EQ Bank Survey $5 | EQ Bank | Discussion forum

With standard surveys the happy client rarely respond, it's usually the frustrated ones that take the time to fill them out.

I'm just waiting for them to start paying for giving a glowing review

Loonie said
They are paying $5 for glowing reviews, should there be any/  

I didn't get an invitation to participate, and krwilson is the one who referred me to EQ Bank.

I guess they don't really want to hear that I have to say. 😉

Cheers,
Doug

If someone gets an EQ Bank survey, these are my priorities (in this order):

(1) their e-Statements should begin with the opening balance, not the closing balance;
(2) the number of characters (including spaces) for the name of one's external linked accounts needs to be increased from the current 15 to something that would permit, say, the full legal name of the longest financial institution name (call it 30-35 characters, including spaces);
(3) they need to change the default sort order for linked accounts to, say, the institution number column or the nickname column;
(4) related to #3, they need to make it so if we change our sort order, it applies across login sessions;
(5) they need to introduce access to funds/deposit availability limits whereby up to $5,000-10,000 of one's EFT or mobile cheque deposit is made available instantaneously, depending on their creditworthiness and/or deposit business they have with the bank;
(6) they need to introduce both joint accounts and Equitable Trust as a GIC issuer; and,
(7) they need to improve the transaction narrative detail to include the name of the financial institution, one's partially obfuscated account number (i.e., last 3-4 digits), and the name or e-mail address of the e-Transfer sender/recipient, as applicable.

Rates are secondary, but important, too. Feel free to copy+paste the above. Thanks!

Cheers,
Doug

Shawguy said
Further to what your saying doug.. I'd like to see combined statements.. I have 2 savings accounts and they create two separate statements each month.  

What about GICs, do they include GICs on the statements, @Shawguy? But yeah, +1 to that. HSBC Bank Canada used to default to single, account-by-account statements, with the option to opt-in to composite statements. In or around 2012, they changed it so all new accounts were automatically composite statements and you'd have to request to opt out. They may even eliminated individual statements by now. 🙂

Cheers,
Doug

Bill said
The focus seemed to be what could they do to be my primary bank. I said nothing, (though I suppose there are some things they could do that are considered inappropriate in today's world that might make me think about it!), I like my current setup fine enough. I told them everything was just fine, though adding joint accounts might be a nice touch just because not offering them makes them look weird, no-one else does that so it makes you wonder a bit if they're legit.  

Wow, you seem quite easy to please, Bill.

I have no doubt your wife would agree with that, eh?

Cheers,
Doug

I did the survey and amongst many requests I mentioned that the site should be cleaned up and easier to maneuver. I opened the site this morning and it is cleaned up and much easier to get around.

Quick work eh!

I've got survey invite. Based on questions asked, it appears EQ is considering access cards (a.k.a. debit cards).

I do think it is nice to have feature, so I aligned answers to relevant questions to emphasize my interest in it.

Yape same thing for me....

Thank you for your interest in our survey. Due to the overwhelming response, we have reached our response limit. We are keen to hear your feedback and will be reaching out again soon.