Additional warranty by Visa | Credit card reward programs | Discussion forum

Rose said
would like to know more about the additional warranty by Visa.  

Some of the added features included in credit cards can include:
Extended Product Warranty,
Price protection (advertised cheaper later)
Purchase Protection (damage or stolen)
Return Guarantee (refund protection)

Extended warranty typically provides up to an additional year of coverage after your original manufacturer's warranty expires. Each credit card issuer specifies the total length of time, typically the maximum is two years total (1 yr mfr + 1 yr extended) but I have a Discover Card in the U.S. that covers up to a 3 year mfr warranty.

Claims for these benefits are administered by a third party insurer, contracted by the credit card company, and is contacted through customer service of the credit card company.

You need to submit a written claim, that usually includes, the original receipt, a copy of the statement on which the purchase was posted (to prove the card and the purchase correspond), a copy of the original manufacturer's warranty, and details of the failure with a quote of repair or a statement the product cannot be repaired.
There may be additional agreements you could be asked to sign depending on the policy of the insurer.

I am currently filing an extended warranty claim under my MBNA Visa, and the claim is administered by Allianz Global, a company that contracts to administer various types of claims for insurers in Canada.

My experience with Allianz Global in the past has not been entirely favorable, so I'm eager to see how my own current claim will be resolved.

My experience with U.S. credit card companies has generally been more favorable, but meticulous record keeping is a must for major purchases, especially for keeping a digitally scanned copy of the original receipt, statement and warranty as these tend to become misplaced two and three years after the fact and is what the credit card company counts on to be able to offer the benefit but lessen their potential for reimbursement.

Stephen

My experience with TD Aeroplan Visa Infinite.

1. Purchased airline tickets to Canada and back for my relative from Europe.
Paid in full at the time of the purchase.

2. Later discovered, that airline charged my visa additional $620.

3 .Called airline, they explained, that $620 was for return ticket class upgrade, because they did not have another class available. I told them, that I did not authorized that, please return my money. They refused.

4. Called TD Visa, asked to open transaction dispute for unauthorized transaction.
TD explained to me, that it is perfectly authorized transaction, because I provided my credit card number to that airline company before and airline provided to me clear explanation for the additional charge.

TD also added, that it is between me and airline now, Visa was just a form of payment. TD suggested, that I should take that airline to the Small Claims Court.

So, I learned my lesson. Visa purchase guarantee and protection did not worked for me.

You are absolutely correct - this is a tricky one.

It was Turkish Airlines, not Air Canada.

Nobody tapped the upgrade button, they actually upgraded to Economy Premium automatically, as far as I understand.

About Air Canada my experience, by the way.
Air Canada was very good 2 years ago, when they returned to me completely full price paid for non-refundable tickets, when we were unable to use those tickets.
Excellent customer service at Air Canada, I was surprised, because tickets clearly were non-refundable, except airport taxes.