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Email thisWebsite: https://www.wealthonebankofcanada.com
Headquarters: North York, Ontario
Parent company: n/a
Credit union? No
Available to Quebec residents? No
Founded in: 2016
Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.
Latest discussions about Wealth One Bank of Canada -- view all
| Forum/Topic | Started | Last post | Posts |
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Wealth One Bank of Canada |
March 22, 2024 |
March 23, 2024 |
5 |
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Wealth One Bank of Canada |
January 12, 2024 |
February 10, 2024 |
8 |
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Wealth One Bank of Canada |
December 11, 2023 |
January 3, 2024 |
6 |
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Wealth One Bank of Canada |
May 6, 2023 |
January 1, 2024 |
17 |
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Wealth One Bank of Canada |
September 3, 2023 |
December 27, 2023 |
126 |
Customer service: Rated 1 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Was considering moving my savings and opening a GIC from Simplii to WealthOne but the customer service was horrid and didn’t inspire any confidence
Why do you bank with them?: I don’t think I will
What do you like about this bank / credit union?: I was attracted to the no fee, high interest savings and GIC offerings
What could be improved about this bank / credit union?: Much better customer service
General comments: If I would have received a more sophisticated and friendly response from the agent to my questions I would have started accounts.
Review by Pamela Mae — January 11, 2024 @ 8:50 am
Customer service: Rated 3 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars
How long have you banked with them?: Still waiting for the accounts to be opened after 2 weeks
Why do you bank with them?: Mainly for a reasonable GIC interest rate.
What do you like about this bank / credit union?: So far nothing impressive to report on.
What could be improved about this bank / credit union?: Online account opening process very painful, unless you can walk in to their office I guess. after 2 weeks and providing all the material, they still haven't setup the account in a useable state. Most banks do it in 2 days at most.
General comments: One of the phone number they provide is an answering machine. The other is not always answered / or answered by the same person and always promise to get the "assigned/person" to take followup action, but so far it hasn't happened. External account linking for funds transfer is only done manually by them making it very lengthy and painful and only for checking accounts. If you have other options/banks, this bank is probably not the best choice and best avoided unless you have a lot of patience and time at hand !
Review by B — May 31, 2023 @ 5:30 am
Customer service: Rated 3 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount):
Fees: Rated 4 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars
How long have you banked with them?: One year
Why do you bank with them?: High interest rates; office nearby with parking (Richmond BC); promise of free mailed monthly statements (which was broken); running out of CDIC room after leaving ING
What do you like about this bank / credit union?: Having local office and parking
What could be improved about this bank / credit union?: Better staff training; more helpful attitude and less "Take it or leave it"; automated telephone banking; keep web site and printed brochures/info sheets updated and consistent.
General comments: Very amateurish operation. One easily can imagine showing up at their tiny rented office rooms and finding them empty. Their web site and flyer has out-of-date branch locations more than a year after the most recent moved. Local rep was very helpful when I signed up, national customer service line rude and dismissive.
Review by RetirEd — December 2, 2021 @ 4:49 pm
Customer service:
Account features:
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: Just signed up.
Why do you bank with them?: GIC interest rate.
What do you like about this bank / credit union?: Easy to setup an account.
What could be improved about this bank / credit union?: Security. 1) The WO app encourages users to save their login credentials on their cell phone. That is insane. 2) They need to add 2FA.
General comments: Pros: Good GIC rates. Simple fast signup. Cons: Security could be improved.
Review by M. — December 19, 2018 @ 10:20 am