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Email this8:27 am
December 20, 2016
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A call from the W1 service manager revealed a couple of important peculiarities about W1 online interface.
When initiating an EFT pull, if left on its own, won't be processed until 24 hours later, leaving W1 24 to 36 hours following the pull and will therefore arrive at the destination FI three days later.
In order for the pull to be processed the same day, resulting in a possible next morning arrival at the destination FI, a call to the CSR to manually initiate the withdrawal will send it on its way same day.
A joint GIC will only appear on the online interface of the primary account holder with no reference to the joint holder except that the GIC is named as a Joint GIC
According to the service manager, these are known shortcomings of the W1 online interface, and W1 is working to replace their online interface sometime in the near future (no estimate).
Stephen
9:48 am
January 12, 2019
Offline
.
Thanks for the Heads-Up ⬆️, Stephen.
Perhaps when the new majority owners take full control, they'll move things along on those improvements.
Meanwhile, I still haven't Pulled-The-Trigger on signing up with W1BoC, as their 4 & 5 Yr GIC Rates ain't what they used to be. So ... I'm still in a 'Wait An See' mode, for now.
Also ... Unsubstantiated rumors have that the new majority owners will be Dropping W1BoC's SA & GIC rates (early next year?), as part of an effort to finally make W1BoC profitable.
Time will tell . . .
- Dean
" Live Long, Healthy ... And Prosper! "
7:00 am
February 7, 2019
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Nehpets said
A call from the W1 service manager revealed a couple of important peculiarities about W1 online interface.When initiating an EFT pull, if left on its own, won't be processed until 24 hours later, leaving W1 24 to 36 hours following the pull and will therefore arrive at the destination FI three days later.
In order for the pull to be processed the same day, resulting in a possible next morning arrival at the destination FI, a call to the CSR to manually initiate the withdrawal will send it on its way same day.
A joint GIC will only appear on the online interface of the primary account holder with no reference to the joint holder except that the GIC is named as a Joint GIC
According to the service manager, these are known shortcomings of the W1 online interface, and W1 is working to replace their online interface sometime in the near future (no estimate).
Stephen
How about Pulling from or Pushing to WOne from other FI's?
| CGO |
11:11 am
December 20, 2016
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cgouimet said
How about Pulling from or Pushing to WOne from other FI's?
I've never pushed to W1 from an external FI. All my transactions have been from W1 to external linked accounts, which has always worked as expected...except in the situation described earlier.
It should be noted I just realized in mis- wrote my report in the original post:
When initiating an EFT pull, if left on its own, won't be processed until 24 hours later, leaving W1 24 to 36 hours following the pull and will therefore arrive at the destination FI three days later.
Should say:
When initiating an EFT PUSH, if left on its own, won't be processed until 24 hours later, leaving W1 24 to 36 hours following the PUSH and will therefore arrive at the destination FI three days later.
Sorry for the error 
Bottom line is if you want your EFT to go out today, call the W1 CSR to do it for you.
Stephen
1:20 pm
January 12, 2019
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.
Side Question . . .
- What does W1BoC use to create links to accounts at other FIs ... Flinks ?
.
Thanks,
- Dean
" Live Long, Healthy ... And Prosper! "
9:47 am
December 20, 2016
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Dean said
What does W1BoC use to create links to accounts at other FIs ... Flinks ?
Dean
A very good question, Dean, as I linked my accts when W1 first came online. Their interface does not give information as to how its done, so here is what W1 customer service email says:
Option 1:
Deposit a personal cheque (e.g., $1.00) into your WealthONE savings account via the WealthONE mobile app. Once the cheque has cleared, your external account will automatically be linked, and you may transfer funds between your external account and your WealthONEsavings account.Option 2:
Provide the following documents for manual verification:
•A direct deposit form or a void cheque
•A recent bank statement for the external account
•A copy of government-issued identification
Thanks for bringing that up, because I did not know their current practice.
Another one of their idiosyncrasies
Stephen
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