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Email this12:17 pm
August 29, 2019
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Has anyone else had a problem when online (desktop/windows chrome) that it's impossible to remain in English? I've been trying for about a week and it constantly changes right in the middle of doing something like buying a GIC when I don't have a clue what it is asking to be filled in. I have changed to English in my profile more than once. I have also phoned in and they couldn't answer - mumbled something about new Federal requirements - they changed my preference and it never worked. Very frustrating, as I said trying to fill in their very long GIC application and not having a clue what I'm even looking at. 
2:42 pm
April 14, 2021
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Have you tried to clear your cookies? Try Ctrl+F5
3:28 pm
December 18, 2024
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Isn't your Member name French?? lol
I am in BC and have no issues. But haven't done any GICS or transfers for the last 3 weeks though. I use a Mac mini.
Ask to speak to a manager. I guess you can try, first, to clear all your history and cookies.
5:17 pm
November 8, 2018
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Next time it happens, make your browser translate page to English. This is how: https://www.howtogeek.com/825576/how-to-translate-a-page-in-chrome/
9:10 pm
August 29, 2019
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Very, very strange and I don't think there's any doubt that it must be their problem. I always clear cookies and history before and after any online banking, which is done "Incognito." I just logged in again, comes up in French, go into my profile and my option is shown as "Anglais" which ironically means English in French I believe!! I think their system is definitely screwed up. Once you get into some of the GIC purchase forms there is no way to use the Google translator that I can see, and they definitely seem to require a whole lot more information than I've ever had to enter with any other bank. Hard to believe that the problem is on my end. At least I don't have to do anything more for sometime thank goodness!
9:30 pm
October 27, 2013
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Do you per chance have a QC based IP address? Their website may default to French for any QC location (though it should not if English is in your profile).
5:19 am
March 15, 2019
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AltaRed said
Do you per chance have a QC based IP address? Their website may default to French for any QC location (though it should not if English is in your profile).
Wonder if it is his name? I had a friend with a very French name but couldn't speak French at all. On the other hand, there are folks with a very English name and don't speak English.
7:31 am
January 9, 2011
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I don't have this problem, and by now expected someone else to post, but nobody has. Curiosity has caused this post, and maybe an idea to help!
As your profile says 'anglais', it first suggests to me a problem at their end having to do with some stored cookies/settings for you on their server...or whatever. Call center people can only make stuff up (as it sounds like you already discovered!), so you need to get past them to tech support.
However, the problem still could be YOUR cookies too. Generally clearing cookies might not work with banking logon cookies, especially if other browser settings retained user name/password etc. in the past. There are things going on behind the scenes I don't understand, like the bank being able to identify the computer browser being used.
Have you tried using a different browser you have never used to login to that bank? Before doing that I'd make sure to do a number of things. Like log out on your current browser, clear cookies etc., run a virus scan, run malwarebytes, ccleaner or whatever programs you use. And then restart your computer before trying a different browser.
Another bizarre and over simplistic thought - have you had any viruses/malware/redirection to bogus web sites in the recent past? (The aforementioned cleanup suggestions should find something). And is the url before login say https://www.oaken.com/ ?
My memory's not as sharp as it used to be. Also, my memory's not as
sharp as it used to be.
8:09 am
February 7, 2019
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COIN said
Wonder if it is his name? I had a friend with a very French name but couldn't speak French at all. On the other hand, there are folks with a very English name and don't speak English.
I too have a very francophone name but prefer English thanks to 60 years away from francophone Eastern Ontario. My profile says I'm an Ontario resident and shows "English" as preferred language, not "Anglais".
So, I do wonder if this is due to a Quebec IP address or a Quebec residence. If so, definitely an Oaken backroom issue for Oaken teckies to address.
| CGO |
8:41 am
December 20, 2016
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Lamaison said
.... I always clear cookies and history before and after any online banking, which is done "Incognito." .....
Using Incognito mode with Oaken may provide some insight into this issue.
Incognito mode, also known as private browsing, is a feature in web browsers that allows users to browse the internet without saving their browsing history, cookies, or site data. This mode creates a temporary session that does not retain information once closed.
When you use incognito mode:
Browsing History: Your visited websites are not recorded.
Cookies: Cookies are deleted after the session ends.
Site Data: Information entered in forms is not saved.
However, it’s important to note that incognito mode does not hide your activity from websites, your Internet Service Provider (ISP), or network administrators.
When logging into Oaken, their platform asks for your location, and if your ISP and your location tell the server you are in a francophone environment, without the usual profile cookies that would correctly identify you, the platform defaults to what it believes is your location and language preference.
Using incognito might be useful for visiting marginal sites where you want to remain anonymous, but with diligent computer hygiene practices, especially when dealing with critical sites like financial institutions for transactions, I feel it's safer to be straightforward and let their servers know who you really are.
If you have concerns about the integrity of your device, or about prying eyes on a shared family computer, it would be worthwhile getting a dedicated device used exclusively for your secure financial transactions, only by yourself and kept securely locked from others.
Latest updates, well reputed security software and strict rules about not clicking on links in emails all contribute to safe operating environment.
Stephen
9:54 am
October 27, 2013
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Indeed, a valid point about Incognito mode. I generally do not use it because I want FI sites to remember who I am on a 'trusted device' that only I have access to anyway. The OP has not yet indicated whether she/he has an IP address in Quebec and if that is indeed the case, then I understand why Oaken's website would default to French.
10:08 am
August 29, 2019
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Got an email this morning from Oaken saying they have opened an investigation case.
Not from Quebec, rather the Canadian prairies!!
Have used Oaken for years and the problem just started in the last week.
I'll see what they come up with and post here. Thanks for all the comments.
4:19 pm
December 20, 2016
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Lamaison said
Have used Oaken for years and the problem just started in the last week.
It's a fascinating case!
A few factors come to mind that might affect how a website server responds:
In addition to Incognito, are you using a VPN? If so, which one and how is it configured? Is the VPN, if used, show you in another Country?
Some websites and apps—like certain banking platforms or streaming services—don't always work smoothly with the encryption a VPN provides. That's where split tunneling becomes incredibly useful and if your VPN supports split tunneling, enable that feature.
Is it a different browser now, from when you successfully logged in?
What browser are you using? When you set up the account to support that browser, did you accurately indicate your Country of residence?
Does you browser provide enhanced security, like blocking trackers? (Duck?)
Have you considered uninstalling your browser and reinstalling it, or better still, download and install an alternate browser and start fresh to see how the Oaken website behaves...do not transfer settings, cookies , shortcuts etc to the test browser.
Are you seeing this behavior on any other website?
Does anyone other than you have access to your device such as a grandchild that uses it for games and social media?
Eager to hear feedback from Oaken!
4:44 pm
January 12, 2019
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.
We're now one day into this thread/subject, and so far of all our forum's membership, only the OP (Lamaison) is reporting this problem.
It's beginning to appear that this is an issue between the OP and Oaken exclusively.
Here's hoping it gets worked out.
- Dean
" Live Long, Healthy ... And Prosper! "
9:42 am
August 29, 2019
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So after several emails and phone calls over the course of the last week, Oaken finally took some action yesterday morning:
"We apologize for the inconvenience that you have been experiencing, a ticket has been created to investigate and resolve this on going issue as soon as possible."
Apparently they had success, as of late last night everything was back to normal.
Hopefully none of the thousands of Oaken customers who don't know that this site even exists don't have a similar problem!!
Please write your comments in the forum.