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Unwilling and Involuntary Motive Refugees
November 19, 2025
10:42 pm
InvisibleHand
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Wow tons of traffic in this forum. You can really tell how popular this old school loser bank is.

As I posted in the Motive forum good job killing a possible ebank arm to your business with a lean and simple business model. You could have run it separately like Scotia did with ING/Tangerine and at least kept some of the customers and their deposits that you supposedly bought. But no, you thought somehow we would want just another big chartered type bank where apparently we now have a branch that doesn't answer and telephone banking with hour wait times and dropped calls. Oh and I can wait to use the website. Motive, while the site was dated and a little janky was pretty functional, gave me all the info I needed, and their rep were awesome. Sigh. it was nice while it lasted.

Anyhow I'm stuck with these tools till 2031 so I thought I'd take a look around for any willing customers over here who actually chose them and apparently that's not a thing. LOL. Sort of what I thought.

November 20, 2025
10:01 am
Dean
Valhalla Mountains, British Columbia
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sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

November 20, 2025
10:20 am
InvisibleHand
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Oh I am well aware of the other thread. It is in the Motive forum which will shortly be only an homage to a defunct bank. I was posting here because technically many of us are now unwilling and unhappy National customer for many years to come.

I find it amusing that there appears to be no voluntary customers for National Bank.

November 21, 2025
11:27 am
everhopeful
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I think National Bank bought Canadian Western Bank for the branch network (and their tradtional fee-paying clients) out west, to truly become national, as they have been mostly eastern focused until this point.

I think that us Motive folk are seen as unwanted extra baggage to them at this point. They know we will refust to pay monthly fees, and will not put up with big 5/6 rates on our deposits. They probably also correctly assess that they won't be competitive with others like WS and EQ, and so have decided to migrate us with a fee waiver, and see if they can get a few of us to stick around.

I'm really gonna miss them, and was a bit teary eyed as I signed into Motive for the final time today. I have been with them since they were Canadian Direct Financial, and have had pretty close to CDIC limit of deposits with them the entire time. Even though some of their processes were a bit quirky, they offered excellent products and great rates over the years. But all good things must come to an end sf-frown

Thanks Motive. It was a very interesting run with you.

November 21, 2025
6:13 pm
doug
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Just move on. Many of us "old timers" (old in forum account age, not actual biological age) will recall this has happened many times in recent history. First there was the demise of Citizens Bank of Canada, owned by Vancity, which technically still exists as a mere skeleton of its former self and no longer focused on consumers. Then came the demise of HSBC Direct. Next it was time for the demise of Ally Canada following the asset sale to RBC Royal Bank and subsequent product closure. Then came the total demise of HSBC Bank Canada and subsidiaries following its asset sale to RBC Royal Bank. Now it is Motive Financial's demise.

Still to come, the final demise of Motus Bank, and, a fait accompli, the total demise of LBC Digital as Laurentian Bank is expected to eventually merge the currently grandfathered accounts into fee-paying, branch-based accounts at some point...

Moral of the story: close accounts and move on sf-cool

Cheers,
Doug

November 21, 2025
7:00 pm
InvisibleHand
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I too felt sad and a bit sick as I tried the login tonight and it redirected to National.

As for "Close accounts and move on..." Well I wish!

As I said due to laddered GICs in TFSA, RRSP, and non-Registered I, and no doubt many others, are going to be unhappy National Bank customers for years to come. We will be getting triggered and retraumatized (yeah, yeah, I'm getting dramatic) every time something matures and we have to figure out how and if to move it or stack it up for a big transfer to save fees, etc. I didn't choose this crappy, old school bank and now I'm tied to them for years to come. A royal PITA.

November 22, 2025
6:12 am
dommm
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Ya I hear ya. As I said in an earlier post, I moved a matured small amount RSP GIC held at a different FI into Motive after doing my DD buy checking their transfer out fee which is/was $50. Now that RSP GIC will be moved to NB & when it matures & if I choose to move it to a different FI it will be $150. In my opinion the $50 transfer fee for people like you & me & others should be the $50 that was in effect when we purchased our Motive GIC's.

November 22, 2025
10:41 am
doug
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InvisibleHand said
I too felt sad and a bit sick as I tried the login tonight and it redirected to National.

As for "Close accounts and move on..." Well I wish!

As I said due to laddered GICs in TFSA, RRSP, and non-Registered I, and no doubt many others, are going to be unhappy National Bank customers for years to come. We will be getting triggered and retraumatized (yeah, yeah, I'm getting dramatic) every time something matures and we have to figure out how and if to move it or stack it up for a big transfer to save fees, etc. I didn't choose this crappy, old school bank and now I'm tied to them for years to come. A royal PITA.  

How to break ties whilst maintaining your existing GICs in three easy steps:

1. Update your GIC maturity instructions to mature to an external bank account, often via EFT. Banks have the capabilities to do this in their back-end, so-called "core banking" system even if they don't offer consumer-facing functionality in their online banking platform. You can usually request this in-branch, via signing and returning a form to a central office, or, often, via their authenticated customer contact centre
2. Close your demand deposit accounts (chequing, savings, etc.) with Motive Financial and, soon, branded simply as National Bank
3. Once your last GIC matures, close your National Bank debit card / online banking profile, and you are done

Cheers,
Doug

November 22, 2025
10:51 am
doug
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dommm said
Ya I hear ya. As I said in an earlier post, I moved a matured small amount RSP GIC held at a different FI into Motive after doing my DD buy checking their transfer out fee which is/was $50. Now that RSP GIC will be moved to NB & when it matures & if I choose to move it to a different FI it will be $150. In my opinion the $50 transfer fee for people like you & me & others should be the $50 that was in effect when we purchased our Motive GIC's.  

That is a good point, and that is a symptom of bad banking regulation. Transfers do not have to take a long time, but the big banks use it as a scare tactic to try and retain clients. Fortunately, the Carney government has signaled a willingness to tighten the screws on the big banks, with plans to bring in consumer-focused banking regulatory amendments.

Wealthsimple is lobbying heavily to mandate use of so-called ATOA electronic transfers, which can be done essentially almost instantaneously. The cost for a bank to transfer a registered account can be essentially pennies (or, at most, less than a nickel). There is zero reason for transfer fees from a cost recovery perspective. Full stop.

Cheers,
Doug
Shareholder, The Bank of Nova Scotia
Shareholder, Canadian Imperial Bank of Commerce
Shareholder, The Toronto-Dominion Bank of Canada
Shareholder, National Bank of Canada

November 23, 2025
8:16 pm
RetirEd
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There's a lot of federal paperwork, and that means tying up bank staff on hold for the feds! sf-laugh

RetirEd

November 24, 2025
8:57 am
Alexandra
British Columbia
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National Bank ATM's

Seems all National Bank ATM's here are all with Credit Unions, i.e. Coast Capital, Vancity, Community, Island Sav. etc. Is there a charge using these ATM's does anyone know?

The actual NBofC is downtown and not at all convenient. Just want to activate the card that I will never use.

November 24, 2025
9:06 am
Norman1
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According to 1.10 Automated Banking Machine (ABM), there is no fee for using ATM's that are part of THE EXCHANGE network.

Many of THE EXCHANGE ATM's can also accept deposits.

November 24, 2025
9:27 am
Alexandra
British Columbia
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thank

Norman1 said
According to 1.10 Automated Banking Machine (ABM), there is no fee for using ATM's that are part of THE EXCHANGE network.

Many of THE EXCHANGE ATM's can also accept deposits.  

<br

Thanks going over to Coast Capital now. sf-embarassed

November 24, 2025
5:19 pm
RetirEd
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All of The Exchange ATMs are part of the "ding-free" network of credit unions.

RetirEd

November 24, 2025
7:34 pm
everhopeful
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Any ATMs that show up on NB's locator won't charge you fees.

The ding-free (Acculink) and Exchange networks are two separate entities. Nearly every credit union is part of the Acculink network. The Exchange is a mashup of some credit unions and banks (like NB). So you need to use locators or look for the logos on the ATMs to be sure. One of my local credit unions left and then rejoined Exchange within the last decade.

November 27, 2025
8:10 am
InvisibleHand
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doug said

How to break ties whilst maintaining your existing GICs in three easy steps:

.....

Cheers,
Doug  

Unfortunatly none of this is that easy or cheap if they are in 20, smaller, laddered, registered products.

Please write your comments in the forum.