Steinbach Credit Union profile, discussions, and reviews

Website: https://www.scu.mb.ca/
Headquarters: Steinbach, Manitoba
Parent company: n/a
Credit union? Yes
Available to Quebec residents? Yes
Founded in: 1941

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Latest discussions about Steinbach Credit Union -- view all

Forum/Topic Started Last post Posts

Steinbach Credit Union

Steinbach Top of the Heap

May 27, 2022
10:24 am by
lifeonanisland
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May 30, 2022
8:29 pm by
COIN
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4

Steinbach Credit Union

Report of Steinbach CU AGM March 2022 is very positive

March 17, 2022
11:10 pm by
Loonie
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March 17, 2022
11:10 pm by
Loonie
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1

Steinbach Credit Union

Current Steinbach Rates

April 7, 2020
11:48 am by
Loonie
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September 17, 2021
12:33 pm by
gicjunkie
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23

Steinbach Credit Union

Steinbach CU - more trouble than it's worth

July 29, 2021
11:35 am by
Loonie
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August 1, 2021
11:23 am by
Doug
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17

Steinbach Credit Union

Steinbach's Profit Sharing for 2020

March 31, 2021
6:04 pm by
Loonie
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March 31, 2021
6:04 pm by
Loonie
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1

4 Reviews »

  1. Customer service: Rated 1 / 5 stars

    Account features: Rated 3 / 5 stars

    Interest rates (consistency and amount): Rated 3 / 5 stars

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: I've had accounts with SCU for almost 1 year. I can't wait to move away from them as soon as my GIC matures

    Why do you bank with them?: They seemed to have good rates and acceptable customer service when I signed up as a new customer. I've had nothing but problems ever since.

    What do you like about this bank / credit union?: Nothing now. They just don't answer their phone or return emails.

    What could be improved about this bank / credit union?: I have tried to reach someone in their Customer Service Dept for more that 10 days. I've called about 15 times, I've been on 'hold' for over 2 hours (combined). NO ONE EVER ANSWERS THE PHONE. Unfortunately they have lost our business as a result of this. We even tried to contact them using their 'contact form' on their website. No one ever replied. Sorry SCU you need to update your customer service contact center or you will continue to lose more customers.

    General comments: SCU needs to up date their phone system. We held on the phone for assistance day after day after day. Their phone message says 'someone will be with you in a moment' - yet the calls are never answered. (1) They should indicate what the 'wait time' will be. (2) They should indicate where you are in their phone queue - OR- (3) they should let you leave your name and number to have your call returned when someone is free.

    Review by Wm — March 7, 2022 @ 1:22 pm

  2. Customer service: Rated 1 / 5 stars

    Account features: Rated 4 / 5 stars

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees: Rated 4 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: 60 plus years

    Why do you bank with them?: gramdpa was a charter board member

    What do you like about this bank / credit union?: better int rates

    What could be improved about this bank / credit union?: I bank at many larger inst. and never do I have to wait so long to get help on the phone. This is totally unacceptable.

    General comments: Customer service has to improve.

    Review by j penner — February 25, 2022 @ 4:03 pm

  3. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 2 / 5 stars

    Fees: Rated 2 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: Too long

    Why do you bank with them?: I was told they had the best interest rate

    What do you like about this bank / credit union?: nothing

    What could be improved about this bank / credit union?: Employees could learn their jobs. The right hand doesn't know what the left hand is doing.

    General comments: Biggest waste of time trying to bank here compared to other institutions.

    Review by bots97 — July 23, 2020 @ 8:33 pm

  4. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees: Rated 1 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: Can not bank with them as they wont return my calls

    Why do you bank with them?: I dont. I call and get their telephone center which is useless and wont put me through to a branch

    What do you like about this bank / credit union?: Nothing because i cant do business with them. They cant even manage their messages

    What could be improved about this bank / credit union?: Provide proper customer service. I have been banking for 40 yrs never seen anything like this

    General comments: Just plain bad business

    Review by M Kooiman — July 3, 2019 @ 2:48 pm

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