Coast Capital Savings mobile app and new login process is a complete clusterfudge | Coast Capital Savings | Discussion forum

Please consider registering
guest

sp_LogInOut Log In sp_Registration Register

Register | Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
Coast Capital Savings mobile app and new login process is a complete clusterfudge
October 20, 2019
5:29 pm
Doug
British Columbia, Canada
Member
Members
Forum Posts: 2965
Member Since:
December 12, 2009
sp_UserOfflineSmall Offline

For those unaware, Coast Capital Savings saw fit to revamp their login process for online and mobile banking, initially requiring you to verify your account via an SMS code (which is silly because some people don't have cell phones; they should at least provide landline codes like Google and Microsoft). Aside from that, they also required a minimum 10-digit/character password, which pisses me off because I always use a strong password consisting of numbers, letters, a symbol, and a mix of casings. Anyway, once I got past that, at least they don't require an SMS code to login each time!

Nevertheless, trying to deposit a cheque this evening has been impossible via mobile app. I've tried updating, uninstalling, and reinstalling the latest mobile app. The problem is...you can only login with a username now except no one told that to the mobile app in that you can't enter alphabetic characters into the "debit card" field! Since Deposit-on-the-go is only available via mobile app, one is hooped.

Now I have to wait and go out to an Interior Savings Credit Union ATM next time I get a chance...

#majorfail #totalclusterfudge

Cheers,
Doug

October 20, 2019
5:48 pm
Shawguy
Member
Members
Forum Posts: 208
Member Since:
December 18, 2008
sp_UserOfflineSmall Offline

Uninstall and reinstall the app again... I couldn't enter special characters at first either... Also make sure you installed the correct app... They still have the old one on the app store as well.

October 20, 2019
5:57 pm
Doug
British Columbia, Canada
Member
Members
Forum Posts: 2965
Member Since:
December 12, 2009
sp_UserOfflineSmall Offline

Shawguy said
Uninstall and reinstall the app again... I couldn't enter special characters at first either... Also make sure you installed the correct app... They still have the old one on the app store as well.  

There's only 1 app that shows up, which could be because the new app requires iOS 11. I can only install apps for iOS 9 as I have an iPad 2.

Cheers,
Doug

October 20, 2019
6:00 pm
Shawguy
Member
Members
Forum Posts: 208
Member Since:
December 18, 2008
sp_UserOfflineSmall Offline

Sorry I'm android user. Didn't know you were apple. Lol

Please write your comments in the forum.