there are several insoluble problems which have arisen as I've looked at these bits of no doubt excellent advise.
All think you ought to find someone you trust absolutely and completely, to which my reaction is, what planet do you live on? Me and the potential advisor are allies in the common cause of making more money for me, but the advisor can bail out if things go sour and still collect fees if I 'trust" them, but I cannot, which makes us potential adversaries. I have never run into one who I felt thought like me or shared my values, which is apparently an essential criterion.
Another issue which was pinpointed by one author is that, in my age bracket, I need to find someone who specializes not in growth or accumulation of assets but in retirement income planning, and then goes on to inform me that there aren't hardly any people who specialize in retirement income planning!
The many criteria which are suggested all point to a more experienced person, not a beginner. Well, the experienced ones who are good at what they do and who don't want to overload themselves with more clients than they can properly serve all have full practices as far as I have found.
So... back to myself as my own "advisor". So far, no fees.
In the current low-return climate for fixed income, with stocks always being risky especially when they are high like now, 1% or 2% to an advisor or to fees is a very big cut. Add on income tax and inflation (which seems to me to be getting higher every day despite last year's imagined low) and I don't think it's possible to really be ahead of the game. But I might be even more behind if I had an advisor, as there are no guarantees with them. I'd love to have a one year guarantee with an advisor, just like a crappy home appliance, but I can't even get that much. You get a better warranty on cars!
I no longer want "advice" from an advisor. I can get that in all kinds of places, and some of it better informed. All I want is solid information, answers to my questions, but they don't seem to offer that. I had an accountant once who couldn't tell me my marginal tax rate when asked, and I am not kidding. All they seem to want to do is produce a fancy full-colour financial plan, with charts, much of which is full of stuff I don't need or have already looked after. I got a free financial plan through spouse's employer (a large well-known employer in the GTA) but was truly shocked at how useless it was. Advice like "make a will, get a power of attorney, diversify investments," etc. The plan was supposedly worth $1500. If that's what you get for 1500, I shudder to think what you'd get for a percentage of assets. What they call a "plan" isn't really a plan at all, as I would understand it; it's more like a teaser, an outline of things they want you to pay them more money to fill in later.

June 23, 2014
8:51 pm
Loonie
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For those who are still hoping to find a good advisor and are now retired or anticipating retirement, I thought the following questions were useful:

Can you show me what it is that you do?
What do your written plans (blueprints) look like?
What processes do you use for structuring income and for the investment portfolios that will generate that income?
Can you help with addressing health-risk questions and wealth transfer?
More specifically, they should address: preserving government benefits and entitlements, preserving tax credits, reducing income tax and estate taxes, reducing investment costs and improving returns, reducing strain on income-producing assets to create necessary income, health-related insurance, etc.
What can you do to help turn the blueprint into reality? (they should be able to take on this role as well.)
These are my notes, from Your retirement income blueprint: a six-step plan to design and build a secure retirement. by Daryl Diamond, chapter 2.

Listen carefully to the answers! I especially like the first question, which is deceptively simple.
I'd like to add, "if I follow your plans to the letter and your projections don't work out, what recourse do I have?" I am not optimistic about an answer, but I think it's fair to raise the question. It's not good enough for them to fall back on the old saw of "you are paying for advice, and I can't guarantee results", to which my answer is, "I am paying you so that I will avoid making mistakes that I might make without good advice. If I have not avoided disaster, then I would say I received inadequate advice that was not worth the money, in addition to investment losses. What will you do about that?" I'm sure this would mean they would not want me as a client, but if you can't stand behind your product in a way that makes sense to me, the customer, then either you or your "profession" is a fraud in my view.
And, so, it's back to DIY.

June 23, 2014
9:31 pm
Loonie
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kanaka, it seems your advisor at Manulife doesn't read the company's own research.
According to Seven strategies to guarantee your investments: the Federation of Canadian Independent Deposit Brokers guide for the conservative investor, by Jim Yih, 2004, pages 68ff, ManuLife did a study that showed that if you choose the 5yr over the 1yr GIC, you will be right 92% of the time. Perhaps he has an especially shiny crystal ball, and we are now in the 8% period?
According to that fellow whom GS was recommending the other day for his book on Bonds, laddering is still considered a suitable approach. He should at least explain himself. As you said, not worth his keep.

June 23, 2014
9:39 pm
Loonie
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GS, I suspect you will run into the same situation at all financial institutions that provide power of attorney functions for people who are no longer able to manage their own affairs. As far as I know, they all charge a fee for this. For them, it's a business. But they ought to be able to provide clear answers. Let us know if you find one that doesn't charge, please.

June 23, 2014
9:55 pm
kanaka
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Loonie!! Great points. Looks like we all have similar opinions in regards to seeking help. But just imagine, a $1500 fee for investing. I bet there were some that found it helpful.....they would be in need of an adviser. sf-surprised

June 24, 2014
9:41 am
kanaka
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GS. I looked at the titles of articles on this site and read a few. I don't really see anything about giving your client the best bang for your buck. BUT I do see strategies (head games) to be used to keep your client and in the event of a clients death how to retain the funds as they change hands. Unfortunately when I see I am being manipulated (or mis-managed), which sometimes I am slow at or over speculate, I depart.

June 24, 2014
12:09 pm
xxxx
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Have realistic expectations from a financial advisor/broker. There are some principles they should follow in setting up a portfolio and some do it very well but even they make mistakes or predict incorrectly (doctors make mistakes too!). I have been satisfied with my advisor/broker at a big bank full service brokerage - yes, sure, I have paid commissions (I have no problem at all paying commissions as long as my portfolio thrives/grows at a rate I deem reasonable). He did get me some very good new issues various debentures, and high interest preferred shares which have been superb in this environment. (I did not pay any commission if a new issue.)
I do have a question for readers of this blog - hope someone knows the answer. My broker/advisor at a big bank full service brokerage is going to retire in 2 years and he has told me the specific name of the person who will be assuming his accounts. Does anyone know if the retiring advisor/broker gets anything (from the new guy e.g. fee/commission/reward) when my account goes to the new advisor selected by him? The new guy will be starting to service my account shortly while my retiring advisor is still around - as the retiring guy wants to ensure a smooth transition and that his clients are looked after.

June 24, 2014
1:01 pm
kanaka
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I have some guesses...but won't.

I think you need to tell us more:
Bank or Credit Union
Branch Level or Wealth Management owned by a bank or credit union.

Sometimes in a Credit Union you can deal at branch level or with "their" Adviser. My daughter worked for one of "their advisers" at a Credit Union but he was not an employee of the Credit Union, but she was. The Credit Union "suggested" what products he should sell and he moved on to be a self employed adviser with Raymond James where he had more freedom for selecting investments...and she followed with him as it was to her best interest. In this case the bank or credit union would select the new contractor and the clients would be owned by the bank.

To respond to your question we need to know if your current adviser is actually an employee of the bank or on an arrangement with the bank...contract....self employed using the bank name.

I also had a niece that was an bank employed adviser who did not like the responsibility of handling others investments or liked what the bank had to offer.

I know a few people that are totally satisfied with dealing with RBC and BNS.

June 25, 2014
12:46 am
Loonie
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A friend of mine is going through the same process as you, Brian, although I think it's happening within less than 2 years and it's a smaller non-bank brokerage. I would be surprised if there's a reward for referral per se. I agree that it would depend on the employment status of the advisor, but I would also be inclined to assume that they are both employees of the brokerage/bank. Does the "old" broker have an actual choice to make amongst newbies that he could send your business to? if so, why has he chosen this one and what are the alternatives? Can you interview a couple of others and make your own choice? (they won't like that question but it's your money and you are entitled to make a choice about who will manage it - and you will, sooner or later) Was he involved in hiring this person? These are questions you could legitimately ask, all of which boil down to "why are you recommending that I work with this person?" You can also ask if there is a reward. Every book I have read says you should expect them to be completely transparent about everything to do with fees.
A brokerage has a big vested interest in making these transitions as smooth as possible. If you get skittish about the newbie, you will count your money and leave. They will be watching carefully and assessing how well the new guy is doing at client retention. I would think that if there are to be any rewards, it would be to the new guy who manages to hang onto the clients. The "old" one might have some deal with the bank where he gets some kind of retiring allowance or whatever. Again, you should ask. Nothing wrong with asking.

If you don't mind my asking, have you calculated the total that you are paying in fees, commissions, etc to the brokerage, as a percentage of assets? I am just wondering what it might work out to be, as one reads various ballpark figures ranging from 1% to over 2%.

June 25, 2014
4:41 am
xxxx
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To answer your questions:
My account is directly with a Major Bank Full Service Wealth Mgt firm - no intermediary - my present advisor is an employee of the Major Bank Full Service Wealth Mgt firm. The advisor to whom he is shifting his accounts is not brand new (newbie) as such - he has been with the Major Bank Full Service Wealth Mgt arm for quite some time I gather. My retiring broker knows him well, has worked with him for a fair period of time, and selected him because he agrees with his approach, philosophy etc etc. (ie they are on the same wave length). I am supposed to meet the new guy in the near future and will get an impression of him.

I ultimately may move my acct to a discount broker - I think I can manage it. The downside is I wont get the very good new issues I got from the full service brokerage. As far as fees, yes the commissions have been in the 1% to 2% range (no commissions on new issues) but if I achieved capital gains of say 10% - 30% for stocks HE recommended, then I have no problem paying the firm commission 1 - 2% on selling that stock. After all he provided a good service, I made money, so I feel he has earned his commission. He never pushed anything nor tried to churn holdings in my account - so I feel he was not just thinking of his commissions.
If I go to a discount broker, I have no one getting me the good new issues (which are sometimes hard to get) or providing any advice. I will need to do my own research and decisions.
Bottom line is that I will soon meet the replacement advisor/broker and discuss his approach and get an impression - and may stay with this big bank wealth mgt or may look elsewhere - to be determined after meeting my new advisor and perhaps dealing with him for a bit. Can always change later if I am not satisified.

June 25, 2014
9:16 am
kanaka
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I think you many have answered your question. When my adviser retired, he told me who would likely be taking over and in a very nice way he said if I did not like the the change, I could move on. I think he was telling me something!! We all have a comfort level and most of is don't want to search for a new adviser and wonder if the new one will be any better. Sounds like your current adviser is very good! If you go on your own you can always move back.

June 25, 2014
10:24 am
Loonie
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I think I can understand your position, Brian, and your dilemma.
It sounds like it might be worth your while to give the new person a try. It seems there is no pressing reason not to, and that you wouldn't have been thinking so much about going on your own if the "old" guy weren't retiring.
It sounds like the "old" guy was good, and a good match for you. That probably means that as he approaches retirement he has some pride in what he has accomplished and probably doesn't want to leave his clients poorly cared for.
Generally, from what I've read so far, if you want an advisor who is worth having, and have enough assets to justify it, Wealth Management is the way to go. They generally have better quality staff, at least that's the theory.

On the other hand...
I don't know how long you've been with this guy, but equities seem to have done very well the last little while and my guess is that you could have achieved similar results on your own with not too much effort, having made the decision to invest in that direction. In fact my friend mentioned above has had significantly higher returns in that area. But that is probably comparing apples and oranges, as your investments were chosen with your particular risk profile in mind.
It sounds to me like the major benefit is in what I think you are saying is the fixed income side, and on that I would have to agree that it's very hard to get good investments right now, and a lot of brokers don't seem to want to be bothered with that or know much about it.

Thus (and I may have misinterpreted some of what you've said due to not knowing the whole story), it would seem to me that the value in having this broker is on the fixed income side. If you think the returns there justify the cost, then great!
The other matter of interest, if you have been with this broker longer, is the question of how well the advice served you during the downturn. Was this person able to anticipate what happened, and, if so, what defensive strategies were suggested? Are there any defensive strategies in place now? It seems to me that that is ideally what I would want someone to manage, if I thought I could find such a person. I have found that there is a tendency in the industry to say that what happened a few years ago was not foreseen by anyone, but that is absolutely not true, despite the chorus. It just wasn't apparently foreseen by very many.

It strikes me that you have given us one very good answer to the question one might pose to a potential advisor about what added value they bring to one's situation, namely "I can get you thus-and-so investments which you can't get on your own. This is what they are... and this is how they work... and this is why I think they would be good for your portfolio..."

June 25, 2014
1:55 pm
GS1
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Brian said

[snip]

but if I achieved capital gains of say 10% - 30% for stocks HE recommended, then I have no problem paying the firm commission 1 - 2% on selling that stock.

[snip]

I continue to want to remind people that a 20% gain is good when the market is up 10% but is terribile when it is up 30%.

GS

June 25, 2014
1:59 pm
GS1
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I have no first hand knowledge of one advisor taking over from another but I'd bet:

-- the new advisor "buys" the old advisors "book" (doctors and lawyers sell their practices, why wouldn't these guys do the same)
-- the new advsior expects to lose n% of the old advisors clients and factors that into the price

GS

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