Web bug - all my investments gone...! | RBC Royal Bank | Discussion forum

Edit:

I was contacted by RBC. They responded to my complaint
in a timely manner, politely, and assured me RBC would take the
required actions to improve the situation.

For now, I'm satisfied. But if you're interested in my issue,
please read below.

-------------------------------

Don't know if this issue was just in Québec, or Canada-wide,
but I was in a panic for a few hours last night (aug 27).

The web portal indicated that some of my investment accounts
were deleted while others were empty.

We're talking about large sums of money here...

No notification of temporary malfunction on the web page,
or when calling the support number at the back of my card.

I spent a LOOOONG time on the phone trying to get answers.
When I could finally talk to people, NO ONE told me about a technical issue
(well, one of them did, after 2 hours of being jerked around,
redirected to other departments, told the proper department
was closed during the evenings, etc).

Not impressed AT ALL with RBC.

Technical issues happen, yes, but at least they should be proactive
in issuing warnings on the web and to the call-center personnel.

(btw, the phone app was unaffected by this issue. I wish the
call center personnel had told me this from the start... I would
have been reassured quickly).

Yes, I filed a complaint. Let's see how they react.