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No Second Chances With EQ Bank
June 17, 2017
11:46 am
Nehpets
Ontario
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December 20, 2016
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When EQ Bank first opened and ran their silly lottery for eligibility, I opened an account for myself and another for my wife.

My wife's account opened successfully and the initial deposit posted , my account opened but the initial deposit "got lost" even though it had been withdrawn from the originating bank.

Attempts at speaking to someone who could resolve the issue were unsuccessful, so in desperation I closed both accounts.

Today, I tried opening an account to give them another try, thinking after all this time they have their act together, and are paying a good interest rate.

The new account application indicated I was already registered and that I should login; however, the login was not recognized.

Contacted the online chat for assistance and was told EQ Bank has no procedure to open an account for someone who has previously closed an account...thank you very much, goodbye.

My poor opinion of EQ Bank has not been altered from my earlier experience.

June 17, 2017
11:12 pm
Loonie
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October 21, 2013
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thanks for letting us know.
I find this surprising, but consistent with a generally snippy attitude from their staff.
Excellent illustration as to why cheques for account opening should never be more than one dollar.

As regards the current problem, I wonder what would happen if you told them you had forgotten your login info. Surely they must have a procedure for that. Who knows? Perhaps it's not really closed at all and there is a dollar in it for you by now!

June 18, 2017
4:56 am
Nehpets
Ontario
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Excellent illustration as to why cheques for account opening should never be more than one dollar.

Good point, it's a sound protective measure, especially with online accounts with institutions with which there might be limited experience in how they process their transactions....in the event things go wrong.

I wonder what would happen if you told them you had forgotten your login info

I like to make judgements about places where I do business by observing their behavior and actions, and while mistakes can sometimes happen, consistent
and repeated oppositional or obstructive behavior/actions by staff is enough of a red flag warning for me to stay away.

Stephen

June 18, 2017
8:51 am
SG
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December 18, 2008
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I closed my EQ bank accounts last Fall because I hated calling them and then having to wait 1 to 2 minutes for an email with a code just so I could speak to them. This is so backwards and led to longer wait times.

Secondly they did a credit check (hard inquiry) 8 months after I opened the initial account. I had to fight with them to get it removed (they offer no credit products). Their response was they meant to do a soft inquiry.

Plus they took away the birthday bonus just before my birthday.

For all those reasons and more I closed my accounts.

June 19, 2017
8:12 am
Brimleychen
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September 5, 2013
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Good to know for all the info.

I am considering to open an account when Tang promotion with 3.21% end. EQ has the highest saving rate now in the market. I will go for $1 cheque for now.sf-cool

June 20, 2017
4:19 am
jgsbrown
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December 27, 2016
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BrimleyChen - Please read my post today in the Tangerine Locked Account thread before you open an account with them.

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