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Security Measure - Change Your Password
June 29, 2022
2:38 pm
Gogie
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March 17, 2022
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Has anyone else received an email from EQ Bank requiring you to change your password? I received one today that states:

Your EQ Bank account comes with advanced security settings to keep your money and personal information safe—however, it’s still important to take further measures to protect yourself.

As part of our ongoing security program, you’ve been selected to change your password.
How to change your password on desktop:

At the top right of your screen, click “Profile”
Select “Security”
Next to “Change password,” select “Edit”
Create your new password and save

How to change your password on the mobile app:
Under “Security,” select “Change password”
Create your new password and save

If you have further questions about security at EQ Bank, our Customer Care team remains available by phone from 8:00 AM to midnight, Eastern Time, 7 days a week.

For further information, visit our Contact Us page.

Happy banking,
EQ Bank

I suspect the email is legit but as usual, I will log into the website directly using my normal sign in and make changes.

June 29, 2022
2:59 pm
JenE
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I haven’t received an email but I have had an ongoing problem, since Thursday last week, when trying to send an etransfer. After I’ve completed all the necessary, I get a message saying EQ is having technical issues and to try again. When I try again I’m asked to change my etransfer security question, but I can’t find how to do that (neither could the FI rep. yesterday). Three work orders have been issued to try to correct this problem but I haven’t heard a word. I wonder if it’s connected in any way to the email that you received.sf-frown

June 29, 2022
3:23 pm
rk
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I have received a similar email today. I have recently linked my EQ account from motusbank and I have initiated a transfer (on motusbank site, from EQ to motusbank). Maybe this is totally unrelated to the password change request, who knows.

June 29, 2022
3:23 pm
JenE
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Just received the same email as you!

June 29, 2022
7:49 pm
Greedy Guy
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After receiving the same email today, I called EQ Bank and was told the email is legitimate.

June 29, 2022
8:14 pm
Dean
Valhalla Mountains, British Columbia
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Gogie said

Has anyone else received an email from EQ Bank requiring you to change your password? I received one today that states:

. . .  
 

So far, I've received to such email from EQ. Maybe I'm next on their list. sf-wink

Perhaps they're sending out those emails to customers who have Never changed their passwords, or have not done so in a Long time. I used to be lazy about that too ... but no longer ❗

Seeing what has happened to other people, I now change & enhance my passwords every 2 to 3 months. For most of them I'm now up to 14 characters, and I now incorporate all six types (A, b, ?, 5, +, and @).

We just can't be too safe, these days.

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

June 30, 2022
1:44 pm
iotama
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March 3, 2022
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Are those who are receiving this email by any chance using the FLINKS system to link their external accounts to EQ for fund transfers?

(FLINKS is where you provide your external bank account's username and password to a third party service which EQ has a contract with.)

June 30, 2022
3:22 pm
rk
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iotama said
Are those who are receiving this email by any chance using the FLINKS system to link their external accounts to EQ for fund transfers?

(FLINKS is where you provide your external bank account's username and password to a third party service which EQ has a contract with.)  

Yes, I have used it recently.

July 1, 2022
9:26 am
mechone
Ontario
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Don't care about their password email, but they better get their rate up to past prime come July 13th or I'm pulling my money . Others have already started Motive 2.20 vs 1.65

July 1, 2022
10:39 am
Dean
Valhalla Mountains, British Columbia
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.
Three days have passed, and I still haven't received that 'Change Your Password' email from EQ. And I'm one of several here who have used the FLINKS System on the EQ site recently.

Maybe my guess in Post #6 (second paragraph) is correct.

Go figure,

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

July 1, 2022
11:01 am
AltaRed
BC Interior
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I've not changed my password in some time (though I use a password manager) so it is not clear what is prompting EQ to do that.

One explanation may be that any organization with any IT Security savvy would be contracting with a service that would be monitoring passwords being marketed/sold on the dark web and passing that data on to their clients, e.g. EQ. Any password match with a customer's account would/should be enough for EQ to trigger a password change request even if that 'marketed' password had nothing to do with that specific customer at the moment.

Please write your comments in the forum.