AcceleRate Financial profile, discussions, and reviews

Website: https://www.acceleratefinancial.ca/
Headquarters: Winnipeg, Manitoba
Parent company: Access Credit Union
Credit union? Yes
Available to Quebec residents? Yes
Founded in: 2010

Savings account rate history

GIC rate history

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Latest discussions about AcceleRate Financial -- view all

Forum/Topic	Started	Last post	Posts
AcceleRate Financial Accelerate Savings Rate Increase	March 4, 2022 6:53 am by vermont	November 4, 2022 7:13 am by hwyc	17
AcceleRate Financial 2 Yr. GIC Increased to 4.75%	August 18, 2022 2:31 pm by GR	August 18, 2022 4:43 pm by Dean	2
AcceleRate Financial Amaranth CU potential merger with Access CU	July 30, 2022 9:43 am by Shawguy	July 31, 2022 9:03 am by Doug	4
AcceleRate Financial What are the free ways to move money from accelerate to my tangerine?	July 19, 2022 8:20 pm by piggybank	July 20, 2022 5:05 pm by piggybank	10
AcceleRate Financial Notice to Accelerate Customers.	June 25, 2022 12:46 pm by blake	June 26, 2022 11:22 am by Doug	3

13 Reviews »

Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 11 years
Why do you bank with them?: Great customer service, you speak with real people who answer the phone. If I need anything from them, like new checks, it is in the mail that day. Negotiate new rates on GICs over the phone and it is completed. Like service should be.
What do you like about this bank / credit union?: Interest rates are decent. my bank of 45 years is not flexible.
What could be improved about this bank / credit union?: cannot think of anything
General comments: Keep providing great customer service and have people answer the phones.

Review by GTC — January 30, 2023 @ 7:28 am
Customer service: Rated 1 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 10 years
Why do you bank with them?: I don’t know. Will be phasing out all GICs.
What do you like about this bank / credit union?: Since merger with new people I don’t like them.
What could be improved about this bank / credit union?: Better customer service on phone, customer should be able to update GIC to pay annually and direct to savings account @ maturity. New system no longer shows what happens at maturity.
General comments: They suck.

Review by Peter — January 16, 2023 @ 7:01 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 1 year
Why do you bank with them?: 5 years GIC at 3.5%
What do you like about this bank / credit union?: High interest rates and customer services.
What could be improved about this bank / credit union?: Mobile app...
General comments: So far So good :)

Review by Michel Bernier — October 5, 2019 @ 4:17 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: Since 2017
Why do you bank with them?: Always speak to a representative right away. Straight forward and higher rates than banks.
What do you like about this bank / credit union?: Efficient and will hold rate for you. Fees are lower than in some other provinces. Personable/Friendly.
What could be improved about this bank / credit union?: More advertising as not as well known as larger banks/credit unions. Not well known across provinces.
General comments: Would recommend as in "no fuss". No upselling their own interests.

Review by Lesa — June 4, 2018 @ 10:27 am
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 4 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 5 years
Why do you bank with them?: 1.. Customer service: No waiting. No hassle. Pleasant people. For a "bank", interest rates are pretty good. Provincial guarantee.
What do you like about this bank / credit union?: Customer service.
What could be improved about this bank / credit union?: Nothing much. Just keep doing what they do best.
General comments: None

Review by HCL — April 6, 2017 @ 3:42 am
Customer service: Rated 5 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: 14 months
Why do you bank with them?: Decent rates plus they accept Québec customers.
What do you like about this bank / credit union?: Rates, simple interface, phenomenal customer service.
What could be improved about this bank / credit union?: None that I can suggest. Stay the course in fact, it's working!
General comments: Opening a savings account with them shortly as my previous experience with them was highly positive.

Review by Daniel C — July 30, 2015 @ 5:26 pm
Customer service: Rated 5 / 5 stars
Account features:
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: Only a couple of months. I moved my retirement savings from a big bank cause they never seemed able to give me a break, despite 20+ years of banking there. The big banks are in the news with a lot of rate fixing scandals lately. Lately they are screwing us majorly by not passing on the Bank of Canada rate reductions.
Why do you bank with them?: They came out first in a Financial Post interest rate comparison. I live in BC and was a little bit worried to send my $$ so far, but I could be realistic and consider them a credit union like all the ones we have and besides I'm comfortable with virtual banking. I'd been wanting to move to a credit union for a while. Every $ you spend is a vote for the kind of world you want to live in.
What do you like about this bank / credit union?: They are very prompt, friendly and personable.
What could be improved about this bank / credit union?: I would like to see them get more customers and take all the big banks' customers away.
General comments: Time for change!

Review by Rebecca — July 17, 2015 @ 5:56 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: Since 2012
Why do you bank with them?: Excellent service and best rates
What do you like about this bank / credit union?: Courteous service & prompt attention. Unlimited deposits guaranteed.
What could be improved about this bank / credit union?: Nothing - well balanced organisation
General comments: No fuss > straight forward applications processed promptly. Extremely simple & easy to check online accounts details & records.

Review by Adam — April 22, 2015 @ 8:23 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 2 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: 10 months
Why do you bank with them?: Unlimited Deposit Insurance through the Deposit Guarantee Corp of Manitoba and high interest rates
What do you like about this bank / credit union?: Fantastic customer service. They answer the phone quickly and always answer my questions. Fairly easy to setup electronic transfers through other banks, wish AF had a way to do this from their end.
What could be improved about this bank / credit union?: Lower fees, they charge $1 per transfer out after 1 free. You must send a connected account agreement for joint holders to see each others accounts which seems a little strange.
General comments: Nothing else

Review by David — February 11, 2015 @ 2:51 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: 3 yrs
Why do you bank with them?: Top rates. Seemingly a solid company with some form of a guarantee by Corp. of Manitoba.
What do you like about this bank / credit union?: Friendly, helpful customer service. Immediate live person, no menus, wait. Excellent rates.
What could be improved about this bank / credit union?: One yearly statement skipped. But a call confirmed all the info in a friendly, prompt manner.
General comments: Main concern is the guarantee. Should there be a market collapse does the Corporation of Manitoba back all deposits fully? And interest? One may not know for sure until it happens!

Review by Bruce Simpson — January 26, 2015 @ 7:50 am
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 4 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 4 Years
Why do you bank with them?: Best interest rates
What do you like about this bank / credit union?: Very friendly service
What could be improved about this bank / credit union?: Cashable GIC
General comments: Direct link to bank account

Review by Avtar Singh — February 3, 2014 @ 12:29 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 3 years
Why do you bank with them?: Best interest rates.
What do you like about this bank / credit union?: Best Interest rates and good friendly customer service.
What could be improved about this bank / credit union?: ?
General comments: Highly recommend Accelerate Financial.

Review by Anna — April 15, 2013 @ 12:47 pm
Customer service: Rated 4 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 2 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars
How long have you banked with them?: 6 months
Why do you bank with them?: Interest rate but now I will be closing my account
What do you like about this bank / credit union?: Nothing now that they lowered their interest rate
What could be improved about this bank / credit union?: To much to list here
General comments: Too bad they lowered their interest rate I probably won't be back.

Review by Tony — March 9, 2013 @ 11:05 am

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