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MBNA's Smart Cash Card - WORST CREDIT CARD EXPERIENCE EVER!!!
August 25, 2009
6:04 pm
Max
Member
Members
Forum Posts: 183
Member Since:
November 26, 2008
sp_UserOfflineSmall Offline

Read the 5th line from the bottom of my online statement and you'll understand:

"FRAIS DE DEPASSEMENT SOLD 1,502.17 -- 08/24/2009 08/12/2009 D/15 $35.00"

I'm a student, my credit limit is only set to CAD$1500. I miscalculated their conversion and the US currency dollard from a US$52 transaction made on amazon.com for bike parts and I went from $2.17 over my limit and ended up with a $35 strike. I have used 4 other dfferent credit cards thats have always refused transactions when I reach my usual $2000 limit. They were not accepting the transaction and then charging a $35 extraordinary fee. I find that excessive, local stores are now being charged 5% by credit company when a customer uses a credit card. Every time I use my card, I give 5% of my purchase value to MBNA and now they take a $35 fee and think a miscalculation of $2.17 on my side will justify it and keep me satisfied? MBNA just knows how to lose a future customer who would have annual spendings of over $100 000 on a credit card in about 5 or 6 years. Job well done.

Recent Activity Next Statement Closing Date: 09/25/2009
Transactions Promotional
Offer ID1 Posting
Date Transaction
Date Reference
Number Amount
Paiements et Credits
PAIEMENT -- 08/18/2009 08/17/2009 5048 -$1,155.34
Achats
STEWARTS SHOP 256 QAE - AUSABLE FORK NY -- 07/27/2009 07/25/2009 9660 $1.55
MONNAIE ETRANGER 1.39 DOLLAR AMERICAINR AMERICAIN
HIGH PEAKS RESORT F/B - LAKE PLACID NY -- 07/27/2009 07/25/2009 9036 $37.85
MONNAIE ETRANGER 34.00 DOLLAR AMERICAINR AMERICAIN
LITTLE SUPERMARKET QPS - WILMINGTON NY -- 07/28/2009 07/25/2009 6104 $2.38
MONNAIE ETRANGER 2.14 DOLLAR AMERICAINR AMERICAIN
MAKE-A-WISH FOUNDATION - ST LAZARE QC -- 07/28/2009 07/27/2009 0469 $60.00
IGA EXTRA VALLEE - LACHINE QC -- 07/29/2009 07/26/2009 0002 $105.07
IGA EXTRA #451 - RIVIERE DU L QC -- 08/05/2009 08/03/2009 0003 $2.49
VELO PLEIN AIR - RIMOUSKI QC -- 08/07/2009 08/05/2009 0001 $23.68
EPICERIE DE LA SEIGNEU - RIMOUSKI QC -- 08/08/2009 08/06/2009 0000 $2.98
AMZ*AMAZON PAYMENTS - AMZN.COM/BIL WA -- 08/08/2009 08/07/2009 2439 $58.43
MONNAIE ETRANGER 52.46 DOLLAR AMERICAINR AMERICAIN
SAQ33624 MATANE - MATANE QC -- 08/10/2009 08/07/2009 3971 $11.40
RESTAURANT MIKES LACHI - LACHINE QC -- 08/11/2009 08/10/2009 1417 $21.00
RESTAURANT NORMANDIN - SAINT-NICOLA QC -- 08/12/2009 08/09/2009 0004 $20.00
SUPERMARCHE ROBERVAL - ROBERVAL QC -- 08/21/2009 08/19/2009 0003 $110.28
FRAIS DE DEPASSEMENT SOLD 1,502.17 -- 08/24/2009 08/12/2009 D/15 $35.00
SELON SOLDE 1,502.17 $7 $
ARGENT CONTENT
13.34 DOLLARS MBNA ACCUMULES
29.77 TOTAL DES DOLLARS MBNA

The day you become free is the day you work for fun.

August 25, 2009
6:07 pm
Peter
Admin
Forum Posts: 1090
Member Since:
May 15, 2007
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Have you tried contacting MBNA to complain? You might find a sympathetic CSR who will reverse the charge.

August 25, 2009
6:15 pm
Max
Member
Members
Forum Posts: 183
Member Since:
November 26, 2008
sp_UserOfflineSmall Offline

I'm on the line with them, the guy removed the $35 within 10 seconds.

Nice job MBNA, you will keep me as a customer.

The guy was really nice. If you speak french and call their french branch, ask for Simon

The day you become free is the day you work for fun.

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