Topic RSS7:59 am
January 7, 2020
OnlineNew Royal offer, right after the last one expired
4.6% for 3 months on a new account
https://www.rbcroyalbank.com/b.....count.html
9:00 pm
January 7, 2020
OnlineRepeating their previous actions, they now have posted a new offer again, 4.6% for 90 days, this one expiring June 9
https://www.rbcroyalbank.com/b.....count.html
1:31 pm
April 21, 2022
OfflineCOIN said
Yes, it's like those store opening specials.Question: What is RBC offering, if anything, to existing clients?
More of the same...nothing. It costs them very little to do nothing for their existing clients = more profit. If people were willing to switch banks like they switch the cell phone providers, I've no doubt banks would be making ' Win-Back ' offers to get their clients back.
1:53 pm
March 15, 2019
OfflineJohnnyCash said
More of the same...nothing. It costs them very little to do nothing for their existing clients = more profit. If people were willing to switch banks like they switch the cell phone providers, I've no doubt banks would be making ' Win-Back ' offers to get their clients back.
'Please, sir, I want some more.'
Source: Oliver Twist
I read somewhere that it cost the banks less to keep an existing client than to gain a new one.
5:33 pm
April 6, 2013
OfflineCOIN said
…
I read somewhere that it cost the banks less to keep an existing client than to gain a new one.
Generally not true. An existing customer can cost a business more than finding a new one:
Harvard Business Review
The Value of Keeping the Right Customers
by Amy GalloOctober 29, 2014
Depending on which study you believe, and what industry you’re in, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one. …
…
The final mistake is not seeing that often a high churn rate is the result of poor customer acquisition efforts. “Many firms are attracting the wrong kinds of customers. We see this in industries that promote price heavily up front. They attract deal seekers who then leave quickly when they find a better deal with another company,” she says. This was the problem many pointed out with Groupon’s business model. Those deals may have helped companies bring on new customers, but they were typically high-churning customers who didn’t stick around to make another purchase when a heavy discount wasn’t offered.
Before you assume you have a retention problem, consider whether you have an acquisition problem instead. “Think about the customers you want to serve up front and focus on acquiring the right customers. The goal is to bring in and keep customers who you can provide value to and who are valuable to you,” says [senior Harvard Business School lecturer Jill] Avery.
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