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Online access
November 1, 2017
8:17 am
theodor
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Been trying for 2 hours to access our account with EQ Bank but keep timing out. Anyone else having this problem? Is there any other way to move funds from EQ Bank?

Thanks.

November 1, 2017
10:36 am
Rick
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Worked fine @ 0100 this morning. Get this @ 1030 now:

EQ.jpg

Only way to move funds before their site is back up is do a pull from the receiving bank ....if you have it set up. Or maybe call them?

November 1, 2017
11:14 am
Bill
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https://eqbankstatus.ca/

Also their phone message is a lie, been saying it'll be about an hour for hours now.

Coincidence that Simplii is offering 3% today? Or maybe it's just first day of the month.

November 1, 2017
1:29 pm
Bill
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Still down, this is forever in millennials' terms. And not sure a pull will work right now - on the phone they told me they can't transfer for me as their whole system is down. I told them their site has always seemed "fragile" to me and suggested it might be an idea for an online bank to prioritize the solidity of its computer systems.

November 1, 2017
1:42 pm
Loonie
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It was working OK at about 2 am Eastern this morning, just for reference.
(maybe I broke it! sf-surprised)

November 1, 2017
2:03 pm
theodor
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maybe matching Simplii's 3% offer might ease the demand on EQ's website?
Remembering the good old days (1980) when a Canada Savings Bond yielded
19.5%:-) Who would have thought it would come to this where 3% interest is considered a dream rate?

Thanks for everybody's input, so valuable!

Theodor

November 1, 2017
4:54 pm
iamjdg
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yes, been timing out. before I just got that screen someone posted, but now just timing out.

November 1, 2017
6:47 pm
Save2Retire@55
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It is still not letting me login as well. What a waste of time. I am now pulling it from the other bank. Let's see if it works. Poor EQ 😀

November 2, 2017
5:11 am
Bill
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Phoned them just now, she said their system is up (they can do telephone transfers), some folks can sign in, some still can't, they expect everybody to be back to full access by later today.

November 2, 2017
8:13 am
Save2Retire@55
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I pulled from the other bank last night and the fund is showing up on Samplii now. Let's enjoy 4 months of 3% for now.
Hopefully EQ doesn't punish us sf-confused

November 2, 2017
9:25 am
theodor
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Save2Retire@55 said
I pulled from the other bank last night and the fund is showing up on Samplii now. Let's enjoy 4 months of 3% for now.
Hopefully EQ doesn't punish us sf-confused  

I wonder how it is done when you state you pulled from the other bank to Simplii? The way I have to do it is to initiate a transfer from EQ Bank first to my BMO account and then I can transfer funds from BMO to Simplii. It takes days but the worst of it is that I have been trying to access my EQ account for 2 days without success and now they appear to have turned off the phone as well. Looks like they are having a run on their bank or something? In order to link EQ with Simplii for instance, would you not require a cheque from a checking account at EQ to mail to Simplii or is there a simpler way. Sorry if I sound naïve but I am in my eighties and don't have toys like cell phones with cameras etc.

Thanks for any advice.

Theodor

November 2, 2017
1:46 pm
Bill
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Seems to be working again.

November 2, 2017
2:00 pm
Hmm
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Not working for me. Can't log in. Webpage looks funny...as if the site has been hacked. I am using Chrome x64

November 2, 2017
2:05 pm
Hmm
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Save2Retire@55 said
I pulled from the other bank last night and the fund is showing up on Samplii now. Let's enjoy 4 months of 3% for now.
Hopefully EQ doesn't punish us sf-confused  

How does one obtain the offer?

November 2, 2017
3:24 pm
Bill
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If you click on the link I provided at #3 above you'll see the latest update as of 5:59 pm, there's also a reference there to website graphics.

November 2, 2017
4:11 pm
Norman1
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Hmm said
Not working for me. Can't log in. Webpage looks funny...as if the site has been hacked. I am using Chrome x64  

Earlier, the sign in page was working for Internet Explorer but not for Chrome. Yes, it did look mangled under Chrome.

It is better now. Both Internet Explorer and Chrome are working.

November 3, 2017
3:30 am
JenE
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Just received from EQ by email:

Please note that our online banking website and mobile app have now been restored. Unfortunately, the system performance issue happened at the worst moment possible – at the beginning of the month when people are trying to pay the bills. You depended on us, and we let you down.

Our deepest apologies for any inconvenience this may have caused, and thank you for your patience. This is not the customer experience we aspire to provide. We can and will do better.

Sincerely,
Dan Dickinson
Chief Digital Officer, EQ Bank

November 3, 2017
7:51 am
Save2Retire@55
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Hmm said

How does one obtain the offer?  

This offer is open to anyone. You just need to open a saving account and have new money deposited.

Please write your comments in the forum.