Tangerine: Extremely Pathetic Customer Service | Tangerine Bank | Discussion forum

Has anyone noticed a substantial decline in Tangerine's Customer Service and competitiveness on their promotional savings over the last year? I have.

Here is the latest set of issues I had:
I called in on the weekend and the automated voice tells me I have 5 minutes to reach a customer service agent. Great! I will hang on the line then instead of the usual 45 minutes. Over an hour and 16 minutes later, someone picks up. .. Strike one.

I ask them about a new promo rate. They offer me 1.15%. Not acceptable. I tell them ongoing competitive rates at other institutions (like 2.8% at Oaken, etc.) and also mention the fact that they have an existing customer promo on for between 3.5-4.2% for others and why not me? I kindly ask them to see what they can do to be competitive for me. The rep says he can do nothing. I ask him to talk to his supervisor. Supervisor is not in. The Tangerine rep says to call back in on weekdays. I kindly tell the Tangerine rep I am not going to wait another 1 hour and 16 minutes again even though their automated voice over mentioned a wait time of 5 minutes for the next customer rep. I told them they should fix their system on this. I get no apology for the inconvenience. I kindly, respectfully told them to have their supervisor call me back. They promise a supervisor will call me back within 48 hours by Tuesday. He can't do anything about it. I tell him to proceed to call me back then by Tuesday however, i am very dissatisfied with his customer service.... Strike 2

On Thursday, 4 days later, I get a call from a supervisor. I told him the issues above. Again no apology on the wait. He mentioned to put a deposit in first and then they will see what they can do about a promo rate. I told them I have been a customer for more than 20 years and that they well know what I can deposit given my history. I kindly ask the supervisor to check my history. They refuse. He tells me to deposit first. I kindly told him that they have to give incentive to even get my business and we will see if it is competitive enough to even get any deposit. He refuses. I respectfully ask to speak his manager. He refuses and tells me it will go to the complaint department and I should hear back in 55 days. I told them this kind of customer service is unacceptable and that they should treat their customers with respect. ... Strike 3

I have had enough. I have also had issues with their Mastercard as well not giving me their 2% rewards on several eligible transactions over the last year with no help from them to correct.

Time to move on and cancel all my accounts with Tangerine.
There are more competitive institutions than this. I have had excellent treatment with Oaken, Steinback Credit Union, Omnia and others and don't see a need for an institution like Tangerine anymore. I am steering funds that way.
I would strongly encourage everyone else to do the same if they are running into even 1/4 of the issues I mentioned above
There is no reason here to put up with pathetic customer service from Tangerine anymore.
They can go out of business (after I cancel the accounts). I am calling this week when I have more time to deal with their long wait times again.

Anyone else notice the substantial decline in Tangerine Customer Service ?