Meridian Credit Union profile, discussions, and reviews

Website: http://www.meridiancu.ca
Headquarters: St. Catharines, Ontario
Parent company: n/a
Credit union? Yes
Available to Quebec residents? Yes
Founded in: 2005

GIC rate history

Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.

Latest discussions about Meridian Credit Union -- view all

Forum/Topic Started Last post Posts

Meridian Credit Union

Live webcast of Meridian Credit Union AGM starting in 10 minutes

April 23, 2019
3:21 pm by
Doug
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April 23, 2019
3:42 pm by
Doug
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2

Meridian Credit Union

Account Rates

March 22, 2019
10:21 pm by
Vatox
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March 22, 2019
10:53 pm by
Doug
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2

Meridian Credit Union

Meridian GIC rate decreases

March 22, 2019
8:16 am by
Londonguy
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March 22, 2019
11:16 am by
Londonguy
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4

Meridian Credit Union

Any transfer out fee for registered plans?

March 19, 2019
3:57 pm by
davidgeorge
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March 19, 2019
5:24 pm by
davidgeorge
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5

Meridian Credit Union

Cash Promotions

February 18, 2019
9:27 am by
freakonomist
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March 9, 2019
3:16 pm by
Londonguy
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19

12 Reviews »

  1. Customer service: Rated 1 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 3 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars

    How long have you banked with them?: Too long.

    Why do you bank with them?: Exclusively for interest rate.

    What do you like about this bank / credit union?: They are for the most part, very nice until you get an account opened with them

    What could be improved about this bank / credit union?: They could be a lot more centralized and efficient. They are now offering their services to everyone accross the country, but they don't even know or state their own ATM hold policies.

    General comments: The call center personel can be very rude and insulting. They are totally powerless to remove a hold funds on cash deposited at an Exchange Network ATM outside of Ontario. They have a hold policy of 20 business days on all deposits made in an out of province ATM, and they don't tell you this before you open an account. They are very inflexible about this. If you are resident outside of Ontario then don't even consider them. They don't want to hear about what a new client has to say about this policy and when it comes down to brass tacks they don't care. Stay away from these incompetent rude idiots if access to your own money is important to you.

    Review by Tom Rainsford — February 26, 2016 @ 3:45 pm

  2. Customer service: Rated 1 / 5 stars

    Account features: Rated 3 / 5 stars

    Interest rates (consistency and amount): Rated 2 / 5 stars

    Fees: Rated 2 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: 2month

    Why do you bank with them?: Referral- bad decision

    What do you like about this bank / credit union?: Nothing

    What could be improved about this bank / credit union?: Well, learn from others?

    General comments: Cheque ordered - take 2 months Visa activation - hard. Bad experience ever

    Review by Jenna — July 31, 2017 @ 11:39 am

  3. Customer service:

    Account features:

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.):

    How long have you banked with them?: 3 months

    Why do you bank with them?: Referral - Bad Choice

    What do you like about this bank / credit union?: Absolutely Nothing

    What could be improved about this bank / credit union?: Everything

    General comments: This is the absolute WORST Company to deal with. They get you because their rates are low. However, I guess you get what you pay for! I wish I did not ever choose them to have a mortgage with, worst choice. I should have done more research about them and their incompetence and unprofessionalism.

    Review by Tia Faerber — November 21, 2017 @ 11:08 am

  4. Customer service: Rated 1 / 5 stars

    Account features:

    Interest rates (consistency and amount):

    Fees:

    Interface (online, telephone, in-person, etc.):

    How long have you banked with them?: 0

    Why do you bank with them?: I was not given the chance

    What do you like about this bank / credit union?: nothing

    What could be improved about this bank / credit union?: a lot

    General comments: Stay away from them. Wasting time. I wanted to open tfsa account with them to do investments, but I was refused that I am not 'suitable' for them. Strange I have excellent credit, no loans, paid mortgage. Now I understand why their branch is always empty... their employees are paid for sending customers away...

    Review by Maria — April 30, 2018 @ 3:07 pm

  5. Customer service: Rated 1 / 5 stars

    Account features:

    Interest rates (consistency and amount):

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: N/a

    Why do you bank with them?: N/a

    What do you like about this bank / credit union?: NOTHING. ABSOLUTELY TERRIBLE EXPERIENCE

    What could be improved about this bank / credit union?: Customer service

    General comments: Absolutely WORST SERVICE I applied for a microloan. 3k They asked me for a whole lot of papers which I understand and then just STOPPED REPLYING! I wasted my time on this company. I've been writing to them for 3 months about status of my application and no response.

    Review by Lana — November 8, 2018 @ 12:44 pm

  6. Customer service: Rated 4 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 5 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: 2 months

    Why do you bank with them?: best rate in canada

    What do you like about this bank / credit union?: easy to open and account. great rates. no fees.

    What could be improved about this bank / credit union?: it takes 4 days to transfer money to them.

    General comments: I'm thrilled with how easy it is to get a great rate.

    Review by jennifer — November 16, 2018 @ 11:31 pm

  7. Customer service: Rated 1 / 5 stars

    Account features:

    Interest rates (consistency and amount):

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: 0

    Why do you bank with them?: i don't

    What do you like about this bank / credit union?: nothing

    What could be improved about this bank / credit union?: the way they treat clients to begin with

    General comments: Absolutely worst credit institution I've ever dealt with. I applied for a micro loan in June. It took them a month to respond to me then they required more documents from CRA that I had to pay for, then they disappeared for another month then I wrote them another email asking what happened to my application since I sent you the missing documents and my application is time sensitive. Nothing! One word- SCAM. NOT INTERESTED IN CLIENTS

    Review by Lana — November 27, 2018 @ 2:55 pm

  8. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount): Rated 1 / 5 stars

    Fees: Rated 1 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: Too long

    Why do you bank with them?: No idea I listened to positive reviews that are prob fake !!

    What do you like about this bank / credit union?: NOTHING

    What could be improved about this bank / credit union?: Everything!!

    General comments: Do NOT listen to the good reviews, they are fake and you will def be disappointed!! Please turn away and never that these people enter your mind again !!!

    Review by Erin — December 25, 2018 @ 10:09 am

  9. Customer service: Rated 1 / 5 stars

    Account features: Rated 2 / 5 stars

    Interest rates (consistency and amount): Rated 2 / 5 stars

    Fees: Rated 1 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars

    How long have you banked with them?: Painfully , lasted just over 1 year and moved out all assets

    Why do you bank with them?: HSA and local branch , tried them out based on a friend

    What do you like about this bank / credit union?: Nothing , better interest than the big banks , but complete incompetence.

    What could be improved about this bank / credit union?: Customer service is incompetent , like the sludge pool for unwanted banking people who worked and dismissed everywhere else accumulate at Meridian. The asset Management with Credential is the worst possible financial company to invest with.

    General comments: Was pressured into their Credential asset management , worst decision ever on my part , pulled out after 11 months of gross incompetence , broken promises, lies, 3 advisors , and excessive high fees of 1.6% advisor fees

    Review by Worst Bank Ever — March 5, 2019 @ 5:29 am

  10. Customer service: Rated 5 / 5 stars

    Account features: Rated 5 / 5 stars

    Interest rates (consistency and amount): Rated 5 / 5 stars

    Fees: Rated 3 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars

    How long have you banked with them?: !0 Years

    Why do you bank with them?: They have managed to meet all of my needs

    What do you like about this bank / credit union?: Great service, very competitive interest rates

    What could be improved about this bank / credit union?: I would never refuse higher interest rates for savings or lower interest rates for loans/mortgages but apart from that absolutely nothing

    General comments: Meridian offer superior financial services with the personal touch reminiscent of yesterday which is greatly appreciated. The big banks have continuously lowered their customer care to the point where some of them want to fire the tellers at a time when their profit has never been higher!! We are lucky to have Meridian in our community.

    Review by Michael — March 8, 2019 @ 5:35 pm

  11. Customer service: Rated 1 / 5 stars

    Account features: Rated 1 / 5 stars

    Interest rates (consistency and amount):

    Fees: Rated 1 / 5 stars

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: 4 months

    Why do you bank with them?: promotion offer of 1% cash back for transferring investment

    What do you like about this bank / credit union?: nothing

    What could be improved about this bank / credit union?: knowledge and more honest sales practice

    General comments: I have transferred our investments to meridian for that 1% cash back. But during the meeting with meridian staff at Erin Mill branch in Mississauga, staff did not tell us the transfer fee only cover $50 by Meridian. I only heard they are saying they cover transfer fee.so I have to pay extra $110 for my transfer fee. In additional to this, call center gave us wrong info saying the 1% cash back is on each account, in stead of on each customer. Then we call their relationship manager, the guy told me they can reverse the fee, but they have to transfer my investment back to my original bank and take back to 1% cash back. They have any idea about customer service, and not willing to solve the problem. The relationship manager talked me with cold tone , and not intention to make me feeling welcome. The people when we dealt in branch has not much training on what they are doing. I had to help them to fill up transfer form. And staff member did not disclose full information for us to make informed decision. I definitely do not recommend anyone to deal with this bank.

    Review by Ying — March 19, 2019 @ 1:01 pm

  12. Customer service: Rated 1 / 5 stars

    Account features:

    Interest rates (consistency and amount):

    Fees:

    Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars

    How long have you banked with them?: 3+ years

    Why do you bank with them?: Mortgage rate 3 years ago.

    What do you like about this bank / credit union?: Mortgage rates

    What could be improved about this bank / credit union?: Competence, customer service

    General comments: I applied for a new mortgage at the Orillia branch on June 25, 2018. My current mortgage with Meridian was due to renew on July 15. I provided all requested documents the next day. Two weeks later I had to call them to follow up. They asked for additional documents, which I provided the next day. Two weeks after that, they still hadn't completed the paperwork. They said their mortgage department was very busy. A month after that they requested additional documents, which I provided the same day. Since my current mortgage was past the renewal date, they began charging me the open mortgage rate of 6.9% interest until they completed the new paper work. After several more phone calls, on my part and a 3rd month, they finally approved the mortgage. That was September 30, 2018. Since then I have made 5 seperate requests for a reconciliation of the interest charges, and fees that I paid. The manager has verbally committed to providing this info. As of today he is yet to respond to me. And the corporate customer service department has done nothing to address this issue. I have been told 5 different times that somebody would get back to me. Nobody has done so yet.

    Review by DGH — March 31, 2019 @ 6:35 am

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