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Email this7:09 am
April 27, 2017
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Sharing this in case anyone has seen something similar.
A >$1,900 debit posted to my RBC Savings account labelled “Other loan loan interest.” We have no term loans, no line of credit, no overdraft balance, and the account has not gone negative.
I contacted RBC support. They reviewed the account and could not identify any loan product tied to the charge. They escalated to "supervisor" and "supervisor of supervisor", no luck. The matter has been escalated to back office, with a response expected in 3–5 business days.
The amount implies a meaningful principal balance would have to exist, yet no such facility is visible in online banking - and we don't have any loans except credit cards which are always paid on time (and not charged to RBC's savings account).
Posting for general comments or similar experiences.
7:34 am
November 21, 2015
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I hope for you that RBC will resolve it to your satisfaction.
8:15 am
January 29, 2026
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Making a payment from a savings account to a loan account, the transaction would be posted as "Transfer to loan-acct-no" or "Payment to loan-acct-no".
The debit you experienced without any reference to a loan account number is not legit, but bogus. The description "Other Loan Interest" is as unheard of as "Other Savings Interest".
You've been scammed.
8:25 am
April 27, 2017
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Newton said
Making a payment from a savings account to a loan account, the transaction would be posted as "Transfer to loan-acct-no" or "Payment to loan-acct-no".The debit you experienced without any reference to a loan account number is not legit, but bogus. The description "Other Loan Interest" is as unheard of as "Other Savings Interest".
You've been scammed.
Possible but seems unusual for a “scam”. Front line staff not being able to provide any info is particularly strange. At this point I assume its someone else’s actual interest that was misapplied across accounts in RBC’s system.
After the call and having said “no clue, we’ll have to send to our back office”, RBC’s staff tried to push their credit card which I am apparently “eligible for”. I thought it was ridiculous, given the timing.
