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Additional warranty by Visa
May 30, 2017
7:59 pm
Need2Learn
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Hi, I would like to know more about the additional warranty by Visa. Sometime ago someone told me that when I buy a product using Visa (or a credit card) then I will get an additional year of warranty on top of the Manufacture Warranty. If this is true, then who should I contact when a product breaks down after 1 year and it is no longer covered by the company?

Thank you in advance for your post.

May 30, 2017
11:56 pm
Nehpets
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Rose said
would like to know more about the additional warranty by Visa.  

Some of the added features included in credit cards can include:
Extended Product Warranty,
Price protection (advertised cheaper later)
Purchase Protection (damage or stolen)
Return Guarantee (refund protection)

Extended warranty typically provides up to an additional year of coverage after your original manufacturer's warranty expires. Each credit card issuer specifies the total length of time, typically the maximum is two years total (1 yr mfr + 1 yr extended) but I have a Discover Card in the U.S. that covers up to a 3 year mfr warranty.

Claims for these benefits are administered by a third party insurer, contracted by the credit card company, and is contacted through customer service of the credit card company.

You need to submit a written claim, that usually includes, the original receipt, a copy of the statement on which the purchase was posted (to prove the card and the purchase correspond), a copy of the original manufacturer's warranty, and details of the failure with a quote of repair or a statement the product cannot be repaired.
There may be additional agreements you could be asked to sign depending on the policy of the insurer.

I am currently filing an extended warranty claim under my MBNA Visa, and the claim is administered by Allianz Global, a company that contracts to administer various types of claims for insurers in Canada.

My experience with Allianz Global in the past has not been entirely favorable, so I'm eager to see how my own current claim will be resolved.

My experience with U.S. credit card companies has generally been more favorable, but meticulous record keeping is a must for major purchases, especially for keeping a digitally scanned copy of the original receipt, statement and warranty as these tend to become misplaced two and three years after the fact and is what the credit card company counts on to be able to offer the benefit but lessen their potential for reimbursement.

Stephen

May 31, 2017
6:41 am
Loonie
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Nehpets has summed it up very well.
Each card has its own fine print and it is essential that you read it all and take note of everything that would b required of you in order to make a claim later. It's a detailed picky process.

May 31, 2017
7:13 am
Winnie
Ontario
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My experience with TD Aeroplan Visa Infinite.

1. Purchased airline tickets to Canada and back for my relative from Europe.
Paid in full at the time of the purchase.

2. Later discovered, that airline charged my visa additional $620.

3 .Called airline, they explained, that $620 was for return ticket class upgrade, because they did not have another class available. I told them, that I did not authorized that, please return my money. They refused.

4. Called TD Visa, asked to open transaction dispute for unauthorized transaction.
TD explained to me, that it is perfectly authorized transaction, because I provided my credit card number to that airline company before and airline provided to me clear explanation for the additional charge.

TD also added, that it is between me and airline now, Visa was just a form of payment. TD suggested, that I should take that airline to the Small Claims Court.

So, I learned my lesson. Visa purchase guarantee and protection did not worked for me.

May 31, 2017
8:00 am
Top It Up
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Winnie said

My experience with TD Aeroplan Visa Infinite.

So, I learned my lesson. Visa purchase guarantee and protection did not worked for me.  

I think this is a tricky one in that I believe you purchased a service and not a good which likely means it falls outside of the definition of "purchase guarantee and protection."

The only time I've had any success fighting a credit card charge is when there's been a double charge (same date, identical sum of money) from a merchant. In your case, for Visa, it becomes a you said / they said situation. Although, if Air Canada truly did that without calling you first, a lot of expletives come to mind.

A simple check of the initial itinerary should show status and if the status says confirmed then that would be your argument against their upgrade charge.

The only other thing that comes to mind is whether or not your relative tapped the upgrade button when they did an online check-in because that $620 does look like a familiar amount for an upgrade from say economy to premium economy. What was the seat number on the upgraded flight?

May 31, 2017
8:48 am
Winnie
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You are absolutely correct - this is a tricky one.

It was Turkish Airlines, not Air Canada.

Nobody tapped the upgrade button, they actually upgraded to Economy Premium automatically, as far as I understand.

About Air Canada my experience, by the way.
Air Canada was very good 2 years ago, when they returned to me completely full price paid for non-refundable tickets, when we were unable to use those tickets.
Excellent customer service at Air Canada, I was surprised, because tickets clearly were non-refundable, except airport taxes.

May 31, 2017
10:00 pm
Norman1
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Rose said
Hi, I would like to know more about the additional warranty by Visa. Sometime ago someone told me that when I buy a product using Visa (or a credit card) then I will get an additional year of warranty on top of the Manufacture Warranty. If this is true, then who should I contact when a product breaks down after 1 year and it is no longer covered by the company?

Make sure that the Visa card used to purchase the product does have the extended warranty protection benefit. Not all cards have it.

When present, the extended warranty protection benefit is not provided by Visa Canada. It is actually arranged by the financial institution issuing the particular Visa card.

Many financial institutions will arrange the benefit to be provided by an insurance company. The RBC Rewards+ Visa card has extended warranty protection. RBC Royal Bank has arranged for the coverage to be provided by Aviva General Insurance Company in Québec and by RBC Insurance Company of Canada in the rest of Canada.

The insurance company can change with time. PC Financial will be switching the insurance company on their PC Financial MasterCard. Currently, it is First North American Insurance Company (a Manulife subsidiary). Starting August 1, 2017, the extended warranty benefit will be provided by American Bankers Insurance Company of Florida.

Claims for purchases before August 1 will have to be made to First North American Insurance. Claims for purchases on August 1 and later will have to be made to American Bankers Insurance.

It is also a good idea to become familiar with the exclusions in the insurance policy for extended warranty benefit. The extended warranty coverage of the PC Financial MasterCard specifically does not cover "computer hardware, accessories or peripherals, computer repair or software"! sf-surprised

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