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Banking System Upgrade
July 7, 2020
1:39 pm
Nehpets
Ontario
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This from DUCA in today's mail:

DUCA.JPG

Stephen

July 15, 2020
6:42 am
Nehpets
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Source: Banking System Upgrade
Page last updated: July 13, 2020

Our internal teams have been working diligently since last year on a banking system upgrade which will provide efficiencies for everyone, both Members and Credit Union. This page provides you with resources you may need including a timeline and information on changes to online banking. In addition, the Resource Guides (on this page) contain a list of possible actions you may need to take, depending on how you bank with DUCA. Please check back HERE regularly for news and updates.

Background
All aspects of this initiative were guided by the following points-of-view:

Member Centric: Keeping Members at the centre of our decision-making means we'll have more simplified and centralized account and Member profile information.
Costs: This upgrade will save DUCA money in the short-term and will help manage costs as we grow and develop.
Sustainability: We need to ensure we're poised and prepared for the future and our upgrade will accomplish that.
Innovation: As the world of personal banking continues to evolve, our new system will enable us to adapt, adjust, and innovate.

Schedule:
July 10 until August 7: Prepare for banking system upgrade. See Resources below for information on possible actions required.
Note: The e-notification referred to within the Resources will be posted in the coming weeks.
August 7 (after 4:00 pm) through August 10: Banking system upgrade takes place. Check the Timelines below for banking availability.
August 11 and beyond: Upgrade complete. Review the Resource Guides HERE to determine if you need to undertake any new action.

Also see: Changes to Online Banking (pdf)

Stephen

July 27, 2020
2:17 am
Ebiv
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June 28, 2020
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DUCA has issued a new login number and temporary password in e-document on July 20.

ACTION REQUIRED RE:Upcoming User Login Changes effective August 11, 2020

EFFECTIVE AUGUST 11: As part of DUCA's online banking upgrade, users will be required to enter a new Login Number & Password. (These will replace your current "Login ID / Alias Name & Access Code / PAC.") You will find your e-notification with your new Login Number and Temporary Password by clicking on "View e-Documents" (left side menu) under "My Accounts." Save this information: You will need it the first time you log in as of August 11.

August 4, 2020
5:30 am
Loonie
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October 21, 2013
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Members should be sure to read today's email. Your banking services are going to be out of commission for several days, so best to plan quickly if needed.

Among other details I found this:
"Regarding scheduled Me-to-Me Transfers
As of August 11, future-dated, scheduled Me-to-Me transfers (where funds are transferred between a Member’s DUCA account and an account at another financial institution) will no longer be supported. Please note: This only applies to Me-to-Me transfers the Member scheduled through on-line banking.

Please note: The Me-to-Me process for transferring funds on an as needed, immediate basis will continue to be supported.

Consider whether or not you have scheduled Me-to-Me transfers and, as of August 11, begin to oversee those transfers yourself."

This is called an "upgrade?"??

August 4, 2020
7:05 am
file
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August 1, 2015
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So they're turning Me-to-Me into the same experience as Motive. I wonder if you'll be able to call and future date/schedule over the phone, or if it really is as-needed completely.

I also wonder what exactly they're doing - presumably changing their core banking, but is it a major version upgrade or is it changing to a new vendor...

August 4, 2020
12:06 pm
Doug
British Columbia, Canada
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The core banking system upgrade is the most involved and significant change a bank or credit union can undertake, even more so than the online banking platform update or change, since the former maintains or controls things like transaction details, statements, statement delivery options, and so forth. I'm sure the changes will be positive, but make sure you download any transaction history data (if you want to keep it) or e-Statements as sometimes, in the past, such migrations do not see this information carry forward.

Edit: This looks just like an online banking platform migration, so not as big of a deal. Expect a flurry of these over the next year, at a rate of at least two dozen institutions every month, as the pace of MemberDirect to Forge or other providers picks up steam. My rough estimate has hundreds of institutions still due to migrate before MemberDirect is eventually sunset.

Cheers,
Doug

August 5, 2020
9:38 am
jackie999
Aurora, Ontario
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January 1, 2019
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...As of August 11, future-dated, scheduled Me-to-Me transfers (where funds are transferred between a Member’s DUCA account and an account at another financial institution) will no longer be supported. 

Hmmm.... I have my pensions etc going into my DUCA and was anticipating in the near future to set up a monthly transfer to my CIBC chequing for bills etc. Now I'm wondering is that not possibly OR do I need to visit a branch to set it up.
Anyone have insight as to why they've made this, for me, awkward change?

August 17, 2020
5:43 pm
GR
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September 15, 2017
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When you log in to your account the first time after the conversion, you have to change your temporary password, which is normal. But they show you the terms and conditions of the account which are so many pages long that they could fill a book! You need to agree to the terms and conditions. Do they actually expect anyone to read so many pages of legalese?
Note that they have changed client savings account numbers and GIC numbers.

August 18, 2020
3:23 pm
Loonie
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October 21, 2013
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I haven't tried the new system yet but it just sounds like one more headache. Just what I need.
GR, can you save that long doc, or is it one of those that disappears as soon as you agree to it?
Up until now, I have been happy with DUCA.
They do offer free chequing account, with free cheques, so that is still a viable way to transfer out, I hope. But have they changed the chequing account numbers too?, and, if so, are the old cheques still good?

August 19, 2020
4:28 am
jackie999
Aurora, Ontario
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According to the Banking system upgrade (which is still on their site https://www.duca.com/media/2896/evnt-gid-avalaunch_con-v18.pdf )

Cheques
Your new Member Number will not affect cheques.
Your current printed cheques will be routed to your
chequing account. However, when re-ordering cheques,
we ask that you do so in-branch or by calling Member
Connect at 1.866.900.3822 to ensure accuracy.

As for signing the the new terms docs, I don't suppose it's much different than it was before. If you go to the legal link in your a/c the terms show there. I really haven't noticed much difference, other than separating a/c's is more streamlined, for me anyway.

August 19, 2020
4:45 am
JPenterprise
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December 23, 2018
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All transactions before upgrade were all disappear online, can only be retrieved from e-Statement.

August 19, 2020
5:46 am
jackie999
Aurora, Ontario
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JPenterprise said
All transactions before upgrade were all disappear online, can only be retrieved from e-Statement.  

You're right...I'm glad I printed everyting the day before the change. My estatements appear to be quarterly, for 2020 I only have Mar and Jun. Makes it difficult if you don't have backup!

August 19, 2020
8:42 am
Loonie
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October 21, 2013
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I printed all mine too, and, fortunately, haven't done much business with them lately.
But they didn't advise people to do this as far as I recall, and I think they should have. October is a long time to have to wait for a statement. I'm wondering if the new format will allow monthly statements.

August 19, 2020
9:20 am
jackie999
Aurora, Ontario
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According to the PDF of the changes there will be monthly statements - that will be a big plus for me. Also, they note that there is a charge for paper statements that you can opt out of if you contact them.

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