DUCA fraud occurrence - funds stolen from saving accts on Nov 14 | Page 3 | DUCA Credit Union | Discussion forum

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DUCA fraud occurrence - funds stolen from saving accts on Nov 14
December 23, 2022
1:17 pm
savemoresaveoften
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savemoresaveoften said

Thanks for sharing.

It makes me wonder for accounts that one uses purely for savings and not a regular account for transaction, is it possible to disable the EFT feature completely ?  

I actually called in and asked if its possible to disable EFT. Was told for online banking its not possible (at least not at Duca?). Reason being their Me2Me transfer and EFT is one big tech system that handles both (the reason I was given)

For me Me2Me is only needed when I transfer funds out. Transfering funds in can be via edeposit. But based on what the rep said, for online banking, EFT if a mandatory feature whether one uses it or not...

January 30, 2023
3:57 pm
COIN
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Any update on the fraud?

January 30, 2023
7:10 pm
canadian.100
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COIN said
Any update on the fraud?  

I tried but with no success. It is now 2.5 months since the occurrence. All they say, when I phone, is the investigation is in process. Not much I can do but wait.

January 30, 2023
8:11 pm
AltaRed
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I would suggest taking 2 months for a team to investigate and 'follow the tracks' in their systems smacks of gross incompetence, or potentially worse.... deflection and cover up.

January 31, 2023
4:39 am
canadian.100
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AltaRed said
I would suggest taking 2 months for a team to investigate and 'follow the tracks' in their systems smacks of gross incompetence, or potentially worse.... deflection and cover up.  

One does start to wonder.
Will remain hopeful but I realize the funds taken by the “fraudsters” may not be reimbursed. Not impressed with DUCA’s lack of communication to affected clients.

January 31, 2023
5:45 am
savemoresaveoften
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If it’s proven to be a hack in their system and not cuz u clicked a phishing link and give ur login info away, they have to reimburse in my mind. They can’t lie about it either.

January 31, 2023
10:35 am
gicbits
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canadian.100 said

One does start to wonder.
Will remain hopeful but I realize the funds taken by the “fraudsters” may not be reimbursed. Not impressed with DUCA’s lack of communication to affected clients.  

Contact the FSCO. If your actions did not cause this fraud, they are obligated to refund your money. They might just be dragging their feet but if you file a complaint, it might motivate them to reimburse you quicker.

https://www.fsco.gov.on.ca/en/creditunions/Pages/complaints.aspx

If the FSCO complaint fails, you can always try going to the media and then small claims court.

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