motusbank profile, discussions, and reviews

Website: https://www.motusbank.ca/
Headquarters: Toronto, Ontario
Parent company: Meridian Credit Union
Credit union? No
Available to Quebec residents? Yes
Founded in: 2019

Savings account rate history

GIC rate history

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Latest discussions about motusbank -- view all

Forum/Topic Started Last post Posts

motusbank

RRSP withdrawals - by phone only

January 19, 2021
2:17 pm by
Alexandre
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January 19, 2021
4:27 pm by
Alexandre
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3

motusbank

motusbank service level

March 16, 2020
6:35 am by
3oakwest
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January 19, 2021
9:42 am by
Alexandra
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16

motusbank

GIC rates go up on December 7, 2020 (not a typo)

December 4, 2020
1:06 pm by
Alexandre
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December 4, 2020
1:30 pm by
Alexandra
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2

motusbank

Offer to renew (extend) GIC

October 30, 2020
12:59 pm by
Alexandra
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November 27, 2020
1:14 pm by
topgun
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6

motusbank

HISA down to 1.0%

September 18, 2020
8:29 am by
Alexandre
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November 23, 2020
12:44 pm by
seh
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38

3 Reviews »

  1. Customer service: Rated 1 / 5 stars

    Account features: Rated 2 / 5 stars

    Interest rates (consistency and amount): Rated 4 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars

    How long have you banked with them?: One month.

    Why do you bank with them?: Joint HISA account.

    What do you like about this bank / credit union?: Interest rate, nothing more.

    What could be improved about this bank / credit union?: Almost everything else. Website and app lack features and clarity. No feedback and customer service via in-app messages never responds. 8 business day holds on transfers-in is ridiculous.

    General comments: Signup was easy and straightforward. Everything else had made me question if using them is worth the pain. Maybe?

    Review by D Wand — April 1, 2020 @ 5:43 pm

  2. Customer service: Rated 5 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: Few days

    Why do you bank with them?: High-interest saving accounts!

    What do you like about this bank / credit union?: Online, simple, easy, high-interest saving accounts!

    What could be improved about this bank / credit union?: I don't know, I'm too new with Motusbank

    General comments: I just want to mention that many sources on the internet right now state that Motusbank is not available for Quebec. This is not 100% true. I recently contacted Motusbank and they confirmed the following: ''We don’t currently meet the regulatory requirements of operating in Quebec; therefore, we cannot actively solicit business in the province. However, we can allow you to onboard as a new member but you will be restricted to acquiring deposit products only.'' ''The only accounts you would not qualify for would be any lending products such as loans, overdraft protection, lines of credit and mortgages.'' Motusbank is a member of CDIC and protection covers all provinces in Canada. I lived in the province of Quebec and I just finished opening my 2.50% TFSA saving account. I felt it was important to clarify this because a lot of Quebec residents would be satisfied enough with their chequing, saving accounts or GIC.

    Review by JF — August 2, 2019 @ 2:36 pm

  3. Customer service:

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount):

    Fees:

    Interface (online, telephone, in-person, etc.):

    How long have you banked with them?: 3 Months

    Why do you bank with them?: Interest rates for sure

    What do you like about this bank / credit union?: One of the best interfaces I have seen

    What could be improved about this bank / credit union?: So far nothing, they hit all my sweet spots.

    General comments: I can compare this bank to when Ally was up and running in Canada. Virtually everything can be done in seconds online and nothing is done via snail mail. The only bad thing I can say is I used a live person to deposit two million at 2.25% and a few days later got an email saying you can only have 1 million in all accounts/gics and 250k limit in savings. They assigned me a personal representative called Mike (female) and she was very helpful to show me how to maximize my deposits and get around some of the limits. So now I have 975k invested there in a number of accounts, tsfa, rrsp, and savings. They ended up paying the penalty to move partial funds to tsfa & rrsp. I am excited and happy about this bank.

    Review by MapleOne — July 21, 2019 @ 6:18 am

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