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Email this4:51 pm
March 12, 2016
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5:00 pm
April 21, 2022
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4n2t0 said
Wow! I though I would go through the migration to see what would happen after 12 months, glad I did.
5:22 pm
November 19, 2022
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Free forever?
We’re pleased to extend the offer of waived The Total® package monthly fees for CAD Progress Account holders for as long as you hold the package.
5:23 pm
November 15, 2018
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I called NB customer service this-morning & it was not a great first experience. My cr rep had a very thick accent (French I think) which was getting in the way of having a smooth conversation along with the fact his struggle with the English language wasn't helping. Every question I asked him was followed by putting me on hold for 3/4 minutes while asking a college (I'm assuming) to help with the answer. It was so painful that after 4 or 5 questions that needed the cr to put me on hold to get an answer that he finally asked me if I could give him any more questions all at once so he would get the answer to all at the same time. The problem with that idea was that some answers to my questions lead to a new question that required another hold for an answer lol. One question I drilled down on because this thread has given 2 different answers is the shipping/delivery charge for the first 100 free checks & he insisted that the first order of 100 checks was free for both the checks & the shipping/delivery so while he was still on the phone I ordered 100 checks. I let him know that the last page before clicking submit still showed a charge for shipping/delivery but he assured me to just ignore it so I clicked submit. I will let you know the outcome. One interesting follow up is once I put in the order for the checks I then tried to transfer a small amount from my new NB TFSA to my Progress Account & a message came up saying I would need to open a checking account before this transaction could be completed so go figure. This was after I had completed the order for checks & had receive a confirmation of such via an email message.
5:45 pm
November 16, 2018
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4n2t0 said
Got this in an e-mail too. Free forever? Good question. If what what they are promising is truly waiving the $28.95 Total package monthly fees indefinitely (rather than just a year), it makes things a little more interesting. Still not great interest rates but at least keeping the accounts open longer than a year would not be as painful (i.e. no need to keep that crazy $6000 minimum to waive the monthly fee).
Maybe this is their attempt to actually hang onto a few Motive customers which I am sure have been fleeing at a high rate up until now. They should have done this much earlier if that is the case, plus this by itself may only stem the tide a bit. Having said that, if you don't already have access to a big 6 bank (and need to for additional services), this might make it tempting to stick around. We will see if they mean what they say in a years time!
Now in my case....
If they only they would offer a % bonus to transfer funds to NBDB - their discount brokerage, like the bonuses that TD Direct Investing or Q trade currently have, then that would make things a lot more interesting as since NBDB has 0$ commission on all ETF or stock trades. Might just hang onto the one of the CAD Progress Accounts transitioned from Motive with minimal funds (beyond the 1 year) to see if that ever happens - in which case it might make it worth my while to open some brokerage accounts (TFSA, non-registered Cash or Margin, RRSP, etc.) with NDBD.
5:57 pm
November 16, 2018
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Alexandra said
Well, I talked with a CSR at National Bank. Glad I did. I have (had) RRIF's with CWB. The yearly payout was always directly deposited into my CIBC account on Dec 1st. The CSR said that will continue with National.He also made it so the principal and interest on future non registered GIC maturities will be deposited into the same CIBC account. As well, some of the Motive GIC's have interest paid out yearly. In the past the interest was paid into the SAVVY account. He changed that so from now on all interest will be deposited into CIBC. Ditto with CWT GIC's.
As for TFSA GIC's, I can phone them on the maturity date with instructions to deposit the funds into CIBC. I'll be calling them on 26 Dec.....he said they will be available on that date.
That is really good to know Alexandra - thanks for posting! At least based on your experience they are able and willing to set up the tranfer of funds from matured GIC's to an account at an external FI. I will try to do the same for a couple of Motive GIC's that mature over the next couple of years. The difference is that my GIC's were set to pay out to Motive (now NB CAD Progress) accounts, rather than an external account - so it will be interesting to see how willing they will be to set the GIC maturity payout to an external account in my case when I ask......
5:59 pm
February 14, 2014
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I also got the permanent fee waiver in my email with the subject "Your migration is now complete".
Did everybody get this extension? If not, I wonder if it's just for people who have GICs that don't mature for over a year from now? I have one that matures in May 2028.
6:12 pm
April 21, 2022
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RicksBank said
I also got the permanent fee waiver in my email with the subject "Your migration is now complete".Did everybody get this extension? If not, I wonder if it's just for people who have GICs that don't mature for over a year from now? I have one that matures in May 2028.
No GIC, got the email
7:21 pm
November 24, 2025
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No GIC and NO email. I've logged into NBC and it appears they've moved me into their "Progress" account which is nothing like the Motive savings account
7:38 pm
February 15, 2023
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Either I'm missing something obvious, or something isn't right...
I had one Savvy account that was migrated to a National Bank Progress Account. With this account my understanding was that it came with The Total banking package. Upon setting up my on-line access I can't find anywhere where it says that I'm associated with any particular package. Furthermore, when I hit the Send Money button it says I have no recipients in my profile. Fair enough. When I try to add a recipient I get a message that I have to create an online Solutions Banking account. Does The Total package have to be activated somehow? By creating an additional chequing or savings account??? What gives???
8:45 pm
September 28, 2023
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If you click on the Progress account, underneath and to the right of the balance should be a heading called Package or Program that should say "The Total" under it.
Pretty neat that the fee waiver is good for as long as we hold it. I may even keep the account after my last GIC matures, since I am tied to NB already through their brokerage... but it is another account that I'd have to remember to avoid dormancy with.
10:03 pm
November 23, 2025
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JohnnyCash said
Your Progress Account is a combined chequing and savings. You can order a free annual batch of 100, just need to pay the shipping @ $7.The Move Money feature is for internal accounts only. NB is a traditional bank, like the other big 5, so no linking to external accounts.
Thanks. I didn't realize there was a difference between the big-5 and other banks in this. I guess I can link from WealthSimple for example. Also it appears my "Savvy" savings at Motive should be paying 1.75% at National which is good enough these days. Combined with "The Total" fee waiver I'm considering making National my main bank, replacing CIBC where I've had a grandfathered in "Waive" account for years.
With Motive I would just email with GIC maturity instructions (always to cash out instead of rolling over), how is this done with National?
7:24 am
April 6, 2013
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stewacide said
…
With Motive I would just email with GIC maturity instructions (always to cash out instead of rolling over), how is this done with National?
At National Bank, transactions in the investment account holding the GIC's and Cash Advantage Solution are done by phone or in-person at a branch. See National Bank Investment Account for the migrated GIC's and previous post.
Details about the National Bank investment account are in the Personal Bank Holding Account Agreement.
8:09 am
February 15, 2023
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everhopeful said
If you click on the Progress account, underneath and to the right of the balance should be a heading called Package or Program that should say "The Total" under it.Pretty neat that the fee waiver is good for as long as we hold it. I may even keep the account after my last GIC matures, since I am tied to NB already through their brokerage... but it is another account that I'd have to remember to avoid dormancy with.
Thanks! I missed that entirely when perusing the various sections. I still don't know why I'm getting blocked from initiating a "send money" request. Does that same thing happen when you try?
Edit: Oh, wait a minute. It probably hasn't been 48 hours yet since the account was created via migration...
8:13 am
February 15, 2023
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stewacide said
With Motive I would just email with GIC maturity instructions (always to cash out instead of rolling over), how is this done with National?
I've been told by our local CWB (now NBC) rep that we can just continue as normal and email GIC maturity/renewal instructions directly to him. Same goes for any RRSP deregistration requests where it's just a matter of exchanging paperwork by email.
8:24 am
April 21, 2022
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LarryS said
Thanks! I missed that entirely when perusing the various sections. I still don't know why I'm getting blocked from initiating a "send money" request. Does that same thing happen when you try?
Edit: Oh, wait a minute. It probably hasn't been 48 hours yet since the account was created via migration...
Yes, it gets blocked, it clearly states I do not have any recipients and when I try to add one ( e-Transfer ), it indicates that there is a 48 hour waiting period from the time the online banking account was created.
8:32 am
January 10, 2017
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4n2t0 said
I did not get this email. Is this for everyone being migrated from Motive or just a select few?
8:48 am
February 14, 2014
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Lodown said
I did not get this email. Is this for everyone being migrated from Motive or just a select few?
The waiver is an email with the Subject "Your migration is now complete". I had received this email after logging in and setting up access (and the mobile app). I had just skimmed through the email, missing the bit about the permanent fee waiver, and only went back to look when others here started posting about it.
8:49 am
April 21, 2022
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Lodown said
I did not get this email. Is this for everyone being migrated from Motive or just a select few?
Have you received any emails from NB in respect to the migration?
9:31 am
September 24, 2019
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Kyle said
That is really good to know Alexandra - thanks for posting! At least based on your experience they are able and willing to set up the tranfer of funds from matured GIC's to an account at an external FI. I will try to do the same for a couple of Motive GIC's that mature over the next couple of years. The difference is that my GIC's were set to pay out to Motive (now NB CAD Progress) accounts, rather than an external account - so it will be interesting to see how willing they will be to set the GIC maturity payout to an external account in my case when I ask......
When you call the NBofC, ask them if they can deposit your maturing GIC's into the external bank that you were funding your motive accounts from.
Yesterday, the CSR went into each of my GIC's maturing over the next five years
and one by one he changed the original maturity instructions of depositing P&I into my SAVVY savings account to now deposit those funds into my CIBC account. This took awhile and he read each of them out to me as he went down the list.
I could have also asked them to deposit into my RBC account as they were the external accounts I previously used to fund all Motive Accounts from.
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