EQ Bank Survey $5 | EQ Bank | Discussion forum

Please consider registering
guest

sp_LogInOut Log In sp_Registration Register

Register | Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

No permission to create posts
sp_Feed Topic RSS sp_TopicIcon
EQ Bank Survey $5
July 24, 2019
1:24 pm
krwilson
Member
Members
Forum Posts: 45
Member Since:
March 15, 2019
sp_UserOfflineSmall Offline

I just completed a survey for EQ Bank that they say will deposit $5 in my account within 30 days. It appears to be by email invite only for once completed the link no longer works. I just am posting this as a heads up to everyone that I hope we all answer honestly and maybe EQ will act on some new products they are asking about. Such as RESP, banking card, joint accounts, line of credit, etc.
------------------------------------------------
"At EQ Bank, we’re always striving to provide the best service to our customers. To help make your EQ experience the best it can be, we’re launching a semi-annual customer survey. We’d love to get your opinion on how we’re doing right now, and your thoughts on how we can get even better.

As our way of saying thanks, you’ll receive a $5.00 deposit in your account within 30 days of completing the easy 10-minute survey. We recommend you complete the survey on a desktop computer. Please complete the survey no later than July 26th. Your responses will be confidential, and you will not be contacted by anyone from EQ Bank regarding your responses.

Thank you in advance for your thoughts on how we can take better banking to the next level!

Sincerely,

Mahima Poddar

Senior Vice-President, Digital Banking"

July 24, 2019
3:20 pm
pwm
Headingley MB
Member
Members
Forum Posts: 22
Member Since:
October 21, 2018
sp_UserOfflineSmall Offline

I also got the email and I just finished the survey. I fired both barrels at once at them over joint accounts. I explained that I had to pull over $100,000 from my HISA after waiting 3 years for joint accounts to no avail. Feels good to finally express my frustration on a survey. Not that it matters. I don't expect it will make any difference.

July 24, 2019
3:26 pm
MapleOne
Member
Members
Forum Posts: 59
Member Since:
July 21, 2019
sp_UserOfflineSmall Offline

With standard surveys the happy client rarely respond, it's usually the frustrated ones that take the time to fill them out.

I'm just waiting for them to start paying for giving a glowing review sf-wink

July 24, 2019
3:31 pm
Loonie
Member
Members
Forum Posts: 5317
Member Since:
October 21, 2013
sp_UserOfflineSmall Offline

They are paying $5 for glowing reviews, should there be any/

July 24, 2019
3:34 pm
Doug
British Columbia, Canada
Member
Members
Forum Posts: 2795
Member Since:
December 12, 2009
sp_UserOnlineSmall Online

Loonie said
They are paying $5 for glowing reviews, should there be any/  

I didn't get an invitation to participate, and krwilson is the one who referred me to EQ Bank. sf-cool

I guess they don't really want to hear that I have to say. 😉

Cheers,
Doug

July 24, 2019
3:42 pm
semi-retired
Member
Members
Forum Posts: 129
Member Since:
April 15, 2015
sp_UserOfflineSmall Offline

Got the invite today & just filled it out.Told them rates have to be more competitive.

July 24, 2019
4:00 pm
Doug
British Columbia, Canada
Member
Members
Forum Posts: 2795
Member Since:
December 12, 2009
sp_UserOnlineSmall Online

If someone gets an EQ Bank survey, these are my priorities (in this order):

(1) their e-Statements should begin with the opening balance, not the closing balance;
(2) the number of characters (including spaces) for the name of one's external linked accounts needs to be increased from the current 15 to something that would permit, say, the full legal name of the longest financial institution name (call it 30-35 characters, including spaces);
(3) they need to change the default sort order for linked accounts to, say, the institution number column or the nickname column;
(4) related to #3, they need to make it so if we change our sort order, it applies across login sessions;
(5) they need to introduce access to funds/deposit availability limits whereby up to $5,000-10,000 of one's EFT or mobile cheque deposit is made available instantaneously, depending on their creditworthiness and/or deposit business they have with the bank;
(6) they need to introduce both joint accounts and Equitable Trust as a GIC issuer; and,
(7) they need to improve the transaction narrative detail to include the name of the financial institution, one's partially obfuscated account number (i.e., last 3-4 digits), and the name or e-mail address of the e-Transfer sender/recipient, as applicable.

Rates are secondary, but important, too. Feel free to copy+paste the above. Thanks! sf-cool

Cheers,
Doug

July 24, 2019
4:06 pm
Shawguy
Member
Members
Forum Posts: 197
Member Since:
December 18, 2008
sp_UserOfflineSmall Offline

Further to what your saying doug.. I'd like to see combined statements.. I have 2 savings accounts and they create two separate statements each month.

July 24, 2019
4:11 pm
Doug
British Columbia, Canada
Member
Members
Forum Posts: 2795
Member Since:
December 12, 2009
sp_UserOnlineSmall Online

Shawguy said
Further to what your saying doug.. I'd like to see combined statements.. I have 2 savings accounts and they create two separate statements each month.  

What about GICs, do they include GICs on the statements, @Shawguy? But yeah, +1 to that. HSBC Bank Canada used to default to single, account-by-account statements, with the option to opt-in to composite statements. In or around 2012, they changed it so all new accounts were automatically composite statements and you'd have to request to opt out. They may even eliminated individual statements by now. 🙂

Cheers,
Doug

July 24, 2019
4:33 pm
Bill
Member
Members
Forum Posts: 1395
Member Since:
September 11, 2013
sp_UserOfflineSmall Offline

The focus seemed to be what could they do to be my primary bank. I said nothing, (though I suppose there are some things they could do that are considered inappropriate in today's world that might make me think about it!), I like my current setup fine enough. I told them everything was just fine, though adding joint accounts might be a nice touch just because not offering them makes them look weird, no-one else does that so it makes you wonder a bit if they're legit.

July 24, 2019
5:22 pm
Doug
British Columbia, Canada
Member
Members
Forum Posts: 2795
Member Since:
December 12, 2009
sp_UserOnlineSmall Online

Bill said
The focus seemed to be what could they do to be my primary bank. I said nothing, (though I suppose there are some things they could do that are considered inappropriate in today's world that might make me think about it!), I like my current setup fine enough. I told them everything was just fine, though adding joint accounts might be a nice touch just because not offering them makes them look weird, no-one else does that so it makes you wonder a bit if they're legit.  

Wow, you seem quite easy to please, Bill. sf-cool

I have no doubt your wife would agree with that, eh?

Cheers,
Doug

July 24, 2019
7:01 pm
Loonie
Member
Members
Forum Posts: 5317
Member Since:
October 21, 2013
sp_UserOfflineSmall Offline

You may not have been a client long enough to qualify for the survey, Doug.

There was no space for "additional comments".

I was perturbed by the number of proposals they had for future directions which seemed to involve invasions of privacy. No doubt some people will willingly go along with these, but I would not.
Looks like they'd be happy to help you establish your net worth, manage the information from ALL your credit cards, mange the information from ALL your bank account, and so on. No thanks. I hope this isn't a trend.

They'd have to have bricks and mortar in my neighbourhood to even be considered for my primary bank. Not gonna happen.

July 25, 2019
3:37 am
3oakwest
Ontario, Canada
Member
Members
Forum Posts: 107
Member Since:
April 7, 2016
sp_UserOfflineSmall Offline

I did the survey and amongst many requests I mentioned that the site should be cleaned up and easier to maneuver. I opened the site this morning and it is cleaned up and much easier to get around.

Quick work eh!

July 25, 2019
4:27 am
Bill
Member
Members
Forum Posts: 1395
Member Since:
September 11, 2013
sp_UserOfflineSmall Offline

Doug, yup, the secret to a happy life, set that expectations bar low. Hooters-style branches and EQ's got all my business, I'll be over there buying a $1000 GIC every day!

July 25, 2019
5:33 am
Alexandre
Member
Members
Forum Posts: 104
Member Since:
November 8, 2018
sp_UserOfflineSmall Offline

I've got survey invite. Based on questions asked, it appears EQ is considering access cards (a.k.a. debit cards).

I do think it is nice to have feature, so I aligned answers to relevant questions to emphasize my interest in it.

July 25, 2019
5:35 am
Rob59
Member
Members
Forum Posts: 6
Member Since:
July 6, 2017
sp_UserOfflineSmall Offline

I received the EQ email yesterday at 5:05 PM but didn't open it until this morning. My attempt to do the survey got this response:

Thank you for your interest in our survey. Due to the overwhelming response, we have reached our response limit. We are keen to hear your feedback and will be reaching out again soon.

Oh well, you snooze you lose. (Actually had a good snooze last night, well worth the 5 bucks.)

July 25, 2019
8:28 am
Canadianbull
Member
Members
Forum Posts: 140
Member Since:
December 26, 2018
sp_UserOfflineSmall Offline

Yape same thing for me....

Thank you for your interest in our survey. Due to the overwhelming response, we have reached our response limit. We are keen to hear your feedback and will be reaching out again soon.

July 25, 2019
10:12 am
Winnie
Member
Members
Forum Posts: 169
Member Since:
December 7, 2011
sp_UserOfflineSmall Offline

Loonie said
You may not have been a client long enough to qualify for the survey, Doug.  

I also didn't get an invitation to participate.
I'm banking with EQ from January 2016, when they launched a direct banking operation.

July 25, 2019
10:51 am
krwilson
Member
Members
Forum Posts: 45
Member Since:
March 15, 2019
sp_UserOfflineSmall Offline

 

I also didn't get an invitation to participate.
I'm banking with EQ from January 2016, when they launched a direct banking operation. 

 

My wife did not get one either BUT I discovered in her profile that mailings/etc from EQ was not allowed...so I chose yes allow it for the future.

July 25, 2019
11:09 am
Ed
Member
Members
Forum Posts: 85
Member Since:
April 1, 2015
sp_UserOfflineSmall Offline

My wife and I both received the email but we were out dining at the time and by the time we got home the survey was over. Too bad, the ten bucks would’ve paid for dessert. Oh, well...

No permission to create posts

Please write your comments in the forum.