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Lack of response from Alterna Bank
March 5, 2024
9:13 am
Mad_Scientist
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Are you experiencing a similar lack of response from Alterna? I sent a mailed request to requesting a linkage to my Simplii bank account on February 20, 2024. As no response was received, a follow-up email on March 1, 2024. An automated response informed me that a reply would be sent within two days. It is now March 5, 2024 and nothing has been received.

I was thinking of closing this account and this experience is about to make the decision a lot easier.

March 5, 2024
10:05 am
Dean
Valhalla Mountains, British Columbia
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I've been having Similar email experiences at Hubert/Access as well. It seems they can't be bothered to reply either. But for them, that's just Tip-Of-The-Iceberg of problems there.

For me, the die is cast ... they're going to get 'The Boot' ❗

There's just so many Much Better choices out there.

Take your $$$ and Walk.

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

April 12, 2024
2:04 pm
Ateamers
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Mad_Scientist said
Are you experiencing a similar lack of response from Alterna? I sent a mailed request to requesting a linkage to my Simplii bank account on February 20, 2024. As no response was received, a follow-up email on March 1, 2024. An automated response informed me that a reply would be sent within two days. It is now March 5, 2024 and nothing has been received.

I was thinking of closing this account and this experience is about to make the decision a lot easier.  

I had the same horrible experience with Alterna Bank. They don't even reply to their escalation process, which is truly embarrassing. I suggest you leave them and tell everyone you know that they give zero F's about their customers, which will make them lose more money.

May 12, 2024
6:56 am
RYAN
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This is the worst bank I have ever met, a rogue bank. It's the only bank which charge you to withdraw your own money from RRSP and TFSA account. Is this even allowed by BOC at all? I am waiting my GIC to maturity to empty my accounts with it.

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