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Email thisWebsite: https://www.neofinancial.com/
Headquarters: Calgary, Alberta
Parent company: n/a
Credit union? No
Available to Quebec residents? Yes
Online banking: Yes
Founded in: 2020
Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.
Interface screenshots
Latest discussions about Neo Financial -- view all
| Forum/Topic | Started | Last post | Posts |
|---|---|---|---|
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Neo Financial |
December 4, 2025 |
December 4, 2025 |
3 |
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Neo Financial Neo Savings account now has tiered rates based on account balance |
October 30, 2025 |
November 19, 2025 |
8 |
|
Neo Financial |
October 7, 2025 |
October 7, 2025 |
1 |
|
Neo Financial The interest rate on HISA account will be changing from 4.00% to 3.00%, as of November 1, 2024. |
October 26, 2024 |
May 7, 2025 |
3 |
|
Neo Financial |
December 19, 2024 |
March 31, 2025 |
6 |
Customer service:
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: Over a year
Why do you bank with them?: Great UI/UX, has most features expected from a bank, decent interest rate, fast transfers.
What do you like about this bank / credit union?: Feels quick and modern. Systems work well. Allows for a reasonably large number of accounts (10). Feature set is comprehensive. Interest on deposits is paid as soon as the transfer is initiated. They have some neat advanced features that few other banks provide, like Interac sender profile. Very little need to communicate with CS to get what you need.
What could be improved about this bank / credit union?: Relies on a phone number for 2FA and doesn't even support VoIP numbers, really should be using TOTP (authenticator). Doesn't support cheque deposits.
General comments: Neo is one of the most well-rounded virtual bank, especially in Quebec. It would be my primary bank if they did support cheque deposits and authenticator 2FA, but as they don't, I only used it to park my emergency fund when they had the highest HISA rate
Review by The Bankthusiast — October 1, 2025 @ 10:36 pm
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.):
How long have you banked with them?: 48hrs
Why do you bank with them?: App is good.
What do you like about this bank / credit union?: Their app.
What could be improved about this bank / credit union?: Account Freezing and False Positive Fraud Detection when making Deposits
General comments: I want to report what happened with Neo. Neo froze my account within 48hrs of account opening. All I did was link 6 external accounts and conducted 2 deposits via bank transfer and 2-3 eTransfer deposits. Only deposits were made. No withdrawals made. Few hours later they send me an email threatening they will close out all of my accounts within 30 days if I don't send all 6 bank statements to prove the linked accounts are mine. During the account freeze I had no login access to even check my balances. Customer service when you call knows nothing. The only way to talk is by email with their fraud department. It resolved by 12pm the following day after they got what they wanted. This is just a warning to anyone thinking to open with Neo.
Review by Lucas — February 5, 2025 @ 9:39 am