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Email this4:29 am
January 9, 2011
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I'm wondering if I have an isolated problem or if its widespread.
I tried logging in early this morning and it prompted me for a password change. Did that, but logging in repeatedly didn't work. Unfortunately their phone hours are M-F with no apparent tech support contact 🙁
My memory's not as sharp as it used to be. Also, my memory's not as
sharp as it used to be.
9:38 am
December 18, 2024
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dougjp said
I'm wondering if I have an isolated problem or if its widespread.I tried logging in early this morning and it prompted me for a password change. Did that, but logging in repeatedly didn't work. Unfortunately their phone hours are M-F with no apparent tech support contact 🙁
Yesterday I I logged into PT and PB on my accounts and wife’s. One logon I was forced to change password. It all worked out ok. You can opt to see the new password you enter and can make a screen shot of it. I don’t know what the criteria is, but they do that every now and then. It’s good!
12:52 pm
April 14, 2021
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I've had some PW rejection from various systems. One solution was to go through the PW re-set process. I knew that my PW was valid and correct, but still needed to re-set the PW before it finally worked. You may as well try, as you are already awaiting office hours.
1:23 pm
January 9, 2011
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Thanks to both of you 🙂 I tried again and used yet another password and it reset OK.
A heads up, when they say don't use a previous PW, they mean one that you had EVER used at any time in the past, not just fairly recent ones!
My memory's not as sharp as it used to be. Also, my memory's not as
sharp as it used to be.
1:28 pm
April 14, 2021
Offline
The problem I had was, I think, that I had an older 8-char PW with a system that accepted it. However, when their PW system was changed, it required a 10-char PW. So, my correct 8-char PW was rejected until I updated to a 10-char PW.
The 8-char PW was 'supposed to be accepted' under a grandfather provision but, of course, that is just another hollow promise.
Glad it worked for you.
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